Experience

Essex Partnership University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Head of Public Affairs

  • Jun 2023 - Present



East and North Hertfordshire NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior Communications Project Lead

  • Dec 2022 - May 2023



Hertfordshire Partnership University NHS Foundation Trust (HPFT)

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Deputy Director for Communications

  • Apr 2021 - Dec 2022



Hertfordshire Community NHS Trust

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Head of Communications and Engagement

  • Sep 2017 - Mar 2021



The Pathology Partnership

• Sawston, Cambridge, United Kingdom

• Head Of Communications

  • Jun 2016 - Sep 2017



Mark Graver Communications Ltd

• Enfield, United Kingdom

• Director

  • Feb 2015 - Sep 2017

  Providing interim communications and engagement support. Roles and work completed: - Interim Head of Communications - Luton & Dunstable University Hospital NHS Foundation Trust - Interim Head of Communications - Leeds Community Healthcare NHS Trust - 2014/15 Quality Account Project Manager - Barts Health NHS Trust - Interim cover for Head of Communications - The Princess Alexandra Hospital NHS Trust Providing interim communications and engagement support. Roles and work completed: - Interim Head of Communications - Luton & Dunstable University Hospital NHS Foundation Trust - Interim Head of Communications - Leeds Community Healthcare NHS Trust - 2014/15 Quality Account Project Manager - Barts Health NHS Trust - Interim cover for Head of Communications - The Princess Alexandra Hospital NHS Trust



Luton and Dunstable Hospital NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Interim Head of Communications

  • Dec 2015 - Apr 2016

  Providing all-round communications support, including for the Trust's CQC inspection, a series of staff engagement events, media relations, internal communications and event support. Providing all-round communications support, including for the Trust's CQC inspection, a series of staff engagement events, media relations, internal communications and event support.



Leeds Community Healthcare NHS Trust

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Interim Head of Communications

  • Jun 2015 - Nov 2015

  Led the communications team, providing all aspects of internal and external communications support. Designed and delivered the 2015 AGM and staff awards. Supported engagement around service location change. Reinvigorated team briefing process. Improved interaction between the communications function and the wider Trust, rebuilding confidence and trust in the team. Led the communications team, providing all aspects of internal and external communications support. Designed and delivered the 2015 AGM and staff awards. Supported engagement around service location change. Reinvigorated team briefing process. Improved interaction between the communications function and the wider Trust, rebuilding confidence and trust in the team.



Barts Health NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Head of Stakeholder Relations and Engagement

  • Aug 2012 - Jan 2015

  Barts Health is England's largest NHS acute hospital trust, with five hospitals and 14,500 staff. I managed a team responsible for internal communications and stakeholder relations, including: - Internal communications, external relations and media relations for the Barts Health merger, including the planning and delivery of 12 stakeholder and staff events, stakeholder briefings and staff briefings- Establishing, developing and leading relationships for the newly formed Trust with six local authorities, six clinical commissioning groups, six local Healthwatch bodies and 18 local MPs- Working with operational and clinical leaders to establish protocols for engaging with internal and external stakeholders- Briefing staff and Board members prior to meetings with key stakeholders including local MPs, cabinet ministers, local residents and other elected representatives- Establishing standard procedures for handling formal complaints submitted by elected members on behalf of constituents- Organising and managing high profile VIP visits, often at short notice- Creating a single, integrated internal communications function for the new Trust, including monthly face-to-face staff briefings at seven locations and commissioning and establishing a new staff intranet and regular communications channels - Editing and producing the Trust's 2012 and 2013 Quality Accounts- Member of the Trust's on-call rota for out-of-hours media enquiries and issues managementSpecific issues and projects worked on included:- Major staff consultation on changes to the nursing workforce structure, affecting around 7,000 staff- Major Care Quality Commission (CQC) inspections in 2013 and 2014- Communications work stream lead for the programme to create Barts Heart Centre – the UK's largest specialist cardiac centre – including work stream management and co-ordination- Estates redevelopment work at Whipps Cross Hospital, involving staff, elected members and local residents/community Show less

• Assistant Director for Communications

  • Mar 2010 - Aug 2012

  Responsible for the whole communications function for this acute general hospital, managing a team and reporting to the Director of Organisational Change and Chief Executive. Key responsibilities included:- Internal and external communications- Media relations- Public affairs and stakeholder engagement- Acting as the main point of contact for information for staff and stakeholders during the Barts Health merger process- Overseeing the Trust's fundraising activity, including membership of the Trust Board's Charitable Funds CommitteeAchievements included:- Improving relations with local journalists- Procuring and launching a new website - Improving internal communications, introducing monthly formal staff briefings with the Chief Executive and a monthly written staff briefing- Providing communications expertise and support for a major initiative to improve staff culture, approach and morale, involving focus groups, workshops, briefings and one-to-one support- Hosting visits from the Medical Director for England, the NHS Independent Review Panel (as part of the Health for North East London review of local services) and the Chief Nurse for London- Organising and running three Trust AGMs and award ceremonies, attended by over 200 staff, volunteers and local stakeholders- Writing and producing three Annual Reports and three Quality Accounts- Commissioning a review of the Trust's charitable and fundraising activity, in particular a major appeal to raise funds for maternity services Show less



King's College Hospital NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Head of Communications

  • Jul 2007 - Mar 2010

  King's College Hospital is a major acute and specialist hospital trust in Camberwell, London. It is home to Europe's largest and leading liver treatment and transplant centre. Managed a team responsible for: - Media relations; internal communications; arranging and hosting official visits, tours and openings; issues management - Support for operational activity including emergency planning, flu vaccination programmes and infection control initiatives - Developing communications plans and strategies to support major Trust activities - Deputising for the Director of Comminications as required Achievements included: - Planning and leading two official visits from the Prime Minister, including one at 12 hours' notice, as well as visits from other Cabinet ministers and senior NHS leaders - Successfully developing the Trust's reputation as a chosen venue for Parliamentary and Department of Health events and visits - Securing King's as the location for the 2008 BBC1 "Hospital Heroes" series which gained a viewing audience of 2million - Securing national coverage for the Trust's role as a major trauma centre and its work with victims of gang violence - Organising and hosting an infection control conference at King's for the Department of Health Member of the Trust's on-call rota for out-of-hours media enquiries and issues management. Show less



Guy's and St Thomas' NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Communications Manager

  • Jan 2005 - Jul 2007

  Guy's and St Thomas' is one of the UK's leading acute and specialist hospital trusts, with one of the highest profiles of any healthcare organisation in the world. Provided all aspects of communications management in this high profile NHS Trust, including media relations, internal communications, events and visits and support for operational and organisational projects and programmes. Provided dedicated communications support to several services, including: - The infection control team during an intense period of interest (infection control was a major media issue in the early 2000s) and a step change in performance - The HR team during the Trust's successful application for accreditation to the NHS's Improving Working Lives scheme - Key clinical services including surgery and cancer Member of the Trust's on-call rota for out-of-hours media enquiries and issues management, including during the 2005 terrorist attacks in London. Achievements included: - Designing and promoting three high profile hand hygiene campaigns aimed at staff, patients and visitors - Generating national press coverage around specific issues, including raising awareness of mumps, male breast cancer and tuberculosis - Promoting the flu vaccination to staff with a 25 per cent increase in uptake over the previous year - Promoting flexible working options and other aspects of the NHS Improving Working Lives (IWL) programme Show less



Terrence Higgins Trust

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Public Relations Manager

  • Jun 2000 - Dec 2004

  The Terrence Higgins Trust is the UK's leading HIV and sexual health charity and has an international reputation as a trusted source of care, support and expertise. Provided all aspects of communications management, including: - Media relations - Internal communications - Media training for over 100 operational and senior leadershop colleagues - Organising the charity's attendance at political party conferences - Acting as a corporate spokesperson and representative - Developing regional PR programmes to support 11 regional centres Achievements included: - Developing the charity's reputation as the media's first choice for information, briefings and spokespeople on all aspects of HIV and sexual health - Increasing the charity's media coverage by 25 per cent during its 20th anniversary year - Running a high profile event chaired by a former Secretary of State and the then Secretary of State for Health - Winning a lifetime achievement award for the charity's Chief Executive, as well as highly commended entries in the HSJ Awards - Working with the All Party Parliamentary Group on AIDS and HIV to improve relationships between the charity and the group and achieve a change in approach and attitude amongst elected members Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Senior Community Affairs Executive

  • Sep 1999 - Jun 2000

  Orange was one of the UK's leading mobile phone operators. It is now part of EE, the UK's largest mobile communications network. Supported the company's major rollout programme for transmitter masts through dedicated communications support and activities at a time when mobile phone usage increased by approximately 50 per cent in a year. Specific duties and achievements included: - Media relations and liaison with local residents and local authorities, handling issues related to health and safety of transmitter networks - Improving media relations and began reverse of negative trends in press coverage of mobile handset and transmitter network safety - Designing, writing and producing comprehensive information packs, including printed and digital information, to support the rollout programme - Providing communications support for shop and call centre openings Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Property Affairs Executive

  • May 1996 - Sep 1999

  Supported the company's store development and openings programme through dedicated communications support and activities, helping to achieve planning permission for approximately 200 new stores and store extensions/enhancementsSpecific duties included:- Providing media relations; resident and local authority liaison; exhibition design and staffing- Acting as trusted company spokesperson and representative- Managing a series of regional PR agencies to deliver local liaison, media relations, public affairs and collateral production to agreed standards Show less

• Local Marketing Executive

  • Sep 1994 - May 1996

• Instore Advertising Co-ordinator

  • May 1992 - Sep 1994

• Graduate Management Trainee

  • Sep 1990 - May 1992

  Successfully completed Sainsbury's graduate management training scheme, working in five large superstores in Yorkshire, including a new store opening.