Experience

Maui Medical Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Advocate

  • Jun 2016 - Present

  • Assist patient services department with scheduling, payment posting, answering operator calls• Receiving, tracking and reporting to administration or appropriate managers• Problem solve incoming patient complaints• Research and try to resolve patient complaints• Assist patients in schedule for walk-in appointments• Work with department staff, managers, and administration to assist patients, come up withresolutions to be sure that there are no future occurrences• Balance out front desk register• Run balance tape with checks and credit cards• Monitoring and maintaining social media• Assist with marketing and customer service in all aspects of the company• Tracking social media analytics• Creating graphic content for social media and print Show less

• Medical Office Assistant

  • Apr 2015 - May 2016

  • Appointment scheduling and doctor call schedules inputted into E-Clinical Works database• Answering phone calls and fielding problem calls to nurses and/or doctors• Intake and completion of Family Leave or TDI forms• Scheduling procedures• Knowledge of IC9 to ICD 10 Conversions for procedure or visit diagnosis• Creating, revising, editing and distribution of doctors hospital call schedule for 4 doctors



JamN J Productions

• Kahului, HI

• Event Coordinator

  • Jan 2010 - Present

  I find joy in the planning of the event from beginning to end. Starting with a client's vision and dream and turning it into a reality is the most rewarding accomplishment. My goal is to make sure that a client's experience with JamN J Productions is seamless and stress free. Helping clients with ideas and being there for them during every step of the planning process. I have also assisted with night club events, community outreach events, pageants, and fundraising events. I find joy in the planning of the event from beginning to end. Starting with a client's vision and dream and turning it into a reality is the most rewarding accomplishment. My goal is to make sure that a client's experience with JamN J Productions is seamless and stress free. Helping clients with ideas and being there for them during every step of the planning process. I have also assisted with night club events, community outreach events, pageants, and fundraising events.



University of Hawaii Maui College

• Kahului, HI

• Secretary II

  • May 2008 - Apr 2015

  • Intake of registrations via telephone, mail, in person, faxes and email • Deposit of all incoming revenue; cash/check, credit card, wire transfers, interdepartmental orders • Arranging travel; booking flights, hotel accommodations, car rentals. Creating travel requests to submit to UHMC Business office and submitting travel completion after all travel has occurred • Accounts receivables; deposit of invoice payments into Kuali Financial System • Facilities arrangements for internal and external organizations; creating facilities rental applications, arranging payment methods and reservation details, booking reservations in the R25 room scheduling system, tracking all facilities use and payments on Excel spreadsheets and auditing on a monthly basis and end of the fiscal year. • Creating enrollment reports exported from FileMaker Pro to Excel spreadsheets • Course preparation; creating class packets for trainers and arranging room, copying handouts (some handouts range from a few pages to hundreds front to back, combined, stapled or in sections) • Course cancellation determination by student enrollment to trainer pay; verifying that the class is profitable, negotiating trainer pay in order for a class to run • Course development; contacting trainers, creating course details, negotiating trainer pay, checking curriculum, verifying credentials, scheduling course location and assuring proper equipment is provided 2 • Training of employees on proper registration procedures • Creating procedures for cash/check handling and deposit, credit card payments, wire transfer payments, and taking registrations • Creating requisitions for purchase order creation • Hiring of students in SECE and verifying and approving student time sheets • Create course matrix for Work Force Development and the State Approved courses list for state and county workers • Enrollment, revenue and database information reports Show less



Island Divers Hawaii

• Honolulu, HI

• Retail Manager

  • Jun 2005 - Mar 2007

  • Opening and closing retail locations • Taking reservations via telephone and internet (nationally and internationally) • Prepping boat charters; getting required gear based on the customers height and weight, providing risk & release forms, packing refreshments and charter rosters, confirming seat numbers with third party companies • Ordering stock and special orders for customers • Daily and annual inventory of all merchandise and rental equipment • Filling oxygen tanks; 60, 80 & 100psi. • Assisting with questions on scuba certifications and regulations • Verifying PADI certified divers • Maintaining inventory, reservations and orders through EVE software 3 • Scheduling retail locations employees and dive instructors for boat charters per Dive Master to diver ratio per PADI regulations • Approval of employee time sheets and submission of time to the owner Show less