Experience

SPAN Digital Innovation

• United States
• Software Development
• 1 - 100 Employee

• Senior Project Manager

  • Jul 2021 - Present

  • Planning, Executing and Closing Projects — defining the project, building its comprehensive work plan, and managing to the budget• Managing Teams — facilitating commitment and productivity, removing obstacles, and motivating team members• Managing Expectations — aligning projects to business goals, managing stakeholders, and communicating project status, milestones, and unexpected difficulties effectively• Assisting the team to perform at their highest level, by removing any impediments to progress and by facilitating meetings



Kurtosys

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Programme Manager

  • Apr 2021 - Jul 2021

  • Responsible for establishing and monitoring overall program execution plan across multiple groups of projects, with a primary focus on large, high-touch enterprise clients.• Manage customer expectation by alignment and monitoring of scope and timeline.• Coaching and mentoring Onboarding Project Managers.

• Associate Team Lead (Digital Project Management)

  • Jun 2020 - Apr 2021

  • Manage a team of project managers.• Develop, mentor, monitor and motivate team members.• Act as an escalation point for all projects and remove blockers.• Drive overall team initiatives and process improvements.• Individual/team goal setting and performance management.• Contribute to the interviewing process.• Capacity planning and project allocation.

• Project Manager

  • Sep 2016 - Jun 2020

  • Drive delivery of a portfolio of technical projects across multiple workstreams, ranging from medium to enterprise clients.• Production of key project documents, including project plans, sprint and status reports, risk register, and project governance.• Managing project scope, timelines, milestones & deliverables. • Handle all client facing communication.• Facilitate workshops to elicit business requirements, run regular project and monthly Steering Committee meetings, executive reporting, risk and resource management throughout the project lifecycle.• Collaboration and management of the internal delivery team including the BA, design, QA, and development functions.• Internal and cross-functional co-ordination and management.• Empowering and lead the team to deliver by removing blockers, mitigating risk and being a proactive force in the delivery lifecycle.



Mega Feeds CC

• General Manager

  • Jun 2014 - Aug 2016

  • Raw material management and procurement.• Process improvements and efficiencies.• Financial and executive reporting.• Responsible for marketing and promotional material. • Raw material management and procurement.• Process improvements and efficiencies.• Financial and executive reporting.• Responsible for marketing and promotional material.



Ecentric Payment Systems

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • Aug 2013 - Mar 2014

  Contracted back to Ecentric for 6 months to free up some resources to do other work required in the Project Managment Office. During this time period, Shoprite Checkers was my primary customer focus for ongoing switching projects such as:- Launching NSFAS at Shoprite, thereby allowing students that have received financial aid from government to redeem their cash or grocery vouchers at Shoprite stores.- Launching UEPS at Shoprite: SASSA cards can either be validated using biometric fingerprint readers or EMV PIN validation.



Ecentric Payment Systems

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager/Business Analyst

  • Jan 2009 - Apr 2012

  - Managed small to medium sized project delivering integrated switching solutions across retailers.- Proactive management of projects from conceptualization to implementation across functionaldepartments within EPS, as well as across external clients and service providers, to meet customerneeds and expectations.- Implementation of gift card solutions for The Foschini Group, Pep Stores and The Clicks Group.- Implementation of integrated switching solutions for Pep Stores and Ackermans. Management andanalysis of solutions from transaction switching, reconciliation and detailed transaction exceptionmanagement, through to financial journal postings.- Assisted with the setup of the Ecentric PMO processes, techniques and templates.- Design and conceptualization of prepaid airtime solutions for Ackermans.- Collaborated with banks and Shoprite Checkers to design an effective and efficient credit cardchargeback management system.- Provided weekly management reports and timely feedback regarding project status to theexecutive team and PMO.- Management of resources across multiple departments to deliver projects within agreed budgetsand scheduled timeframes.- Proactive management of risks and impacts across all projects.



TalkTalk

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Feb 2008 - Sep 2008

  -Lead BA in a successful high-profile project with Carphone Warehouse Retail department, sellinglaptops in conjunction with TalkTalk and various other network providers.- Set up workshops with stakeholders across all departments to elicit, gather, document andcommunicate all requirements in controlled and managed fashion.- Resolved long-term defects; defined and documented business processes for Loyalty ManagementProgram between TalkTalk and customers.- Performed feasibility studies and aided the business in drawing up business cases.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Business Analyst (GIS)

  • Mar 2007 - Feb 2008

  - Worked with implementation and business teams to define and document data flows, processesand data objects that would meet the business requirements.- Identified, defined and documented business requirements using required standards, methodsand tools.- Drove client/user meetings and workshops to identify and refine solutions to business issues.- Assisted in defining and documenting UAT tests for automated systems.

• Analyst Programmer

  • Jan 2005 - Mar 2007

  - Team leader for Quick Win developers.- Developed and debugged billing systems according to business specifications.- Provided high-level and detailed design documentation in accordance with agreed standards.- Provided weekend and 24x7 support for Billing and Telecoms department



Yum Restaurants International

• Financial Administrator

  • 2004 - 2004

  Administrative role supporting finance and marketing teams. Administrative role supporting finance and marketing teams.