Christopher Jerrell II, NRP
Assistant Operations Supervisor at Medic (Mecklenburg EMS Agency)- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Paramedic
State of North Carolina -
National Registered Paramedic (NRP)
National Registry of Emergency Medical Technicians -
Advanced Cardiac Life Support (ACLS)
American Heart Association -
Advanced Stroke Life Support (ASLS)
University of Miami, Miller School of Medicine -
Basic Life Support (BLS)
American Heart Association -
Crisis Prevention Intervention (CPI)
Crisis Prevention Institute -
Incident Command System (ICS) 100, 200, 700, 800
FEMA -
Mental Health First Aid (MHFA)
National Council for Mental Wellbeing -
Pediatric Advanced Life Support (PALS)
American Heart Association -
Prehospital Trauma Life Support (PHTLS)
National Association of Emergency Medical Technicians
Experience
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Medic (Mecklenburg EMS Agency)
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Assistant Operations Supervisor
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Jul 2022 - Present
• Supervise a staff of 300+ Emergency Medical Technicians and Paramedics. Monitor employee performance and provide mentoring and coaching when needed. Administer performance improvement and progressive discipline when needed. • Monitor real-time compliance with protocols and policies, investigate traffic accidents involving agency vehicles, analyze the daily schedule to adjust and maximize Unit Hour Utilization (UHU), and complete on-the-job injury (OJI) documentation.• Provide direct and indirect oversight of front-line field employees’ performance. Provide performance feedback for quarterly and annual check-ins.• Complete promotional upgrades for employees who are transiting into the Paramedic Crew Chief (PCC) or Basic Team Lead (BTL) role. Provide remedial clinical training in conjunction with the Medical Incident Review Process (MIRP). • Observe providers in the clinical setting, review patient care reports (PCR), and monitor radio traffic for scene management and hospital encodes. Direct clinical care and make operational decisions when necessary.• Provide incident management by responding to and beginning management of large-scale incidents including, but not limited to MCI’s, natural disasters, and allied agency support missions. Manage smaller scale incidents including, but not limited to traffic accidents, cardiac arrests, etc. • Act as liaison between Medic administration, other first responder agencies, and hospital staff; Resolve conflicts that may arise. Investigate complaints and enter data into the corresponding database. Provide timely enforcement of performance improvement and progressive disciplinary actions.• Achieve and maintain the highest level of professional skills and certifications through internal and external in-service training and education as required.
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Paramedic Crew Chief - Field Training Officer
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May 2021 - Jul 2022
• Supervise actions of Paramedic, EMT, or student in providing competent medical care.• Manage and coordinate the actions of MEDIC and multiple first responder personnel on all scenes to ensure cohesive and effective care is provided to every patient.• Contributed to the success and launch of MEDIC's Covid-19 Vaccine Clinic as a Team Lead administrator with a targeted goal of zero vaccination waste in conjunction with Mecklenburg County Public Health.• Provide verbal and written feedback on employee job performance to ensure optimal level of patient care, safety, and service.• Train employees on current clinical practices and operational guidelines.• Liaise between field operations and the clinical education department.
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Paramedic Crew Chief
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Nov 2017 - May 2021
• Participate in public relations events such as the launch of the PulsePoint Respond App and Keep the Beat Program, both aimed at improving the quality of bystander CPR prior to MEDIC arrival.• Communicate effectively with physicians, nurses, hospital staff, patients, family members, first responders, law enforcement, and additional MEDIC personnel.• Responsible for safe operations of the ambulance, overall crew safety, and quality patient care.• Respond to 911 calls for the busiest EMS system in the state of North Carolina.
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Atrium Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Paramedic
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Sep 2017 - Apr 2019
• Assisted with initial training of new hire academy throughout the year, including implementation of the Focused Cardiac Arrest (FCA) protocol.• Instructed Basic Cardiovascular Life Support (BCLS) classes to employees.• Responsible for new hire training of EMT’s once released to field operations.• Provided and directed both advanced life support and basic life support to critically ill and injured patients.
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Emergency Medical Technician
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Feb 2015 - Sep 2017
• Conducted self in a professional and courteous manner, while ensuring all activities performed under care of EMS were appropriate, within scope of practice, and current with latest clinical recommendations.
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Healthcare Technician
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Feb 2014 - Feb 2015
• Participated in Atrium Health’s new initiative, The Lean Project, which was used to identify areas of waste within the department.• Engaged in an active role on the Unit Based Council (UBC) which met monthly to identify areas of improvement within the unit and hospital, as well as ways to increase patient satisfaction and safety.• Provided training for new team members and nursing students in daily operations as well as appropriate bedside manner and etiquette.• Instructed Basic Cardiovascular Life Support (BCLS) to all hospital employees.• Triaged patients in a level I pediatric emergency department, alongside RN.• Appropriately documented in patients’ permanent health record.• Assisted with admissions and discharges into a Progressive Care Unit (PCU).• Monitored ECG rhythms and notified RN and MD when appropriate.• Assisted physician during sterile procedures, such as lumbar punctures (LP).• Obtained and recorded patients’ vital signs, including height and weight.• Perform various lab tests and other point of care (POC) testing.• Activated Code Blue and Rapid Response as needed.
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Great Wolf Lodge
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United States
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Hospitality
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700 & Above Employee
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Aquatics Supervisor
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Aug 2010 - Mar 2013
• Supervised a staff of 100+ licensed lifeguards in a year-round indoor water park resort. • Nominated by Great Wolf Lodge leadership to participate in a year-long program called Emerging Wolves, which identified company leaders and aimed to improve guest satisfaction, management skills, interdepartmental communication, and consistency in business practices. • Orchestrated initial training process and instructed ongoing training for lifeguard staff per license requirements. • Completed necessary paperwork, including lifeguard rotation logs, daily staffing sheets, audit forms, emergency equipment check sheets, and continuing education documents. • Conducted panel interviews alongside other supervisors and assisted with new hire orientation. • Instructed mandatory in-service training on various topics, including rescue techniques, airway management, CPR, FBAO, and first aid. • Familiarized new lifeguards with facility tours and daily operations. • Provided excellent customer service to all guests and managed guest concerns.
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Wet ‘n Wild Emerald Pointe
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United States
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Travel Arrangements
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1 - 100 Employee
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Aquatics Supervisor
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May 2009 - Sep 2011
• Supervised a staff of 80+ lifeguards, and completed necessary paperwork such as rescue logs, first aid documentation, and daily staffing sheets. • Held a valid and current Ellis and Associates (E&A) lifeguard license and attended required monthly in-service training as required per license agreement. • Maintained vigilance while guarding and responded to emergencies within zone of protection. • Provided CPR, first aid, and activated emergency services when necessary. • Ensured guests were properly fitted in USCG approved life vests.
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Education
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South Piedmont Community College
Paramedic -
Central Piedmont Community College
Emergency Medical Technician -
2009 - 2013
University of North Carolina at Charlotte
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Providence Grove High School
High School Diploma
Community
