Director of Information Technology

• Dec 2022 - Present

Client CIO

• Feb 2021 - Dec 2022

Worked directly with customers to help identify opportunities for improvement and solve business problems with technology solutions. This often included helping to consolidate existing infrastructure in order to make systems more efficient and less costly to the organization. Worked directly with customers to help identify opportunities for improvement and solve business problems with technology solutions. This often included helping to consolidate existing infrastructure in order to make systems more efficient and less costly to the organization.

Lead Technical Account Manager

• Feb 2019 - Feb 2021

Account Manager

• Feb 2018 - Feb 2021

As an account manager it is my responsibility to focus on relationship management with our clients and ensure the best experience possible for all of my clients. I'm also always working behind the scenes to ensure a better experience across our client-base by improving processes, documentation, and client communications. In this position it is also often my responsibility to manage ongoing projects and help clients understand their IT needs; to guide them towards new projects that will benefit their company and complement their vision. Show less

Service Desk Technician

• Jan 2017 - Feb 2018

IT Helpdesk Administrator

• Jul 2016 - Jan 2017

At South Moon Under it was my responsibility to attend to all types of IT tickets ranging from diagnosing and replacing broken hardware to addressing networking issues that would prevent software from functioning. This also included working with the old and new POS system in a troubleshooting capacity as well as working with change management staff to ease the transition between the two. It was also a part of my role to research and report existing business solutions in order to inform future business solutions. I also prepared and imaged new hardware and on-boarded all new employees by creating their accounts for all of the software that the company uses and creating their accounts in Exchange/Active Directory. Show less

Author

• Oct 2015 - Jul 2016

IT Support Assistant

• Nov 2015 - Jun 2016

My job at UMD was to assist the IT Engineer by helping to administer the application servers, as well as administer the platform that they were hosting. It was also my responsibility to diagnose and respond to failures in the IT and AV systems as well as address customer (student) support emails whenever they were received. During my time at UMD I created and deployed a full video-streaming platform, employing my skills in HTML/Javascript/CSS, IIS, and systems administration. In order to maximize support for this system, I also wrote an Android app that allowed users on systems that were not at that time supported by the web application to view the streamed content. Show less

Multimedia Assistant

• Aug 2014 - Nov 2015

Technical Director

• Jan 2011 - Jul 2014

Senior Writer

• 2014 - Oct 2015

Associate Editor

• 2013 - 2014

Sales Associate

• Apr 2010 - Mar 2013

At GAP, I worked in the front lines of retail where I learned a lot of my customer service skills and how things work at the store level. In addition to “S.H.O.P.” tasks, I was also assigned as Men’s Specialist in my store, which gave me some additional responsibilities such as rearranging the men’s department and getting some freedoms and decisions regarding mannequins and product arrangement. At GAP, I worked in the front lines of retail where I learned a lot of my customer service skills and how things work at the store level. In addition to “S.H.O.P.” tasks, I was also assigned as Men’s Specialist in my store, which gave me some additional responsibilities such as rearranging the men’s department and getting some freedoms and decisions regarding mannequins and product arrangement.