Experience

KT CONSULTING

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director, Client Delivery

  • Jul 2016 - Present

  KT Consulting (KTC) is an emerging leader in the field of Program Management, Management Consulting, Engineering Services, and Scientific Services, as evidenced by our rapidly growing list of Clients and current engagements. As the Director, Client Delivery, I am responsible for all client delivery services, supporting mission critical projects within our Federal Civilian Agencies and Military clients, across the U.S. and internationally. Accountable for client satisfaction, account… Show more KT Consulting (KTC) is an emerging leader in the field of Program Management, Management Consulting, Engineering Services, and Scientific Services, as evidenced by our rapidly growing list of Clients and current engagements. As the Director, Client Delivery, I am responsible for all client delivery services, supporting mission critical projects within our Federal Civilian Agencies and Military clients, across the U.S. and internationally. Accountable for client satisfaction, account development and retention. Primary escalation POC for all operational issues. Current portfolio includes engagements in Bahrain, Djibouti, Guam and Japan. Show less KT Consulting (KTC) is an emerging leader in the field of Program Management, Management Consulting, Engineering Services, and Scientific Services, as evidenced by our rapidly growing list of Clients and current engagements. As the Director, Client Delivery, I am responsible for all client delivery services, supporting mission critical projects within our Federal Civilian Agencies and Military clients, across the U.S. and internationally. Accountable for client satisfaction, account… Show more KT Consulting (KTC) is an emerging leader in the field of Program Management, Management Consulting, Engineering Services, and Scientific Services, as evidenced by our rapidly growing list of Clients and current engagements. As the Director, Client Delivery, I am responsible for all client delivery services, supporting mission critical projects within our Federal Civilian Agencies and Military clients, across the U.S. and internationally. Accountable for client satisfaction, account development and retention. Primary escalation POC for all operational issues. Current portfolio includes engagements in Bahrain, Djibouti, Guam and Japan. Show less



Adams Communication & Engineering Technology (ACET, Inc.)

• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Operations, National Services Division

  • Jan 2013 - Jul 2016

  Responsible for directing all field service delivery operations, supporting mission critical Information Technology business requirements for the U.S. Department of Veterans Affairs (VA). Directed all division efforts in the attainment of ISO 9001:2008, ISO 20000:2011 and CMMI Level 3 Services. • Incorporating Information Technology Infrastructure Library (ITIL) disciplines, expanded our services to over 550 Help Desk Analyst and Technology Support personnel, supporting over 550,000+… Show more Responsible for directing all field service delivery operations, supporting mission critical Information Technology business requirements for the U.S. Department of Veterans Affairs (VA). Directed all division efforts in the attainment of ISO 9001:2008, ISO 20000:2011 and CMMI Level 3 Services. • Incorporating Information Technology Infrastructure Library (ITIL) disciplines, expanded our services to over 550 Help Desk Analyst and Technology Support personnel, supporting over 550,000+ users, addressing approximately 3,000,000 trouble tickets per year • Directed services that encompass 24/7/365 Tier-1 Support, delivered through facilities located in Arlington, TX; Dublin, GA; Tuscaloosa, AL; Falling Waters, WV; American Lakes, WA; Hines, IL; Batavia, NY; St Louis, MO; Austin, TX; Salt Lake City, UT and Long Beach, CA. • Developed all employee recruiting and retention strategies that have been recognized for its superior industry leading low attrition levels Show less Responsible for directing all field service delivery operations, supporting mission critical Information Technology business requirements for the U.S. Department of Veterans Affairs (VA). Directed all division efforts in the attainment of ISO 9001:2008, ISO 20000:2011 and CMMI Level 3 Services. • Incorporating Information Technology Infrastructure Library (ITIL) disciplines, expanded our services to over 550 Help Desk Analyst and Technology Support personnel, supporting over 550,000+… Show more Responsible for directing all field service delivery operations, supporting mission critical Information Technology business requirements for the U.S. Department of Veterans Affairs (VA). Directed all division efforts in the attainment of ISO 9001:2008, ISO 20000:2011 and CMMI Level 3 Services. • Incorporating Information Technology Infrastructure Library (ITIL) disciplines, expanded our services to over 550 Help Desk Analyst and Technology Support personnel, supporting over 550,000+ users, addressing approximately 3,000,000 trouble tickets per year • Directed services that encompass 24/7/365 Tier-1 Support, delivered through facilities located in Arlington, TX; Dublin, GA; Tuscaloosa, AL; Falling Waters, WV; American Lakes, WA; Hines, IL; Batavia, NY; St Louis, MO; Austin, TX; Salt Lake City, UT and Long Beach, CA. • Developed all employee recruiting and retention strategies that have been recognized for its superior industry leading low attrition levels Show less



MC3 Technology Corporation

• McKinney, TX

• Senior Manager

  • Jun 2010 - Sep 2012

  Directed and managed all aspects of company’s consulting business including financial performance, business development, strategic planning, and staff recruitment and retention. • Expanded the day-to-day operations, providing a single point of accountability and centrally represented the company throughout the local community with an emphasis on complete client satisfaction • Coordinated Account Management and growth strategies that resulted in the successful delivery of over $13,000,000… Show more Directed and managed all aspects of company’s consulting business including financial performance, business development, strategic planning, and staff recruitment and retention. • Expanded the day-to-day operations, providing a single point of accountability and centrally represented the company throughout the local community with an emphasis on complete client satisfaction • Coordinated Account Management and growth strategies that resulted in the successful delivery of over $13,000,000 in consulting services Show less Directed and managed all aspects of company’s consulting business including financial performance, business development, strategic planning, and staff recruitment and retention. • Expanded the day-to-day operations, providing a single point of accountability and centrally represented the company throughout the local community with an emphasis on complete client satisfaction • Coordinated Account Management and growth strategies that resulted in the successful delivery of over $13,000,000… Show more Directed and managed all aspects of company’s consulting business including financial performance, business development, strategic planning, and staff recruitment and retention. • Expanded the day-to-day operations, providing a single point of accountability and centrally represented the company throughout the local community with an emphasis on complete client satisfaction • Coordinated Account Management and growth strategies that resulted in the successful delivery of over $13,000,000 in consulting services Show less



KT CONSULTING

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Vice President

  • Jul 2006 - Jun 2010

  Managed the Client Delivery and Project Management Office (PMO) functions that supported project activities across the US with a primary focus on the Federal Government • Coordinated all service delivery strategies and processes resulting in 100% client satisfaction of all projects, incorporating a staff base of 250+ employees, ranging from entry-level to management • Administered corporate immigration policies (H1B) ensuring 100% effectiveness of corporate staffing strategies in… Show more Managed the Client Delivery and Project Management Office (PMO) functions that supported project activities across the US with a primary focus on the Federal Government • Coordinated all service delivery strategies and processes resulting in 100% client satisfaction of all projects, incorporating a staff base of 250+ employees, ranging from entry-level to management • Administered corporate immigration policies (H1B) ensuring 100% effectiveness of corporate staffing strategies in support of the requirements of the National Institute of Standards & Technology (NIST) • Directed the development of all account penetration, staffing and delivery strategies resulting in approximately $25,000,000 in annual services revenue. Managed company alliance partner strategies and negotiations of all subcontract agreements and modifications • Successfully coordinated all corporate efforts in the attainment of CMMI Certification Level 3 Services, CMMI Certification Level 3 Development, and ISO 9001:2008 Show less Managed the Client Delivery and Project Management Office (PMO) functions that supported project activities across the US with a primary focus on the Federal Government • Coordinated all service delivery strategies and processes resulting in 100% client satisfaction of all projects, incorporating a staff base of 250+ employees, ranging from entry-level to management • Administered corporate immigration policies (H1B) ensuring 100% effectiveness of corporate staffing strategies in… Show more Managed the Client Delivery and Project Management Office (PMO) functions that supported project activities across the US with a primary focus on the Federal Government • Coordinated all service delivery strategies and processes resulting in 100% client satisfaction of all projects, incorporating a staff base of 250+ employees, ranging from entry-level to management • Administered corporate immigration policies (H1B) ensuring 100% effectiveness of corporate staffing strategies in support of the requirements of the National Institute of Standards & Technology (NIST) • Directed the development of all account penetration, staffing and delivery strategies resulting in approximately $25,000,000 in annual services revenue. Managed company alliance partner strategies and negotiations of all subcontract agreements and modifications • Successfully coordinated all corporate efforts in the attainment of CMMI Certification Level 3 Services, CMMI Certification Level 3 Development, and ISO 9001:2008 Show less



ibi | Information Builders

• United States
• Software Development
• 500 - 600 Employee

• Vice President

  • Jan 2005 - Jun 2006

  Directed the startup of a new consulting subsidiary for Information Builders Consulting Services Division that focused on Resource Management & Planning, 3rd Party Alliances and offshore support to enhance Consulting Service capabilities and increase overall competitiveness. Technical focus is on data warehousing, business intelligence, ETL and enterprise reporting. • Created marketing & sales strategies to support all aspects of consulting delivery requirements resulting in a 72% increase… Show more Directed the startup of a new consulting subsidiary for Information Builders Consulting Services Division that focused on Resource Management & Planning, 3rd Party Alliances and offshore support to enhance Consulting Service capabilities and increase overall competitiveness. Technical focus is on data warehousing, business intelligence, ETL and enterprise reporting. • Created marketing & sales strategies to support all aspects of consulting delivery requirements resulting in a 72% increase in subcontracting revenues of approximately $11,500,000, and approximately 5% increase in consulting margins • Developed offshore business model, utilizing groups in the Philippines and South America, that enhanced consulting skillsets and delivery strategies • Winner of Information Builder’s 2005 Mark Maker Award

• Vice President, East Coast Consulting

  • Apr 2001 - Jan 2005

  Bottom line leadership of a high impact East Coast Professional Services organization that was responsible for over 60% of the consulting division’s annual revenue performance in the delivery of data warehousing, business intelligence, ETL and enterprise reporting solutions • Managed the P&L of the East Coast Professional Services branch offices in Boston, MA, New York, NY, Florham Park, NJ, Washington, DC, Philadelphia, PA, Charlotte, NC, Atlanta, GA and Orlando, FL. • Oversaw the… Show more Bottom line leadership of a high impact East Coast Professional Services organization that was responsible for over 60% of the consulting division’s annual revenue performance in the delivery of data warehousing, business intelligence, ETL and enterprise reporting solutions • Managed the P&L of the East Coast Professional Services branch offices in Boston, MA, New York, NY, Florham Park, NJ, Washington, DC, Philadelphia, PA, Charlotte, NC, Atlanta, GA and Orlando, FL. • Oversaw the development of strategic & tactical strategies, client proposals, project plans, budgets and contract negotiations that generated revenues exceeding $18,000,000 • Coordinated the development of all implementation strategies, leveraging company’s middleware and business intelligence product offerings, ensuring complete client satisfaction of all delivered solutions • Partnered with Sales in business development, proposal development and engagement strategies that resulted in the closure of approximately $20,000,000 in consulting business annually • Winner of Information Builder’s 2003 Mark Maker Award



Ventaso

• Software Development
• 1 - 100 Employee

• Practice Director, Client Services

  • Feb 2000 - Apr 2001

  Practice leadership, for this California based SaaS start-up, focused on assisting customers with the adoption of Ventaso’s Sales and Marketing Effectiveness solutions • Established new Consulting Services branches in Dallas, TX, Chicago, IL, Atlanta, GA, Boston, MA, and New York, NY, focused on Sales and Marketing Effectiveness B2B solutions. • Coordinated with Sales in the proposing and packaging of service offerings that resulted in approximately $3,500,000 in consulting bookings and… Show more Practice leadership, for this California based SaaS start-up, focused on assisting customers with the adoption of Ventaso’s Sales and Marketing Effectiveness solutions • Established new Consulting Services branches in Dallas, TX, Chicago, IL, Atlanta, GA, Boston, MA, and New York, NY, focused on Sales and Marketing Effectiveness B2B solutions. • Coordinated with Sales in the proposing and packaging of service offerings that resulted in approximately $3,500,000 in consulting bookings and early adoption of Ventaso's suite of products. • Executed Account management strategies that resulted in 100% client satisfaction and user adoption on all projects Show less Practice leadership, for this California based SaaS start-up, focused on assisting customers with the adoption of Ventaso’s Sales and Marketing Effectiveness solutions • Established new Consulting Services branches in Dallas, TX, Chicago, IL, Atlanta, GA, Boston, MA, and New York, NY, focused on Sales and Marketing Effectiveness B2B solutions. • Coordinated with Sales in the proposing and packaging of service offerings that resulted in approximately $3,500,000 in consulting bookings and… Show more Practice leadership, for this California based SaaS start-up, focused on assisting customers with the adoption of Ventaso’s Sales and Marketing Effectiveness solutions • Established new Consulting Services branches in Dallas, TX, Chicago, IL, Atlanta, GA, Boston, MA, and New York, NY, focused on Sales and Marketing Effectiveness B2B solutions. • Coordinated with Sales in the proposing and packaging of service offerings that resulted in approximately $3,500,000 in consulting bookings and early adoption of Ventaso's suite of products. • Executed Account management strategies that resulted in 100% client satisfaction and user adoption on all projects Show less



Workscape

• Software Development
• 1 - 100 Employee

• National Director, Professional Services

  • Jun 1999 - Nov 1999

  Recruited as a Key Employee, as part of the merger between Employee Communications Services in Natick, MA and Edify Corporation in Santa Clara, CA, which resulted in the formulation of this Massachusetts based start-up. Assumed responsibility for all Premised-based HR Self Service Professional Services in North America focused on Employee Relationship Management (ERM), Integrated Benefits and e-Commerce. • Directed the delivery and implementation of enterprise portals and HR self-service… Show more Recruited as a Key Employee, as part of the merger between Employee Communications Services in Natick, MA and Edify Corporation in Santa Clara, CA, which resulted in the formulation of this Massachusetts based start-up. Assumed responsibility for all Premised-based HR Self Service Professional Services in North America focused on Employee Relationship Management (ERM), Integrated Benefits and e-Commerce. • Directed the delivery and implementation of enterprise portals and HR self-service applications, through consulting teams located in Dallas, TX, Chicago, IL, Santa Clara, CA and Natick, MA. • Formulated strategies for revenue growth, P&L, Customer Satisfaction and User Adoption by building suitable resource mix and expanding service capabilities to match client requirements. • Developed and negotiated all professional service proposals/contracts. • Added new revenues through the execution of effective Account Management strategies. Show less Recruited as a Key Employee, as part of the merger between Employee Communications Services in Natick, MA and Edify Corporation in Santa Clara, CA, which resulted in the formulation of this Massachusetts based start-up. Assumed responsibility for all Premised-based HR Self Service Professional Services in North America focused on Employee Relationship Management (ERM), Integrated Benefits and e-Commerce. • Directed the delivery and implementation of enterprise portals and HR self-service… Show more Recruited as a Key Employee, as part of the merger between Employee Communications Services in Natick, MA and Edify Corporation in Santa Clara, CA, which resulted in the formulation of this Massachusetts based start-up. Assumed responsibility for all Premised-based HR Self Service Professional Services in North America focused on Employee Relationship Management (ERM), Integrated Benefits and e-Commerce. • Directed the delivery and implementation of enterprise portals and HR self-service applications, through consulting teams located in Dallas, TX, Chicago, IL, Santa Clara, CA and Natick, MA. • Formulated strategies for revenue growth, P&L, Customer Satisfaction and User Adoption by building suitable resource mix and expanding service capabilities to match client requirements. • Developed and negotiated all professional service proposals/contracts. • Added new revenues through the execution of effective Account Management strategies. Show less



Edify

• Software Development
• 1 - 100 Employee

• Director, Consulting Services

  • Sep 1997 - Jun 1999

  Recruited to lead a 40+ person Professional Services division, providing Information Technology Self Service Consulting Services, in the areas of Employee Relationship Management (ERM), e-Commerce and Telephony. • Formulated strategies for business development, client relationship management, and project management that generated over $6,000,000 in solution services revenue per year • Partnered with Sales in business development and closing large-scale integration efforts… Show more Recruited to lead a 40+ person Professional Services division, providing Information Technology Self Service Consulting Services, in the areas of Employee Relationship Management (ERM), e-Commerce and Telephony. • Formulated strategies for business development, client relationship management, and project management that generated over $6,000,000 in solution services revenue per year • Partnered with Sales in business development and closing large-scale integration efforts • Negotiated all services pricing and contracts • Mentored sales partners in service packaging and product offerings Show less Recruited to lead a 40+ person Professional Services division, providing Information Technology Self Service Consulting Services, in the areas of Employee Relationship Management (ERM), e-Commerce and Telephony. • Formulated strategies for business development, client relationship management, and project management that generated over $6,000,000 in solution services revenue per year • Partnered with Sales in business development and closing large-scale integration efforts… Show more Recruited to lead a 40+ person Professional Services division, providing Information Technology Self Service Consulting Services, in the areas of Employee Relationship Management (ERM), e-Commerce and Telephony. • Formulated strategies for business development, client relationship management, and project management that generated over $6,000,000 in solution services revenue per year • Partnered with Sales in business development and closing large-scale integration efforts • Negotiated all services pricing and contracts • Mentored sales partners in service packaging and product offerings Show less



ibi | Information Builders

• United States
• Software Development
• 500 - 600 Employee

• Vice President, Consulting

  • Jul 1993 - Sep 1997

  Recruited by one of the company founders to direct the development of all Consulting and Education Professional Services within the Southwest area, in the delivery of data warehouse, business intelligence, ETL and enterprise reporting solutions. Later expanded these responsibilities by assuming management control for the West Coast. • Directed the development of consulting and education business, within a fifteen-state region, with branch offices in Dallas and Houston, TX, Denver, CO, San… Show more Recruited by one of the company founders to direct the development of all Consulting and Education Professional Services within the Southwest area, in the delivery of data warehouse, business intelligence, ETL and enterprise reporting solutions. Later expanded these responsibilities by assuming management control for the West Coast. • Directed the development of consulting and education business, within a fifteen-state region, with branch offices in Dallas and Houston, TX, Denver, CO, San Jose and Los Angeles, CA. • Developed and executed strategies for the sale and success of “solution-driven” projects for Business Intelligence and Enterprise Reporting • Partnered with Sales in business development, proposal development and engagement strategies. • Ensured ongoing client satisfaction and user adoption was maximized through continuous monitoring of all project activity and developing strong client relationships • Optimized operational processes for cost control with full P/L responsibility for regional financial goals • Managed all 3rd party relationships and their integration in core service offerings Show less Recruited by one of the company founders to direct the development of all Consulting and Education Professional Services within the Southwest area, in the delivery of data warehouse, business intelligence, ETL and enterprise reporting solutions. Later expanded these responsibilities by assuming management control for the West Coast. • Directed the development of consulting and education business, within a fifteen-state region, with branch offices in Dallas and Houston, TX, Denver, CO, San… Show more Recruited by one of the company founders to direct the development of all Consulting and Education Professional Services within the Southwest area, in the delivery of data warehouse, business intelligence, ETL and enterprise reporting solutions. Later expanded these responsibilities by assuming management control for the West Coast. • Directed the development of consulting and education business, within a fifteen-state region, with branch offices in Dallas and Houston, TX, Denver, CO, San Jose and Los Angeles, CA. • Developed and executed strategies for the sale and success of “solution-driven” projects for Business Intelligence and Enterprise Reporting • Partnered with Sales in business development, proposal development and engagement strategies. • Ensured ongoing client satisfaction and user adoption was maximized through continuous monitoring of all project activity and developing strong client relationships • Optimized operational processes for cost control with full P/L responsibility for regional financial goals • Managed all 3rd party relationships and their integration in core service offerings Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• District Manager

  • Mar 1988 - Jul 1993

  Account Support District Manager (6/92 – 7/93) • Directed a group of 20 Services Sales professionals in the marketing of nine (9) services businesses from hardware maintenance through desktop and consulting services. • Developed Service Marketing Strategies that resulted in the Western Account Support organization attaining 157% performance against its Services sales budget Senior Manager and District Technical Sales Support Manager 03/88 – 6/92 • Directed the sale and delivery… Show more Account Support District Manager (6/92 – 7/93) • Directed a group of 20 Services Sales professionals in the marketing of nine (9) services businesses from hardware maintenance through desktop and consulting services. • Developed Service Marketing Strategies that resulted in the Western Account Support organization attaining 157% performance against its Services sales budget Senior Manager and District Technical Sales Support Manager 03/88 – 6/92 • Directed the sale and delivery of all Federal consulting business in Northern California and the State of Washington. • Developed marketing/sales strategies that resulted in a major expansion of Dec’s consulting business within the Department of Energy (DOE) in Livermore CA. • Established new branch offices in Sacramento, CA and Redmond, WA in support of company’s Department of Defense (DOD) business. • Recipient of numerous corporate awards including two-time recipient of the Circle of Excellence Award (1990, 1991) and DEC 100 Sales Award (1991). Show less Account Support District Manager (6/92 – 7/93) • Directed a group of 20 Services Sales professionals in the marketing of nine (9) services businesses from hardware maintenance through desktop and consulting services. • Developed Service Marketing Strategies that resulted in the Western Account Support organization attaining 157% performance against its Services sales budget Senior Manager and District Technical Sales Support Manager 03/88 – 6/92 • Directed the sale and delivery… Show more Account Support District Manager (6/92 – 7/93) • Directed a group of 20 Services Sales professionals in the marketing of nine (9) services businesses from hardware maintenance through desktop and consulting services. • Developed Service Marketing Strategies that resulted in the Western Account Support organization attaining 157% performance against its Services sales budget Senior Manager and District Technical Sales Support Manager 03/88 – 6/92 • Directed the sale and delivery of all Federal consulting business in Northern California and the State of Washington. • Developed marketing/sales strategies that resulted in a major expansion of Dec’s consulting business within the Department of Energy (DOE) in Livermore CA. • Established new branch offices in Sacramento, CA and Redmond, WA in support of company’s Department of Defense (DOD) business. • Recipient of numerous corporate awards including two-time recipient of the Circle of Excellence Award (1990, 1991) and DEC 100 Sales Award (1991). Show less