Experience

Ease

• United States
• Software Development
• 100 - 200 Employee

• Connections Specialist

  • Feb 2022 - Present

  Troubleshoot and resolve payroll/EC/Marketplace inquiries, errors, and discrepancies received via zendesk ticketing system, email, or scheduled zoom meeting with clients/brokers within the SLA designated timeframe. Work collaboratively with carrier and vendor partners to resolve connection issues. Resolve complex technical EDI and API errors from file transfers and assist clients with carrier and vendor communication. Own and address client needs and product issues from inception to resolution, including customer onboarding/development, diagnosing/resolving technical issues, and escalation support. Maintain and create detailed documentation through logging of support cases, emails, and knowledge base articles for customer and internal use. Work and communicate multi departments to resolve client issues and concerns, such examples as the implementations team, general support, and connections team. Assist diagnosing and resolving technical issues by communicating with the engineering and product teams. Show less



Flex HQ

• Accounting

• Payroll Operations Manager

  • Aug 2020 - Sep 2022

  Solely handle multi-state payroll functions for 30+ clients and managing 350+ employees in bi-weekly, monthly, and semi-monthly pay cycles with additional daily HR, business operations, and payroll management responsibilities. Created organizational SOPs for the payroll and operations department. Discuss and created new processes with CEO for employees to follow to ensure best product for client satisfaction. Manages the payroll admins to ensure accurate, timely payrolls, clear communications and all the essential functions of payroll services are being handled. Review all payroll journals to ensure accuracy and run compliancy checks. Independently managed implementation projects from one payroll vendor to another. Pull client/employee information to complete Unemployment inquiries, garnishments, deductions, health benefits, client census, worker’s compensation, retirement, SSA, child support, business loans, applications, and any additional documents provided to us from the clients asking us to complete. Maintaining a organized file system per client to store business records. Auditing this frequently to ensure it has the proper documents and format. Enter new hires into the payroll system, putting new hires through an electronic onboarding process, completing. E-verify if needed, and follow up with them to ensure employment understanding and completed onboarding. Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, pay raises or demotions as well as job titles, and department/division transfers. Prepare and calculate payroll worksheets/reports as well as commissions & bonuses and input into ADP/ QB/Paychex. Register for state payroll taxes, business licenses, and payroll accounts through vendors for business owners once onboarded. Audit and reconcile payrolls and tax deposits if necessary. Show less



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Representative

  • Jan 2019 - Feb 2021

  Answered phone calls to provide information about the hotel, resolve issues, and provide customer service. Interview, hire, and train front desk staff. Ensure all staff are following policies and procedures. Lead by example set the expectations and standards for front desk agents to follow. Book group blocks and create meeting room reservations. Record, store, access, and/or analyze computerized financial information. Data Entry. Organize, secure, and maintain all files and records in accordance with proper policies and procedures. Check figures, postings, and documents for accuracy. Opera PMS System. Make decisions based on own judgment and company policy. - Follow instructions without close supervision. Perform nightly inspections of the lodge property. Cash, credit/debit, and check handling. Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction. Registers and processes guests promptly upon arrival and balancing departure, to ensure guest satisfaction. Prepare guest bills for next day departures. Show less



ClubReady, LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Merchant Services

  • Feb 2020 - Jun 2020

  Contacted business owners using the Gym/club database software ClubReady about account overdue balances via call or email. Contacted business owners using the Gym/club database software ClubReady about account overdue balances via call or email.