Experience

AppRiver

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Support Associate

  • Oct 2021 - Present



The Ropella Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Information Technology Specialist

  • Apr 2021 - Sep 2021

  -Managed O365 Tenant for the organization. -Administrated through Sharepoint, Onedrive, Azure, Teams, and all Office Desktop applications -Coordinating with IT staff on design and implementation of new technology -Training employees on new computer programs or applications as needed -Ensuring that all IT equipment is in good working order and that backups are being performed -Evaluating employees’ network usage, identifying areas for improvement, and providing feedback -Ensuring that security measures are in place to protect against unauthorized access to sensitive data -Managing projects that require coordination with other departments within the organization or with external vendors or partners -Recommending new technology solutions to improve efficiency -Reviewing and approving purchase orders for computer equipment and software -Overseeing day-to-day operations of the IT department, including hiring new staff members when needed -Organized and attended meetings with 3rd party vendors, to enhance security protocols, and gather information on new products and software to better different departments within the organization



Escambia County Supervisor of Elections Office

• United States
• Government Administration
• 1 - 100 Employee

• Information Technology Specialist

  • Aug 2020 - Dec 2020

  • Developed and tested new software and hardware prior to release to assist in bug identification. • Monitored systems in operation and input commands to troubleshoot areas. • Configured hardware, devices and software to set up work stations for employees. • Delivered onsite technical support for every voter in the county. • Configured Tabulators and Evids, for a smooth and successful election process. • Developed and tested new software and hardware prior to release to assist in bug identification. • Monitored systems in operation and input commands to troubleshoot areas. • Configured hardware, devices and software to set up work stations for employees. • Delivered onsite technical support for every voter in the county. • Configured Tabulators and Evids, for a smooth and successful election process.