Experience

International School of Kenya

• Kenya
• Education Management
• 100 - 200 Employee

• Network and Systems Manager

  • Aug 2014 - Present



Callkey E.A.

• Telecommunications
• 1 - 100 Employee

• Manager Support and Networks Operations

  • Feb 2014 - Jul 2014



RCS-Radio & Satellite Communication Ltd

• Technical Coordinator

  • May 2013 - Jan 2014



iWayAfrica Services Ltd

• Customer Service Manager

  • Nov 2011 - Feb 2013

• Customer Support Manager

  • Sep 2008 - Oct 2011



Afsat Communications Ltd

• Assistant Support Manager

  • Jul 2007 - Aug 2008

• Senior Support Engineer

  • Mar 2006 - Jun 2007



UUNET Kenya Ltd

• Telecommunications
• 1 - 100 Employee

• Service Delivery Engineer

  • Jan 2003 - Feb 2006

  Managed a region consisting of four Points of Presence (POPs) i.e. Nakuru, Kericho, Eldoretand Kisumu – UUNET (K) Western Region – (ISP in Kenya - Currently known as MTN Business Kenya) handling technical,administrative as well as building customer relationship management.Responsibilities included;- Negotiating with suppliers to agree on the best implementation strategy,ensuring faster delivery of solution to clients.- Liaising with suppliers in conducting site surveys, installation andcommissioning of digital circuits- Knowing customers and establishing a personal relationship with themthrough on-site visits that gave an opportunity to interact at a morepersonal level and greatly helped in understanding customer’s issues.- Growing the core business (Internet, Security, IPVPN, SMTP solutions)by identifying sales leads and acting on them.- Listen around the edges to pinpoint customer expectations making themmy goals/target objects