Ali Islam
Security Guard at Taurus Security Group- Claim this Profile
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Topline Score
Bio
Credentials
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Bronze Award
The Duke of Edinburgh's Award -
Driving Licence
Dvla Offices
Experience
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Taurus Security Group
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Security Guard
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Nov 2020 - Present
Acting as first responder, I would perform hourly patrols as well as maintain a detailed log of all accounts. Worked on both static and non-static sites. Acting as first responder, I would perform hourly patrols as well as maintain a detailed log of all accounts. Worked on both static and non-static sites.
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The AA
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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Customer Service Advisor
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Mar 2020 - Oct 2020
Followed procedures effectively to ensure business regulations were met and KPI targets were achieved. Extensively used active listening skills to ensure the cover in place was correct for the customers’ requirements. Used problem solving skills to achieve customer expectations, especially when handling system limitation. Empathised with vulnerable customers and reassessed my approach when handling their requests. Negotiated with customers to get the best price for both the customer and the company. Show less
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Royal Bank of Scotland Business
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United Kingdom
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Banking
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700 & Above Employee
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Customer Service Advisor
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Aug 2019 - Sep 2019
Delivered great care when handling sensitive issues by following procedure and empathising with the customer. Processed client requests and updating their accounts accordingly, using the company’s coding system. Used problem solving skills to find the most optimal route in solving financial issues for customers. This required critical thinking, empathy and sometimes collaboration with other departments to get the best result. Delivered great care when handling sensitive issues by following procedure and empathising with the customer. Processed client requests and updating their accounts accordingly, using the company’s coding system. Used problem solving skills to find the most optimal route in solving financial issues for customers. This required critical thinking, empathy and sometimes collaboration with other departments to get the best result.
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Assistant Agent
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Jan 2018 - Aug 2019
Took time to understand customer queries to provide the best care possible. Initiating diagnostics for faults regarding: telephone, broadband, television and, analytically resolving said faults. Taking ownership and responsibility when registering complaints. Updated client accounts diligently. Supported colleagues through side by side coaching and call reviews. Took time to understand customer queries to provide the best care possible. Initiating diagnostics for faults regarding: telephone, broadband, television and, analytically resolving said faults. Taking ownership and responsibility when registering complaints. Updated client accounts diligently. Supported colleagues through side by side coaching and call reviews.
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BOOZE & FOOD LTD
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United Kingdom
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Food & Beverages
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Manager
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Dec 2014 - Feb 2016
Used problem solving skill when developing efficient systems to reduce time taken on tasks using MS Excel. Purchase rates, expiry dates and prices were easier to catalogue due to the system, saving 2-3 hours per day of workload. Delivered great customer care when handling customer enquiries and complaints. Performed methodically when handling all cash & delivery aspects. Organised the rota to accommodate for both colleague and business needs. Ensured health & safety standards were met and the store was opened/closed at the correct times. Show less
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Royal Air Force Air Cadets
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United Kingdom
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Armed Forces
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100 - 200 Employee
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Cadet Corporal
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Jul 2009 - Jan 2013
I gained a lot of confidence through being a Non-Commissioned-Officer as I had to organise cadets in the squadron and out on base. The role also consisted of speaking to other officials in the organisation, addressing any concerns the cadets had, giving presentations and organising activities. In addition, I completed many courses that increased my understanding in aviation, first aid and leadership. I gained a lot of confidence through being a Non-Commissioned-Officer as I had to organise cadets in the squadron and out on base. The role also consisted of speaking to other officials in the organisation, addressing any concerns the cadets had, giving presentations and organising activities. In addition, I completed many courses that increased my understanding in aviation, first aid and leadership.
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Education
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2017 - 2021
The University of Salford
Bachelor's degree, Aircraft Engineering with Pilot Studies (Hons) -
2016 - 2017
University of Plymouth
Foundation degree, Mechanical Engineering -
2015 - 2016
Manchester College
Foundation degree, UAL Art & Design
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