Elyce Livingston
Client Manager at Kaliber Global- Claim this Profile
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Bio
Kendal Sparks
You will be hard pressed to find someone who cares more about the customer, as well as her team, as Elyce. I've had the pleasure of working with Elyce for four years and have collaborated on countless projects to identify and solve existing and potential problems customers may have. Her contributions are effective and brings tangible results, as I've seen many customers leave positive reviews that resulted from her ideas. Her biggest strength is her ability to communicate in a succinct and caring manner to everyone. Elyce would be an immediate asset to anyone's team, in both productivity and culture.
Sam Sudore
Elyce is one of those special people who just gets things done! She is proactive, smart and uses her business acumen to identify risks and resolve them before they reach a boiling point. She is an amazing manager who treats her employees with respect and is always going the extra mile to ensure they are: motivated, properly tasked, secure and happy. Elyce's organizational skills and report management are second to none. On top of all of this, her ability forge powerful, lasting relationships with customers is simply inspiring! If you ever needed an employee who you can trust to get any task you ever throw her way finished on time, on budget and with no supervision look no further. I would hire her anytime, anywhere!
Kendal Sparks
You will be hard pressed to find someone who cares more about the customer, as well as her team, as Elyce. I've had the pleasure of working with Elyce for four years and have collaborated on countless projects to identify and solve existing and potential problems customers may have. Her contributions are effective and brings tangible results, as I've seen many customers leave positive reviews that resulted from her ideas. Her biggest strength is her ability to communicate in a succinct and caring manner to everyone. Elyce would be an immediate asset to anyone's team, in both productivity and culture.
Sam Sudore
Elyce is one of those special people who just gets things done! She is proactive, smart and uses her business acumen to identify risks and resolve them before they reach a boiling point. She is an amazing manager who treats her employees with respect and is always going the extra mile to ensure they are: motivated, properly tasked, secure and happy. Elyce's organizational skills and report management are second to none. On top of all of this, her ability forge powerful, lasting relationships with customers is simply inspiring! If you ever needed an employee who you can trust to get any task you ever throw her way finished on time, on budget and with no supervision look no further. I would hire her anytime, anywhere!
Kendal Sparks
You will be hard pressed to find someone who cares more about the customer, as well as her team, as Elyce. I've had the pleasure of working with Elyce for four years and have collaborated on countless projects to identify and solve existing and potential problems customers may have. Her contributions are effective and brings tangible results, as I've seen many customers leave positive reviews that resulted from her ideas. Her biggest strength is her ability to communicate in a succinct and caring manner to everyone. Elyce would be an immediate asset to anyone's team, in both productivity and culture.
Sam Sudore
Elyce is one of those special people who just gets things done! She is proactive, smart and uses her business acumen to identify risks and resolve them before they reach a boiling point. She is an amazing manager who treats her employees with respect and is always going the extra mile to ensure they are: motivated, properly tasked, secure and happy. Elyce's organizational skills and report management are second to none. On top of all of this, her ability forge powerful, lasting relationships with customers is simply inspiring! If you ever needed an employee who you can trust to get any task you ever throw her way finished on time, on budget and with no supervision look no further. I would hire her anytime, anywhere!
Kendal Sparks
You will be hard pressed to find someone who cares more about the customer, as well as her team, as Elyce. I've had the pleasure of working with Elyce for four years and have collaborated on countless projects to identify and solve existing and potential problems customers may have. Her contributions are effective and brings tangible results, as I've seen many customers leave positive reviews that resulted from her ideas. Her biggest strength is her ability to communicate in a succinct and caring manner to everyone. Elyce would be an immediate asset to anyone's team, in both productivity and culture.
Sam Sudore
Elyce is one of those special people who just gets things done! She is proactive, smart and uses her business acumen to identify risks and resolve them before they reach a boiling point. She is an amazing manager who treats her employees with respect and is always going the extra mile to ensure they are: motivated, properly tasked, secure and happy. Elyce's organizational skills and report management are second to none. On top of all of this, her ability forge powerful, lasting relationships with customers is simply inspiring! If you ever needed an employee who you can trust to get any task you ever throw her way finished on time, on budget and with no supervision look no further. I would hire her anytime, anywhere!
Experience
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Kaliber Global
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United States
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Retail
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1 - 100 Employee
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Client Manager
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Dec 2015 - Present
- Oversee the off-shore Customer Service, Order Fulfillment and Reviews team of up to 15 members at a time.- Create task and department specific training documents for the company and new hires.- Evaluate chat and email customer service interactions, looking for areas of improvement for the company and individual coaching for agents.- Set performance goals and help team members grow and meet or exceed the expectations.- Complete monthly reporting for the company owners.- Project management for product sourcing. - Communicate with suppliers, arrange samples and testing. - Administrative support.
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Authorize.net
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Sr. Call Reviewer
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Jan 2015 - Dec 2015
- Analyzed 30+ agent-customer interactions daily to ensure business expectations were upheld. This included calls, emails and chats.- Provided constructive coaching on areas of opportunity to agents to enhance performance.- Collaborated with other teams to better the merchant experience. - Prioritized tasks to complete projects that come up outside of the core responsibilities.
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Sr. Merchant Support Representative
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Jun 2012 - Jan 2015
- Worked with merchants to resolve concerns, trouble shoot issues, and help integrate their website with their Authorize.net account.- Carefully listened for key words and phrases to accurately identify the root cause for the call and problem solved accordingly. - Part of the advanced support team and took escalated calls from other agents.- Mentored and helped train new employees via chat and in person.- Member of the Employee Engagement Committee- Chosen as team mate of the month several times- Chosen from the merchant support orginization for a quarterly award.
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Customer Financial Services Representative
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Oct 2010 - Jun 2012
- Handled 50+ inbound calls from delinquent customers to negotiate payment plans and process payments.- Made 70+ outbound calls to past due customers to negotiate payment arrangements.- Utilized multiple systems during the interaction to set up arrangements, review accounts, and document the conversation. - Handled 50+ inbound calls from delinquent customers to negotiate payment plans and process payments.- Made 70+ outbound calls to past due customers to negotiate payment arrangements.- Utilized multiple systems during the interaction to set up arrangements, review accounts, and document the conversation.
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Education
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2018 - 2022
Bellevue College
Community
