Experience

EXPOCAD by A.C.T. Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical & Operations Business Strategist

  • Feb 2019 - Present

  • Analyzed a client’s needs, existing product mix, and desired end goals to get them intoperfect position to succeed, with our software solutions.• Specialized and succeeded in selling our most esoteric, high value, products.• 2nd highest sales on sales team, second only to the CEO. $250k in sales in first year ofrole.Salesforce Admin: Cleaned out our database, hooked up accounts, and used sorteddata to produce, and record leads. Active in pushing our team's adaption of Salesforce, and fully utilizing the platform for current, and future needs.• Project Manager: Developed and stewarded the Booth/Stand Rebooking Project fromconception to finish. On first day of deployment completed over 1.2 mil Euro in sales forthe client.• Social Media Manager: Charged with running our Twitter, Facebook, and LinkedInaccounts, with 60% increase in followers and clicks.• Alpha Software Tester: Assisting testing out the newest versions of our software solutions, and reporting issues via JIRA. Providing input, guidance, and feedback from our clients, and their desires for our software, to help guide the development and added vital points on the development road map.

• Technology Support Specialist

  • Apr 2017 - Feb 2019

  • Highest ticket closer on the team.• Analyzed and resolved client questions in a timely manner, lowest ticket reopen rate on team.• Learned and mastered our extensive software suite. • Traveled worldwide to train and support our clients in mastering or deploying oursoftware, and optimizing their workflow.• Created a Tech + Sales pipeline to feed Sales team leads.• Established and co-led Project: COI as part of a greater push to engage with longneglected clients, and establish a new client baseline.



Plainfield Area Public Library

• United States
• Libraries
• 1 - 100 Employee

• Library Trustee

  • Jan 2015 - May 2017

  • Established and supported the March 2016 referendum and building expansion plans, through committee meetings, public events, online surveys, and direct door to door conversations.• Advocated for, and participated in, the creation and implementation of the Plan B austerity budget.• Assisted in the creation of the yearly budget through assessment of staffing, building, and public service needs to ensure that staff levels and hours of operation are appropriate for current funding environment. • Experienced in interviewing and onboarding new interim library director.• Chairman of Building and Grounds Subcommittee: Lead inspections of the building and grounds, provided input on needed repairs, and helped to oversee bidding process for outside contractors.



Confidential Client Solutions

• Advertising Services
• 1 - 100 Employee

• Data Entry and Processing

  • Aug 2011 - Dec 2016

  • Collect and correlate raw data from select judicial databases for conversion into direct advertisement letters. • Clean and input raw data into excel spreadsheets to be used in conjugation with Word document templates and mail merge. • Create 25,000 direct advertisement letters annually with edited data through the use of Excel and Word.• Prepare and process 200+ letters daily for delivery to post office for mailing. • Collect and correlate raw data from select judicial databases for conversion into direct advertisement letters. • Clean and input raw data into excel spreadsheets to be used in conjugation with Word document templates and mail merge. • Create 25,000 direct advertisement letters annually with edited data through the use of Excel and Word.• Prepare and process 200+ letters daily for delivery to post office for mailing.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Retail Sales Professional and Head Cashier

  • Oct 2007 - Jan 2010

  • Managed special order operations and ensured quick turnaround time between arrival of item and pick up by customer. • Strengthened customer loyalty by becoming part of the top five ranked member card sales producer throughout 2009.• Provided training expertise to every new hires (10+ annually) on cash register, customer service, and special orders.• Requested to be, and was successfully crossed trained in every section of the store (Café, Music, Receiving and Sales floor) • Managed special order operations and ensured quick turnaround time between arrival of item and pick up by customer. • Strengthened customer loyalty by becoming part of the top five ranked member card sales producer throughout 2009.• Provided training expertise to every new hires (10+ annually) on cash register, customer service, and special orders.• Requested to be, and was successfully crossed trained in every section of the store (Café, Music, Receiving and Sales floor)



Sur La Table

• United States
• Retail
• 700 & Above Employee

• Sales Associate and Culinary Staff Member

  • Dec 2007 - Jan 2009

  Retail sales representative responsible for assisting customers through knowledge of a broad array of products and demonstrations.Was one of the top sales producers for high margin knives.Trained to teach culinary classes independently. Retail sales representative responsible for assisting customers through knowledge of a broad array of products and demonstrations.Was one of the top sales producers for high margin knives.Trained to teach culinary classes independently.



Plainfield Insurance Company

• Assistant to President

  • Jan 2001 - Dec 2002

  Responsible for all billings and mailing in the office.Maintained the account books and paid bills.Responsible for filing and updating all clients files.Maintained and updated company computers.Answered phones and assisted customers.Worked off-site measuring and photographing houses for records. Responsible for all billings and mailing in the office.Maintained the account books and paid bills.Responsible for filing and updating all clients files.Maintained and updated company computers.Answered phones and assisted customers.Worked off-site measuring and photographing houses for records.