Experience

Polka Dot Travel

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Branch Manager

  • Feb 2022 - Present



Countrywide Mortgage Services

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Mortgage and Protection Consultant

  • Jul 2021 - Feb 2022



Polka Dot Travel

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Consultant

  • Dec 2017 - Jul 2021

  • Consistently achieve monthly target in excess of 100% • Actively manage social media platforms and run adverts to generate sales leads • Negotiated sales between suppliers and clients (B2C) • Contributed towards increasing branch grade to B which is now one of the highest performing stores within the company • Balanced the needs of multiple customers simultaneously in a fast-paced environment • Successfully led key events which resulted in increased turnover • Converse with customers, colleagues and suppliers via email, telephone, and face-to-face, with confidence Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Mar 2015 - Dec 2017

  • Negotiated sales with clients • Balanced the needs of multiple customers simultaneously in a fast-paced environment • Successfully led key events which resulted in increased turnover • Took secondment as Assistant Retail Manager to cover maternity leave • Conducted regular team brief's and delivered company expectations and store targets • Responded to customer complaints effectively • Negotiated sales with clients • Balanced the needs of multiple customers simultaneously in a fast-paced environment • Successfully led key events which resulted in increased turnover • Took secondment as Assistant Retail Manager to cover maternity leave • Conducted regular team brief's and delivered company expectations and store targets • Responded to customer complaints effectively



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Visual Stylist (Merchandiser)

  • Jan 2014 - Mar 2015

  • Managed 4 departments • Maintained visually appealing displays to ensure standards were kept, daily • Implemented new company phases into departments • Managed multiple tasks simultaneously • Consulted with customers on the latest styles and trends • Managed 4 departments • Maintained visually appealing displays to ensure standards were kept, daily • Implemented new company phases into departments • Managed multiple tasks simultaneously • Consulted with customers on the latest styles and trends



Farm and Pet Place

• United Kingdom
• Retail
• 1 - 100 Employee

• Supervisor

  • Nov 2010 - Jan 2014

  • Conducted sales and replenished stock • Kept store and workstations clean and tidy • Educated customers on product and service offerings • Promoted to Supervisor • Opened and closed store • Conducted daily cash count and banking • Answered customers' questions and addressed problems and complaints in person and via phone • Delegated tasks and jobs to team • Received training in animal and aquatic health care as well as fork lift training • Conducted sales and replenished stock • Kept store and workstations clean and tidy • Educated customers on product and service offerings • Promoted to Supervisor • Opened and closed store • Conducted daily cash count and banking • Answered customers' questions and addressed problems and complaints in person and via phone • Delegated tasks and jobs to team • Received training in animal and aquatic health care as well as fork lift training