Licensed Real Estate Broker

• Nov 2018 - Present

Licensed Realtor

• Oct 2017 - Nov 2018

Assist buyer and seller in real estate transitions. Educate first time home buyer regarding the purchase process. Work closely with lenders, attorneys, home improvement contractor, and home inspectors. Assist buyer and seller in real estate transitions. Educate first time home buyer regarding the purchase process. Work closely with lenders, attorneys, home improvement contractor, and home inspectors.

Post Market Quality Assurance

• Apr 2014 - Jun 2017

• Process and analyze customer complaints, collecting required information as indicated per SOP/regulations. • Evaluate initial complaint for need to investigate including coordination of sample retrieval. • Determine reportability and escalate potential reportable complaints to manager. • Capture all complaint information in applicable data base and ensure sample information and 'root cause' information is captured prior to closure, if available. • Collaborate with Quality Engineers on trends and complaint investigation activities as needed. • Respond to customer complaints (written or verbally) • Complete timely closure process including ensuring all necessary documentation is captured prior to closure. • Manage workflow, filing and sample box creation/sending. • Conduct in-depth investigation with supervision; assist senior level associates in investigation of high risks complaints as needed. · • Perform trend reporting and additional duties as assigned; identify and escalate results to applicable QE and/or business unit. • Participate in process improvement activities and projects and back up other product lines Show less

Assistant Manager

• Jun 2005 - Mar 2013

Operational Management trained and Quality Management trained •Supports Center Manager and Quality Manager with audits, employee recruitment, and operational/quality developments •Center trainer and Lead of Customer Service committee •Certified Auto-C Techinician •Purchase & inventory management, tracking and maintaining equipment operations •Staff performance, payment reviews, employee conflict resolutions •Track and perform Quality Assurance and Records, perform Standard Operating Procedure and Training Program implementation •Comply with SOP, cGMP, EHS, FDA, EMEA and state laws •Maintian Environmental Health and Safety standards Show less

Supervisor

• May 2000 - Apr 2004

Phlebotomy and blood banking •Blood analysis in hematology, serology and other microbial diseases •Biochemical tests: Cardiac profile, liver profile and kidney profile •Urine analysis •Supervising and training laboratory technicians •Assist in laboratory inventory and billing •Staff payment Phlebotomy and blood banking •Blood analysis in hematology, serology and other microbial diseases •Biochemical tests: Cardiac profile, liver profile and kidney profile •Urine analysis •Supervising and training laboratory technicians •Assist in laboratory inventory and billing •Staff payment