ICT Director

• Jul 2023 - Present

ICT Director Albukhary International University & Albukhary Group of CompaniesAs the ICT Director, I play a pivotal role in driving shared services and transformative technology solutions within Albukhary International University and across diverse entities within the Albukhary Group of Companies. I lead strategic initiatives to enhance operational efficiency, foster innovation, and ensure seamless collaboration among various sectors.Shared Services Leadership: I spearhead shared services initiatives, streamlining IT resources and optimizing technology infrastructure across the organization. By centralizing services, we achieve operational excellence, cost savings, and superior service delivery, enabling our institutions to focus on their core missions.University Innovation: Within Albukhary International University, I drive technology innovations to enrich the educational experience. Leveraging cutting-edge technologies, we empower students and educators alike, fostering a dynamic learning environment. Our initiatives encompass digital classrooms, e-learning platforms, and innovative educational tools, ensuring our students are well-equipped for the future.Social Business & Technology Integration: In alignment with our commitment to social impact, I lead projects at the intersection of social business and technology. By harnessing the power of digital platforms and social media, we facilitate community engagement, promote sustainable practices, and create opportunities for marginalized communities. 3 Zero Initiative (Zero Net Carbon, Zero Poverty, Zero Unemployment): I am actively involved in the 3 Zero Initiative, a groundbreaking endeavor to address pressing global challenges. In collaboration with stakeholders, we strategize and implement innovative solutions to achieve zero net carbon emissions, eradicate poverty, and eliminate unemployment. Show less

ICT Manager

• Jul 2021 - Jul 2023

IT Program | IT Project Manager

• Nov 2013 - May 2021

Transition and Transformation Program Manager | IBM Global Shared Services Professional Summary: Results-oriented Transition and Transformation Program Manager with a decade of experience in project management, specializing in global client engagements. Proven track record of successfully leading complex projects in diverse environments. Expertise in orchestrating seamless transitions, optimizing operations, and fostering client satisfaction. Key Accomplishments at IBM Global Shared Services: Managed the Integration & Transition of Managed Device Services across 18 countries, ensuring a cohesive and efficient global implementation. Oversaw the Outsourcing and Transitioning of 2nd level onsite support operations across 25 countries, enhancing support efficiency and user experience on a global scale. Led Network Migration initiatives at IBM Germany Data Center, optimizing network infrastructure to guarantee enhanced performance and reliability. Spearheaded a comprehensive Transition & Transformation Program, implementing 'lift & shift' strategies and onboarding new clients, fostering growth and operational excellence. With a solid background in Transition and Transformation, I have successfully navigated diverse challenges, delivering outstanding results for IBM Global Shared Services and its clients. Show less

IT Project Manager

• Mar 2011 - Oct 2013

IT Project Manager ITSoft Solutions Managed diverse projects for government and private sector clients as a part of a leading system integrator company. Led end-to-end project management activities, including system application development, hardware delivery, server migration, and cybersecurity implementations. Successfully coordinated multiple teams to ensure timely completion of projects, meeting or exceeding client expectations. Played a key role in system integration, ensuring seamless compatibility and functionality across various platforms and technologies. Implemented robust cybersecurity measures, enhancing data protection and safeguarding sensitive information. Collaborated with clients to understand their requirements, providing tailored IT solutions and support. Demonstrated strength in stakeholders and client management, fostering strong working relationships and ensuring transparent communication channels. Regularly liaised with stakeholders to address concerns and provide project updates, ensuring alignment with project goals. Demonstrated exceptional problem-solving skills in resolving complex technical issues, ensuring project milestones were achieved without delays. Implemented best practices in project management, optimizing workflows and ensuring projects were delivered within scope, budget, and schedule. Prepared comprehensive proposal papers for tender submissions, with a primary focus on Project Management methodologies and strategies, showcasing expertise in crafting winning proposals. Show less

IT Consultant

• Jun 2009 - Dec 2010

Education Education

IT Executive - Data Center Operation

• Jun 2005 - Jun 2009

Data Centre Operation and Backup Administrator Data Centre Operation and Backup Administrator

System Support - Data Center Operation

• Mar 2002 - Mar 2004

System Operator Data Centre System Operator Data Centre