Mary Ollinger
Technical Writer at Encore Technologies- Claim this Profile
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Topline Score
Bio
Tia Stackle
I worked closely with Mary as she created in-depth how-to manuals for my team. She also handled updates to our documentation quickly and effectively. She is very thorough and created very readable and useful materials.
Amanda Mosteller, CPTD
Mary is a must to have on your team for technical writing. Mary is always up to speed on the trends and techniques needed to produce the most effective outcome possible. Mary is able to explain the necessity of following best practice and helps those she works with understand the best approach to achieve the outcome they need. Mary helped my team stay current and produce expert documentation for those we supported and she will do the same for you.
Tia Stackle
I worked closely with Mary as she created in-depth how-to manuals for my team. She also handled updates to our documentation quickly and effectively. She is very thorough and created very readable and useful materials.
Amanda Mosteller, CPTD
Mary is a must to have on your team for technical writing. Mary is always up to speed on the trends and techniques needed to produce the most effective outcome possible. Mary is able to explain the necessity of following best practice and helps those she works with understand the best approach to achieve the outcome they need. Mary helped my team stay current and produce expert documentation for those we supported and she will do the same for you.
Tia Stackle
I worked closely with Mary as she created in-depth how-to manuals for my team. She also handled updates to our documentation quickly and effectively. She is very thorough and created very readable and useful materials.
Amanda Mosteller, CPTD
Mary is a must to have on your team for technical writing. Mary is always up to speed on the trends and techniques needed to produce the most effective outcome possible. Mary is able to explain the necessity of following best practice and helps those she works with understand the best approach to achieve the outcome they need. Mary helped my team stay current and produce expert documentation for those we supported and she will do the same for you.
Tia Stackle
I worked closely with Mary as she created in-depth how-to manuals for my team. She also handled updates to our documentation quickly and effectively. She is very thorough and created very readable and useful materials.
Amanda Mosteller, CPTD
Mary is a must to have on your team for technical writing. Mary is always up to speed on the trends and techniques needed to produce the most effective outcome possible. Mary is able to explain the necessity of following best practice and helps those she works with understand the best approach to achieve the outcome they need. Mary helped my team stay current and produce expert documentation for those we supported and she will do the same for you.
Credentials
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Certified Professional Technical Communicator (CPTC) Foundation
APMG InternationalMay, 2017- Nov, 2024
Experience
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Encore Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Writer
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Mar 2018 - Present
• Design the layout for an intranet site using SharePoint Communications. Edit and format the technical content provided by subject matter experts to conform to the site layout while retaining the integrity of the engineer’s content. Value Add: Currently building the intranet portal to promote process standardization and continuity within the organization.• Collaborate with subject matter experts across technology and business teams to document the workflow for standard business processes to comply with HIPAA, PCI, and other policies and requirements. Detect and communicate gaps that need to be closed. Post the workflows to the intranet portal. Value Add: Provides evidence of standardized processes while improving efficiencies in the workflow.• Edit content engineers provide for design, usage, relevance, accuracy, style, grammar, and punctuation. Value Add: Present documents with a clean, finished, and professional appearance to internal and external customers. • Write user guides for in-house applications based on company usage. Value Add: Defines how the company uses the application and how specific fields should be completed within the organization. • Design the layout and collaborated with the executive team to develop the content for one pager sell sheets for the Account Management team. Value Add: Support account managers in their efforts to uncover new opportunities. • Evaluate RFP requests and designed templates based on the RFP guidelines. Managed the workflow to gather the content from the engineers. Edited the content the engineers provided for the response. Value Add: Achieved an 80% win rate, with special success public sector and educational institutions. • Develop style sheets and templates to be used by architects, project managers, and account managers. Value Add: Provides a consistent, professional appearance to customer facing documentation.
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Technical Communicator
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Mar 2018 - Present
Document business processes and procedures.Create intranet for business units using SharePoint Communications sites.Document network and application infrastructure for Encore clients. Develop business templates, style sheets, and
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Miami University
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United States
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Higher Education
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700 & Above Employee
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Online Adjunct Instructor, Technical Writing
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Aug 2017 - May 2018
• Teach and facilitate an online Technical Writing course for undergraduate students. Guide students through the various projects; edit and grade the projects, mentor students during conferences. • Teach and facilitate an online Technical Writing course for undergraduate students. Guide students through the various projects; edit and grade the projects, mentor students during conferences.
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Cincinnati Bell
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Telecommunications
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700 & Above Employee
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Technical Writer/Instructional Designer - CBTS Managed Services
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Aug 2014 - May 2017
• Created templates and developed styles for documents based on the organization’s logo and colors to capture the organization’s branding for customer facing. Created a separate template and styles for internal documentation. • Surveyed managers to determine the audience and to assess their needs for specific types of documentation and training. Developed documents and designed training sessions based on the findings. Researched and collected information through interviews with Subject Matter Experts, and reading materials provided by the original software developer. Synthesized the information to produce documents that flowed logically and that clearly stated the point. Created knowledge articles using Wiki, CSS, and HTML 5.• Types of documentation developed included, training materials to support the training sessions, process and procedure documents that provided direction towards an end goal, an employee guide that explained how and where to locate information in the various content management systems used by Cincinnati Bell corporate and the CBTS Managed Services division. • Designed and facilitated a basic level of training to teach a staff of 300 how to navigate and access information through portals used to manage the customer’s infrastructure. The target audience was a staff of 300 that included Managed Services engineers, service delivery managers, and support staff. A modified version was developed for customers. • Edited technical documents for relevance, accuracy, grammar, punctuation & style.
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Contract Technical Writer
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Aug 2002 - Aug 2014
Wrote user manuals and other documentation for various companies, based on the requirements set forth through the contract. • Incorporated styles to establish a look that captured the organization’s branding.• Edited technical documents for relevance, accuracy, grammar, punctuation and style. Edit SOPs, process and procedure documents, instructional documents, customer facing user guides and wiki articles.• Researched and collected information through interviews with Subject Matter Experts. Synthesized the information to produce documents that flowed logically and clearly. Developed RFP narratives to win contract Bids for CBTS Professional Services. Successful contracts included American Red Cross of Cincinnati, Catholic Health Partners of Columbus, etc. • Setup the request for proposal (RFP) template based on the instructions provided to ensure the proposal adhered to the guidelines requested by the requester, managed the workflow process to gather information from all interested parties in a timely manner to ensure the proposals were completed and published on time. • Studied the information provided by subject matter experts and third party documentation, including original software developers and original equipment manufacturers (OEMs). Synthesized the information to produce responses that flowed logically, clearly and simply stated the narrative, and followed the RFP requirements. • Maintained a response library database to store content about the company, services, products, and hardware to be used in proposals. This library provided quick access to information that was repeatable, which enabled us to turn around proposals quickly.
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Parker Hannifin
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Technical Writer - CTC Parker
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Aug 2000 - Aug 2002
• Updated User manuals and other documentation for manufacturing automation software. • Collaborated with 2 other Technical Writers to design and build a new help file for a new Industrial Software product using RoboHelp HTML. • Researched the product through interviews with subject matter experts who were software and electrical engineers. • Updated Driver and hardware help files. • Updated User manuals and other documentation for manufacturing automation software. • Collaborated with 2 other Technical Writers to design and build a new help file for a new Industrial Software product using RoboHelp HTML. • Researched the product through interviews with subject matter experts who were software and electrical engineers. • Updated Driver and hardware help files.
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Education
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1998 - 2000
Miami University Department of English
Bachelor of Arts, Master of Technical Communications -
1986 - 1990
University of Cincinnati
Master of Fine Arts in Broadcasting, Broadcast Journalism
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