Jonathon Schloss

Technical Support Lead II at Global Payments Integrated
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Contact Information
us****@****om
(386) 825-5501
Location
Virginia Beach, Virginia, United States, US

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Credentials

  • AdvaMed
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • Aseptic Technique
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • Bloodborne Pathogens
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • Electrical and Radiation Safety
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • Fire Safety
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • HIPAA
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • National Patient Safety Goals
    Medical Sales College
    Jan, 2023
    - Nov, 2024
  • OR Protocol
    Medical Sales College
    Jan, 2023
    - Nov, 2024

Experience

  • Global Payments Integrated
    • United States
    • Financial Services
    • 300 - 400 Employee
    • Technical Support Lead II
      • Jan 2018 - Present

      - Coach, educate, and instruct a working group team regarding current projects or tickets - Responsible for assigning work, and overseeing progress toward meeting project team goals - Responsible for solving technical problems pursuant to customer requirements. - Analyze customer service needs for communication with service and technical departments within the customer’s organization - Develop and use best practices for incident management including detailed ticketing - Develop an understanding of standard issues and assist in the creation, implementation, and maintenance of technical documentation and processes - Troubleshoot hardware and software issues on multiple operating systems Show less

  • Sprint
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Sales Representative
      • Sep 2016 - Jan 2018

      - Provide a total sales solution to the customer regarding their wireless/mobility needs that include selling the value for Sprint devices, accessories, and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment - Ensure accurate customer account set-up so they are ready to use when leaving the store - Identify the right solutions to customer billing, technical, and/or account issues - Provide a total sales solution to the customer regarding their wireless/mobility needs that include selling the value for Sprint devices, accessories, and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment - Ensure accurate customer account set-up so they are ready to use when leaving the store - Identify the right solutions to customer billing, technical, and/or account issues

  • Vitamin World
    • United States
    • Retail
    • 100 - 200 Employee
    • Store Manager
      • Feb 2016 - Aug 2016

      - Coach, develop, guide, and manage the performance of sales associates - Develop and implement plans to maximize sales and meet or exceed sales goals and objectives - Coach, develop, guide, and manage the performance of sales associates - Develop and implement plans to maximize sales and meet or exceed sales goals and objectives

  • DISH Network
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Satellite Field Technician
      • Jun 2015 - Jan 2016

      - Responsible for sales insuring product met customer needs - Perform site surveys to determine the optimal placement for satellite dish installation - Diagnose technical issues and implement effective repairs - Install the necessary cables, mount the satellite hardware, and ensure that the dish is positioned correctly - Generate diagnostic and repair reports - Educate customers to ensure proper use and excellent customer satisfaction - Responsible for sales insuring product met customer needs - Perform site surveys to determine the optimal placement for satellite dish installation - Diagnose technical issues and implement effective repairs - Install the necessary cables, mount the satellite hardware, and ensure that the dish is positioned correctly - Generate diagnostic and repair reports - Educate customers to ensure proper use and excellent customer satisfaction

  • Signet Diagnostics
    • Plantation, Florida, United States
    • Customer Service Representative
      • Jan 2013 - May 2015

      - Created new patient intake forms for use in collecting patient information - Corrected and revised patient records in medical software - Created follow-up appointments for patients - Managed insurance verification of patients benefits - Created new patient intake forms for use in collecting patient information - Corrected and revised patient records in medical software - Created follow-up appointments for patients - Managed insurance verification of patients benefits

Education

  • Medical Sales College
    Orthobiologics & Regenerative Medicine
    2023 - 2023
  • Florida International University
    2011 - 2012
  • South Plantation High School
    High School Diploma
    2008 - 2011

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