Conor Das
Senior ICT Specialist (HEO) at Department of Public Expenditure & Reform- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
ISO 27001 Foundation - Information Security Certification
Certification Europe
Experience
-
Department of Public Expenditure NDP Delivery & Reform
-
Ireland
-
Government Administration
-
100 - 200 Employee
-
Senior ICT Specialist (HEO)
-
Apr 2022 - Present
Higher Executive Officer in the Office of the Government Chief Information Officer in the Department of Public Expenditure and Reform
-
-
ICT Infrastructure Senior Support Engineer
-
Jan 2020 - Apr 2022
• Provide Level 2 Support to over 3000 users across 17 different depts. Looked after by the OGCIO.• Provide physical Deskside Support to users based around Ireland.• Co-ordinate and lead a Level 2 team for the successful operation of work required and maintaining services in Government Buildings offered by OGCIO.• Creation of new user accounts and disabling of existing accounts.• Working with Third Party Vendors to work on maintenance or resolve any issues with equipment• Manage phone account creation/cancellation and troubleshooting, supporting and managing the Mobile Phone Management System (Mobileiron), deployment of Mobileiron across a large fleet of mobile handsets.• Lead a team and co-ordinate projects such as the Windows 10 Upgrade Project and more recently the Direct Access Upgrade.• Worked on the evaluation and testing of tenders for services within the OGCIO.• Assisted in the testing and deployment of Virtual Machines for certain software applications.• Responsible for training new Level 2 Engineers recruited to the team.• Manage user access control in Active Directory and Exchange.• Provide Deskside and Video Conferencing Support to all users including Ministers and the President that fall under the remit of the OGCIO. Show less
-
-
-
Atos
-
France
-
IT Services and IT Consulting
-
700 & Above Employee
-
Deskside Engineer
-
Nov 2019 - Jan 2020
Providing Deskside Support to users from the Courts Service and for the Court rooms. Desktop support for main courts campus and key courts locations around Dublin. Installing the desktop image on the devices provided to Judges and other users, configuring the thin clients to allow Citrix connection to users. Settings up desks and new work areas for new staff. Upgrading the ICT equipment for a number of Judges Private Chambers. Maintaining the Court Audio system to ensure it is recording. Setting up new user accounts in Active Directory. Show less
-
-
-
Ergo
-
Ireland
-
IT Services and IT Consulting
-
500 - 600 Employee
-
Service Desk Engineer
-
Dec 2017 - Nov 2019
Provide 1st Line Support to clients who log tickets through the Service Desk or call the Service Desk number, Provide Deskside Support to users who may require it (this could include, PC set-up, Network point patching, hardware upgrades, Working as part of a team, Monitor the service desk to ensure all SLA's are met and tickets have regular updates, Run reports on the performance of the Service Desk. Provide 1st Line Support to clients who log tickets through the Service Desk or call the Service Desk number, Provide Deskside Support to users who may require it (this could include, PC set-up, Network point patching, hardware upgrades, Working as part of a team, Monitor the service desk to ensure all SLA's are met and tickets have regular updates, Run reports on the performance of the Service Desk.
-
-
-
Dixons Carphone
-
United Kingdom
-
Retail
-
700 & Above Employee
-
Customer Consultant
-
Oct 2013 - Dec 2017
My responsibilities include:Dealing in Customer Service and helping the customer to make the best selectionWorking as part of a teamBriefing the team on tasks that need to be completed throughout the dayDoing the daily cashup and bankingEnsuring the store is kept clean and respectable
-
-
Multichannel Intern
-
May 2015 - Aug 2015
Worked on carphonewarehouse.ie website.Tested new websites and pages that were launchingUsed Kentico CMS to add and remove web pages and page content.Created and updated banner images on carphonewarehouse.ieCreate new web pages needed for new offers, competitions, etc.It was an unpaid internship
-
-
Education
-
2014 - 2017
National College of Ireland
Bachelor of Science - BS, Computing -
2011 - 2014
National College of Ireland
Higher Certificate, Computing Applications and Support
Community
