Juan P.
Commissioner Management Services at City of Mount Vernon- Claim this Profile
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Topline Score
Bio
Carl Dreyer
In my experience, IT Directors are either technology driven or allow their creativity be constrained by fiscal budgets. Juan is the type of director who stays on the cutting edge of technology and develops work-arounds that allows organizations with tight budgets, like a Museum, to enjoy the latest technological developments without blowing a budget. In addition to managing his base responsibilities at MCNY, Juan was instrumental in getting the South Street Seaport Museum back online, nursing a fried server located in a terrible location for any technology assets, and linking three separate locations for operations while having very little in the way for funding. If I had the opportunity to work with Juan again, i would jump at the opportunity.
Nancy Bosler
I had the privilege of working with Juan for 4 years at the Museum of the City of New York. He keeps the same positive outlook whether or not he is installing an interactive museum exhibition that takes days or fixing someone’s printer which may take minutes. He is patient and kind with those of us that are not as IT savvy and he is and is great at empowering his co-workers with his knowledge.
Carl Dreyer
In my experience, IT Directors are either technology driven or allow their creativity be constrained by fiscal budgets. Juan is the type of director who stays on the cutting edge of technology and develops work-arounds that allows organizations with tight budgets, like a Museum, to enjoy the latest technological developments without blowing a budget. In addition to managing his base responsibilities at MCNY, Juan was instrumental in getting the South Street Seaport Museum back online, nursing a fried server located in a terrible location for any technology assets, and linking three separate locations for operations while having very little in the way for funding. If I had the opportunity to work with Juan again, i would jump at the opportunity.
Nancy Bosler
I had the privilege of working with Juan for 4 years at the Museum of the City of New York. He keeps the same positive outlook whether or not he is installing an interactive museum exhibition that takes days or fixing someone’s printer which may take minutes. He is patient and kind with those of us that are not as IT savvy and he is and is great at empowering his co-workers with his knowledge.
Carl Dreyer
In my experience, IT Directors are either technology driven or allow their creativity be constrained by fiscal budgets. Juan is the type of director who stays on the cutting edge of technology and develops work-arounds that allows organizations with tight budgets, like a Museum, to enjoy the latest technological developments without blowing a budget. In addition to managing his base responsibilities at MCNY, Juan was instrumental in getting the South Street Seaport Museum back online, nursing a fried server located in a terrible location for any technology assets, and linking three separate locations for operations while having very little in the way for funding. If I had the opportunity to work with Juan again, i would jump at the opportunity.
Nancy Bosler
I had the privilege of working with Juan for 4 years at the Museum of the City of New York. He keeps the same positive outlook whether or not he is installing an interactive museum exhibition that takes days or fixing someone’s printer which may take minutes. He is patient and kind with those of us that are not as IT savvy and he is and is great at empowering his co-workers with his knowledge.
Carl Dreyer
In my experience, IT Directors are either technology driven or allow their creativity be constrained by fiscal budgets. Juan is the type of director who stays on the cutting edge of technology and develops work-arounds that allows organizations with tight budgets, like a Museum, to enjoy the latest technological developments without blowing a budget. In addition to managing his base responsibilities at MCNY, Juan was instrumental in getting the South Street Seaport Museum back online, nursing a fried server located in a terrible location for any technology assets, and linking three separate locations for operations while having very little in the way for funding. If I had the opportunity to work with Juan again, i would jump at the opportunity.
Nancy Bosler
I had the privilege of working with Juan for 4 years at the Museum of the City of New York. He keeps the same positive outlook whether or not he is installing an interactive museum exhibition that takes days or fixing someone’s printer which may take minutes. He is patient and kind with those of us that are not as IT savvy and he is and is great at empowering his co-workers with his knowledge.
Credentials
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ITIL 2011 Intermediate Continual Service Improvement
APMG-InternationalSep, 2015- Nov, 2024 -
Foundations of Programming: Databases
lynda.comAug, 2014- Nov, 2024 -
The Data Scientist’s Toolbox
CourseraAug, 2014- Nov, 2024 -
Introduction to Forensic Science
CourseraJul, 2014- Nov, 2024 -
Six Sigma Yellow Belt
Federal Reserve Bank of New YorkJul, 2014- Nov, 2024 -
Programming for Everybody (Python)
CourseraJun, 2014- Nov, 2024 -
The Age of Sustainable Development
CourseraApr, 2014- Nov, 2024
Experience
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City of Mount Vernon
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United States
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Government Administration
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1 - 100 Employee
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Commissioner Management Services
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Sep 2023 - Present
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IT Consultant
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Nov 2016 - Present
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Big Brothers Big Sisters of NYC
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Non-profit Organizations
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1 - 100 Employee
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Vice President Information Technology
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Jun 2018 - Nov 2023
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Federal Reserve Bank of New York
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United States
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Financial Services
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700 & Above Employee
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Service Manager
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Nov 2013 - Nov 2016
Responsible for service delivery, accountable for managing and measuring the performance of in-sourced service providers. Key responsibilities include collaborating on strategic initiatives, leveraging an extensive network of relationships, and continuous improvement of IT services. Responsible for publishing service provider reviews that include a broad frame-work for measuring customer satisfaction, service delivery, and benchmarking. Responsible for service delivery, accountable for managing and measuring the performance of in-sourced service providers. Key responsibilities include collaborating on strategic initiatives, leveraging an extensive network of relationships, and continuous improvement of IT services. Responsible for publishing service provider reviews that include a broad frame-work for measuring customer satisfaction, service delivery, and benchmarking.
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Museum of the City of New York
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Chief Technology Officer
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Sep 2008 - 2013
Hands on Director of Information Technology managing a Windows environment, including Exchange, SQL Servers, and digital imaging environment. • Planed, coordinated, directed, and designed all operational activities of the IT department • As a member of the executive management team identified, recommend, developed, implemented, and supported cost-effective technology solutions for all aspects of the Museum • Developed and managed application portfolios for each program and back office to attain all IT service level agreements for the user community both public and Museum staff • Provided vision and leadership for developing and implementing information technology initiatives across all areas of the Museum • Lead IT strategic and operational planning to achieve institutional goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the Museum • Develop a Strategic Information Technology Plan for the Museum. • Develop the proper balance and governance regarding centralized IT functions vs. decentralized authority and control of technology in the program departments • Develop and maintain an appropriate IT organizational structure that supports the needs of the Museum. • Establish IT departmental goals, objectives, and operating procedures • Establish lines of control for current and proposed information systems • Ensure IT system operation adheres to applicable laws and regulations • Direct development and execution of an enterprise-wide disaster recovery and business continuity plan • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and if applicable, in-house development Show less
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Reactrix Systems, Inc.
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Advertising Services
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1 - 100 Employee
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Windows/Linux Systems, Manager
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Sep 2007 - Oct 2008
Hands on IT Manager managing Windows/Linux environment and centralized help desk; including SalesForce (SFA); Exchange; Goodlink and Blackberry servers. Supporting 100+ users both on-site and remote; *supervision *evaluation and development of direct reports *Budget recommendations *Cost control *Strategic technology research and recommendations *Leadership of critical technical projects Hands on IT Manager managing Windows/Linux environment and centralized help desk; including SalesForce (SFA); Exchange; Goodlink and Blackberry servers. Supporting 100+ users both on-site and remote; *supervision *evaluation and development of direct reports *Budget recommendations *Cost control *Strategic technology research and recommendations *Leadership of critical technical projects
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Mac Specialist
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Nov 2006 - Sep 2007
Customer facing computer sales. Customer facing computer sales.
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TIAA
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United States
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Financial Services
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700 & Above Employee
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Systems Administrator/Security Analyst
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Jan 2006 - Apr 2007
•Successfully automated process to automate Sarbanes’ Oxley (SOX) audit of over 140. windows servers. Reduced audit time from 4 weeks down to 1 week.•Successful remediation of 140 servers using established SOX guidelines.•Investigated and closed over 25 security incidents. Worked with security team on escalated security issues through resolution.•Developed, maintained, and modified Security policies, standards, and procedures.•Determined the cause of complex Security violations and suggest procedures to prevent/halt future incidents.•Identified, evaluated, conducted, scheduled and lead technical analysis to ensure that all applicable IS Security requirements were met.•Developed Security processes and procedures using current products and technologies to comply with rigorous system development life cycle (SDLC) and project management best practices, internal Sarbanes Oxley (SOX), SAS70, and other processes related to audit, regulatory or compliance requirements. Show less
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Network Project Manager
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Dec 2002 - Jan 2006
•Successfully evaluated and recommended automated audit tool for TIAA-CREF.•Successfully implemented system wide upgrades to 15 Terabyte CLARiiON storage environment with zero down time.•Successfully created automated monitoring system for Tivoli Backup system. System produced metrics for management team to further enhance overall backup solution.•Analyzed monthly metrics, and successfully automated process. Process required 3 1/2 weeks to complete on a monthly basis. After automation process could be completed in 1 week.•Evaluated and made recommendations for a large-scale back office document imaging environment.•Provided system feedback to development staff for customer requested enhancements. •Lead projects for hardware and software evaluations.•Established and maintained guidelines and schedules for maintenance and support of all Intel-based servers that housed 15.5 terabytes of customer data. Show less
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TIAA
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United States
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Financial Services
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700 & Above Employee
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Manager
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Dec 1988 - Dec 1995
•Operations management for microcomputer support center, offering support to 6000+ users. •Managed, mentored and responsible for the evaluation and development of 25 technical staff members. •Successfully managed support and vendor contracts. •Manager of IT purchasing with a budget of $10 million. •Matrix responsibility for 40 LAN Administrators. •Provided Budget recommendations for yearly budget review cycle. •Technical liaison for President and Chairman’s offices. •Oversaw all system administration and support for 6000+ users in Windows and mainframe environment. •Championed and wrote company wide security standards for network and desktops. Worked with internal auditors to enforce standards in all areas of the company Show less
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Analyst
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1987 - 1988
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Education
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City University of New York City College
Computer Science -
DeVRY
BS Information Systems, Computer Science -
New York University
Certificate in Web Programming, Web Development
Community
