Licensed Realtor

• Jan 2020 - Present

Licensed Realtor

• Jun 2016 - Jan 2020

Realtor

• Dec 2015 - Jun 2016

Helping People Fulfill the "American Dream" of Home Ownership Helping People Fulfill the "American Dream" of Home Ownership

Realtor®

• May 2011 - Dec 2015

Show residential properties and demonstrate features of available homes. Convert prospects to closed sales for clients in the Des Moines metro area. Provide close, personal client and tenacious follow up to ensure impeccable service. Prepare contracts and documents; advise first-time home buyers of escrow and title procedures as well as discussing financing options. Design and update marketing materials and comparative market analysis. Show residential properties and demonstrate features of available homes. Convert prospects to closed sales for clients in the Des Moines metro area. Provide close, personal client and tenacious follow up to ensure impeccable service. Prepare contracts and documents; advise first-time home buyers of escrow and title procedures as well as discussing financing options. Design and update marketing materials and comparative market analysis.

Vice President Customer Service

• Mar 2010 - Nov 2010

Developed and implemented processes to improve operations through communications and Standard Operating Procedures (SOP’s). Improved communications with Fleet Managers, Customer Service, Management and Safety by coaching operations to produce an end of day email to Fleet personnel to head off any potential issues during after hours transactions. Produced several Key Point Indicators (KPI’s) to track trends and patterns in the industry through Length of Haul, Rate per Loaded Mile, Waste Days, Layovers, Productivity, & Equipment Utilization metrics. Improved revenue and tractor utilization per load through freight consolidation and reconfiguration of lanes. Successfully spearheaded a Customer Service Department running trucks at 16% deadhead and reduced empty miles to 11% in 3 months. Improved on-time Monday delivery by 12%, from 58% to 70%. Prepared a proposal for the reorganization of the Customer Service Department saving the company over $300,000 annually in overhead cost and also prepared a proposal to develop a Single Point of Contact department for all National Accounts.

Operations Manager

• Sep 2007 - Mar 2010

Successfully coached and molded Customer Service Representatives, Customer Service Assistants, Brokerage Account Managers, and an On-Site Freight Loading Operation in all aspects of the freight hauling business. Day to day responsibilities were to trouble shoot potential internal/external issues in addition to develop CSR’s to book freight, plan trucks, and fulfill customer commitments in the most cost effective and profitable manner possible. Additionally, I created and developed an On-Site Loading Operation @ a major steel manufacturer. I effectively operated the project through SOP implementation & worked closely with participating carriers to insure seamless freight flow and an efficient load process.