Experience

Realstar Management

• Real Estate
• 200 - 300 Employee

• Senior Operations Manager

  • Jan 2020 - Present



Realstar Hospitality

• Property Opening & Supplier Relations manager

  • Jan 2018 - Jan 2020

• Franchise Support & Supplier Relations Manager

  • Jan 2014 - Jan 2018

  Realstar Hospitality is a unique player, involved in all aspects of the business, as an owner, master franchisor, developer, operator and asset manager. We have owned brands and we license brands for ourselves and to others. We have a highly capable in-house staff. Our experience also extends beyond hotels to conference facilities, ski resorts, golf courses, marinas and other leisure assets.

• Customer & Supplier Relations Associate

  • Sep 2011 - Jan 2014

  Realstar Hospitality is a unique player, involved in all aspects of the business, as an owner, master franchisor, developer, operator and asset manager. We have owned brands and we license brands for ourselves and to others. We have a highly capable in-house staff. Our experience also extends beyond hotels to conference facilities, ski resorts, golf courses, marinas and other leisure assets.



Jonview

• Inventory

  • Nov 2007 - Sep 2011

  Ensure hotel inventory is monitored and analyzed to maximize usage of all contracted space Assist in preparing, issuing, tracking and executing yearly contract for all assigned suppliers Maintaining and developing supplier relationship Assess critical reports to determine required bulk request Maintain and up to date chart of expenses incurred for backorder expenses Negotiate extra space/maintaining contract agreement Data entry in system: rates, terms and condition… Show more Ensure hotel inventory is monitored and analyzed to maximize usage of all contracted space Assist in preparing, issuing, tracking and executing yearly contract for all assigned suppliers Maintaining and developing supplier relationship Assess critical reports to determine required bulk request Maintain and up to date chart of expenses incurred for backorder expenses Negotiate extra space/maintaining contract agreement Data entry in system: rates, terms and condition, costing, restriction etc. Participate in tariff proofing process Show less Ensure hotel inventory is monitored and analyzed to maximize usage of all contracted space Assist in preparing, issuing, tracking and executing yearly contract for all assigned suppliers Maintaining and developing supplier relationship Assess critical reports to determine required bulk request Maintain and up to date chart of expenses incurred for backorder expenses Negotiate extra space/maintaining contract agreement Data entry in system: rates, terms and condition… Show more Ensure hotel inventory is monitored and analyzed to maximize usage of all contracted space Assist in preparing, issuing, tracking and executing yearly contract for all assigned suppliers Maintaining and developing supplier relationship Assess critical reports to determine required bulk request Maintain and up to date chart of expenses incurred for backorder expenses Negotiate extra space/maintaining contract agreement Data entry in system: rates, terms and condition, costing, restriction etc. Participate in tariff proofing process Show less



Fairmont Le Chateau Montebello

• Assistant Front Office Manager

  • Jun 2006 - Oct 2007

  Responsible of the front desk/bellman/concierge team Handling guest comments/complaints, ensure proper follow up Daily coaching/training Daily report,meetings, scheduling and payroll entry Planning forecast and room inventory Ensuring our service satisfaction goals are met Assisting group organizer/verify details are met base on group request Responsible of the front desk/bellman/concierge team Handling guest comments/complaints, ensure proper follow up Daily coaching/training Daily report,meetings, scheduling and payroll entry Planning forecast and room inventory Ensuring our service satisfaction goals are met Assisting group organizer/verify details are met base on group request



Fairmont The Royal York Hotel

• Fairmont President Club Agent/Front Desk Agent

  • Jun 2005 - Jun 2006

  Ensuring our loyal Guest are received professionally with personalize service Daily task to prepare flawless arrival for our VIP Monitoring room changes accordingly to guest preferences Ensuring all reports are revised base on preferences Working in low supervise environment and empowering decision when needed Ensuring our loyal Guest are received professionally with personalize service Daily task to prepare flawless arrival for our VIP Monitoring room changes accordingly to guest preferences Ensuring all reports are revised base on preferences Working in low supervise environment and empowering decision when needed



Fairmont Le Chateau Montebello

• Desk Agent

  • May 2003 - Jun 2005

  Daily front desk task Greet Guest professionally always with a smile Exceed and implement Fairmont standards Responsible for a cash float and posting charges Handling guests comments and complaints, ensuring guests needs are met or exceeded Other duties assigned on a daily basis Daily front desk task Greet Guest professionally always with a smile Exceed and implement Fairmont standards Responsible for a cash float and posting charges Handling guests comments and complaints, ensuring guests needs are met or exceeded Other duties assigned on a daily basis