Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Manager of Customer Success, Growth

  • Jan 2023 - Present



Klaviyo

• United States
• Advertising Services
• 700 & Above Employee

• Manager of Customer Success, Onboarding

  • Aug 2021 - Jan 2023

  Remote



Ritual.co

• Canada
• Consumer Services
• 1 - 100 Employee

• Customer Success Manager, West Coast

  • Sep 2017 - Sep 2020

  Southern California | West Coast Ritual is a consumer marketplace app building the digital future of local commerce Held cross-functional role across West Coast as a senior-level mgr between restaurant partners, remote CSMs & local ops assocs Responsible for growth of top 200 accounts across West Coast • Solved high-priority issues for CXOs such as growth strategies (email & mobile app marketing) & tech integration via calls, email + onsite visits to unlock new revenue channels 🏆 Spearheaded development… Show more Ritual is a consumer marketplace app building the digital future of local commerce Held cross-functional role across West Coast as a senior-level mgr between restaurant partners, remote CSMs & local ops assocs Responsible for growth of top 200 accounts across West Coast • Solved high-priority issues for CXOs such as growth strategies (email & mobile app marketing) & tech integration via calls, email + onsite visits to unlock new revenue channels 🏆 Spearheaded development of more expansion opportunities than any other peer adding $168K GMV annually (’19) 🏆 Achieved above target in marketing KPIs in 6/8 quarters 🏆 Ranked in top 3 among 25 person team for marketing performance '19 Collaborated cross functionally w/ partnerships, sales, ops & product to build out SoCal market • Oversaw growth of customer base post-sales, from <50 generating $750K annual revenue to 300+ generating $5M+ annual revenue in 3 yrs • Advocated customers’ needs to product resulting in improved Customer Portal website: better multi-store tracking, easier ACH setup & refunds • Responsible for planning & orchestrating new zone launches, executing large scale promo campaigns, selling in region-specific marketing while coaching & mentoring a hybrid team of 5 • Drove weekly mtgs reporting on market performance to West Coast GM & market mgrs Led distributed go-to-market team of 5 (3 remote CSMs & 2 local ops assoc.) to hit “3x” YoY hyper growth revenue targets • Provided QBR templates, improved dashboards (salesforce/data) saving 3 hrs/person/wk • Coached & mentored team in weekly 1:1s through radical candor, editing & incremental goals • Up-leveled ops team from contractors to sr. associates • Achieved quarterly team KPIs in improving customer health w/ <10% churn Leadership: 🏆 Mgr Summit Speaker '19: Co-led session on partner churn prevention 🏆 SPRINT leader '19: Shared best practices & reviewed high priority goals wkly Show less



Cargomatic

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Carrier Operations Manager

  • Jan 2016 - Sep 2017

  Los Angeles | Inland Empire | San Francisco Cargomatic is a marketplace building the digital future of local logistics Held cross-functional role across California region as a mid-level mgr between carrier/driver partners, account managers & ops associates Responsible for onboarding, growing and retaining 150+ customers onto digital platform: mobile app + cloud dispatch • Executed & managed major pilot overseeing selection and negotiated fair rates for fleets • Monitored driver/fleet health and created churn… Show more Cargomatic is a marketplace building the digital future of local logistics Held cross-functional role across California region as a mid-level mgr between carrier/driver partners, account managers & ops associates Responsible for onboarding, growing and retaining 150+ customers onto digital platform: mobile app + cloud dispatch • Executed & managed major pilot overseeing selection and negotiated fair rates for fleets • Monitored driver/fleet health and created churn mitigation plans Partnered cross functionally with sales, operations and product teams to expand services to two new markets: Inland Empire and San Francisco • Worked with on-site team of 2 dispatchers, 4 account managers, station manager and an admin lead to ensure supply chain excellence: 95% on time delivery, <10% service breaks, & accurate weekly billing Show less



Flywheel Software

• United States
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Aug 2013 - Nov 2015

  Greater Los Angeles | Philadelphia, PA | New York, NY Flywheel is a marketplace app building the digital future of local transportation Held cross-functional role across multiple markets as a mid-level manager between fleet partners/drivers, engineering team and local Ops associates Responsible for 8 major accounts managing onboarding, retention, growth & product adoption • Played key role in roll out of new app features & aided product in prioritizing app features Hired, trained & led logistics team of 2 dispatchers + 85… Show more Flywheel is a marketplace app building the digital future of local transportation Held cross-functional role across multiple markets as a mid-level manager between fleet partners/drivers, engineering team and local Ops associates Responsible for 8 major accounts managing onboarding, retention, growth & product adoption • Played key role in roll out of new app features & aided product in prioritizing app features Hired, trained & led logistics team of 2 dispatchers + 85 delivery drivers to launch on demand delivery network for Google Express in LA • Spearheaded 90 day pilot engaging 132 drivers unlocking $38K in new revenue • Built foundational Ops model: directed day-to-day tasks including dispatchers’ work flow, driver training program, driver KPIs, delivery exceptions, support FAQ, and billing protocol • Collaborated with Google's on-site team of 2 Ops leads, 2 courier managers, and territory Ops manager to hit 95% total accept rate, 95% on time delivery and 4/5 customer rating 🏆 Collaborated cross functionally with ops and product to secure commercial Google contract enabling expansion into San Francisco Hired, coached & scaled onboarding team from 4 to 12 with co-leads to expand services to East Coast: PHL, NYC • Improved expansion processes: faster device kitting, training site setup, and inventory mgmt • Owned driver performance by monitoring new driver data to maintain high levels of engagement, app utilization, and service consistency • Authored comprehensive administrative/training docs and reports for company Wikipedia Show less



Frito-Lay

• United States
• Food and Beverage Services
• 700 & Above Employee

• District Manager

  • Mar 2011 - Feb 2013

  Orange County Responsible for sales and expense accountability of 23 high volume accounts in a territory generating $7.1M in annual sales with a team of 10 • Conducted weekly 1:1s to empower & coach team to perform at best • Developed sales plans and strategies for each rep according to store sales data & promos 🏆 Achieved above average sales in 4/5 routes resulting in +103.1% growth 🏆 Ranked in top 25 large format district managers within California region on sales growth 🏆 Led team to… Show more Responsible for sales and expense accountability of 23 high volume accounts in a territory generating $7.1M in annual sales with a team of 10 • Conducted weekly 1:1s to empower & coach team to perform at best • Developed sales plans and strategies for each rep according to store sales data & promos 🏆 Achieved above average sales in 4/5 routes resulting in +103.1% growth 🏆 Ranked in top 25 large format district managers within California region on sales growth 🏆 Led team to help secure national sales award, the distinguished Herman Lay Sales Award Show less