Experience

Bastardo Hostel

• Spain
• Hospitality
• 1 - 100 Employee

• Director

  • Jan 2018 - Present

  • Responsible for the pre-opening & the opening: creating operating infrastructures, implementation of PMS, procedures, recruiting, trainings, sales, etc.• Overseeing daily operation of Front Desk, Housekeeping, F&B, Engineering and Security.• Prove positive leadership to inspire the team, motivating them to ensure all KPIs are met.• Assisting heads of departments in daily routine to ensure overall operation is maintained.• Managing room inventory control maximizing on up&cros-selling, focusing on guest satisfaction.• Assisting heads of departments completing weekly rostering for all departments and payroll cost.• Guest feedback management.• Attend and manage weekly and monthly forecast meeting to ensure all revenue aspects are covered• Manage sales and marketing activities to drive business and commercial focus.• Ensuring training programs are covered with all team members and compliant with Government and company requirements.



London Hilton On Park Lane

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Front Of House Manager

  • Nov 2014 - Dec 2017

  - Supervise the efficient operations of the FO. - Monitor the appearance, standars and performance of the FO team.- Support team members in handling guest request and enquires to ensure a positive outcome is achieved.- Demostrate positive leadership to inspire the team, motivating them to ensure all KPIs are met.- Serve as point of contact for regular and VIP guest.- Looking over room allocation to maximize occupancy and up selling guest strategies to achieve revenue targets.- Mentor to new supervisors, training and supporting staff developments.- Help Accounts and Reservations departments as needed.- Duty Manager shifts.



Derby Hotels Collection

• Spain
• Hotels and Motels
• 100 - 200 Employee

• Front Desk & Reservations

  • Nov 2014 - Dec 2015

  Supervise the success of the Front Desk and DM responsability in the absence of managers. Monitored guest satisfaction, responded to guest concerns, inquiries and request.Serve as concierge making recommendations, planning and setting up activities. Supervise the success of the Front Desk and DM responsability in the absence of managers. Monitored guest satisfaction, responded to guest concerns, inquiries and request.Serve as concierge making recommendations, planning and setting up activities.



Grupo Hotusa

• Spain
• Travel Arrangements
• 400 - 500 Employee

• Front desk, Revenue & Reservations

  • Jan 2014 - Sep 2014



Paradores

• Spain
• Travel Arrangements
• 700 & Above Employee

• Front Desk

  • Apr 2012 - Aug 2012

  Front desk, quality service & events department, product manager. Front desk, quality service & events department, product manager.



New-Nell Dos S.L.

• Corporate designer

  • Jan 2010 - Jan 2011

  Corporate image design, Web, advertising, labeling. Corporate image design, Web, advertising, labeling.



El Corte Inglés

• Spain
• Retail
• 700 & Above Employee

• Backstage coordinator

  • Jun 2008 - Jul 2008