Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• New Hire and Data Systems Trainer

  • Feb 2023 - Present

  Facilitated and managed new hire training all sales representatives Coordinated & hosted all training sessions for new hire training Implemented new LMS (Lessonly) for all of sales to reference for training materials Maintained and created training material and kept existing training updated on all platforms Generated and implemented training for CRM system - Salesforce Created training materials and usage guidance for new data analytics platform - Tableau &… Show more Facilitated and managed new hire training all sales representatives Coordinated & hosted all training sessions for new hire training Implemented new LMS (Lessonly) for all of sales to reference for training materials Maintained and created training material and kept existing training updated on all platforms Generated and implemented training for CRM system - Salesforce Created training materials and usage guidance for new data analytics platform - Tableau & Looker Communicated important updates to sales directors and leadership

• Sales Training Coordinator

  • May 2021 - Feb 2023

  Assisted in composing and distribute weekly email for customer facing teams Set up new hires with necessary access to platforms Managed Invitae store and marketing pieces, maintain appropriate supply and calculate usage Coordinated and planned follow up training sessions for recent new hires Assisted with planning and execution of Global Sales meeting for 2,000 + employees Researched important portal and enterprise solutions updates, record trainings for sales team Maintained… Show more Assisted in composing and distribute weekly email for customer facing teams Set up new hires with necessary access to platforms Managed Invitae store and marketing pieces, maintain appropriate supply and calculate usage Coordinated and planned follow up training sessions for recent new hires Assisted with planning and execution of Global Sales meeting for 2,000 + employees Researched important portal and enterprise solutions updates, record trainings for sales team Maintained commercial product launch sheet

• Client Service Representative

  • Jul 2019 - May 2021

  Triaged technical issues for inbound and outbound calls for providers and patients Nominated to work on additional projects: mobile phlebotomy updates, email template update, resolution team Ensured appropriate information received for orders to run successfully Worked efficiently within multiple programs to ensure accuracy on orders Educated health care providers on ordering processes to prevent future issues Trained new hires in SOP’s, monitored phone shift training Selected… Show more Triaged technical issues for inbound and outbound calls for providers and patients Nominated to work on additional projects: mobile phlebotomy updates, email template update, resolution team Ensured appropriate information received for orders to run successfully Worked efficiently within multiple programs to ensure accuracy on orders Educated health care providers on ordering processes to prevent future issues Trained new hires in SOP’s, monitored phone shift training Selected to be a Buddy for new hires, welcomed them to Invitae Fostered and maintain client relationships by ensuring concerns and questions are addressed quickly



GeneDx

• United States
• Biotechnology Research
• 700 & Above Employee

• Regional Sales Assistant

  • May 2016 - Jul 2019

  Assisted team of six sales representatives in calling, coordinating, and communicating with providers and patients Coordinated specimen collection for patients Streamlined workflows for providers and accounts to ensure efficiency Increased monthly sample amount for every rep assisted Communicated with providers and patients questions related to genetic testing Explained processes of testing to patients, genetic counselors, and doctors Trained and implemented SOP for regional… Show more Assisted team of six sales representatives in calling, coordinating, and communicating with providers and patients Coordinated specimen collection for patients Streamlined workflows for providers and accounts to ensure efficiency Increased monthly sample amount for every rep assisted Communicated with providers and patients questions related to genetic testing Explained processes of testing to patients, genetic counselors, and doctors Trained and implemented SOP for regional sales assistants Ran weekly utilization reports for various accounts Dispersed marketing updates to providers Show less Assisted team of six sales representatives in calling, coordinating, and communicating with providers and patients Coordinated specimen collection for patients Streamlined workflows for providers and accounts to ensure efficiency Increased monthly sample amount for every rep assisted Communicated with providers and patients questions related to genetic testing Explained processes of testing to patients, genetic counselors, and doctors Trained and implemented SOP for regional… Show more Assisted team of six sales representatives in calling, coordinating, and communicating with providers and patients Coordinated specimen collection for patients Streamlined workflows for providers and accounts to ensure efficiency Increased monthly sample amount for every rep assisted Communicated with providers and patients questions related to genetic testing Explained processes of testing to patients, genetic counselors, and doctors Trained and implemented SOP for regional sales assistants Ran weekly utilization reports for various accounts Dispersed marketing updates to providers Show less



National Institute for Fitness and Sport "NIFS"

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Health Fitness Specialist

  • Aug 2012 - Apr 2016

  Completed and assessed monthly report Managed risk assessment and emergency procedures protocols Coordinated and implemented on-site health education programs, and evaluated programs for effectiveness Trained and supervised NIFS coverage staff on exercise programming and personal training protocol Managed fitness center budget Developed and led group fitness classes for diverse audience focused on strength training, flexibility, and endurance Performed fitness assessments… Show more Completed and assessed monthly report Managed risk assessment and emergency procedures protocols Coordinated and implemented on-site health education programs, and evaluated programs for effectiveness Trained and supervised NIFS coverage staff on exercise programming and personal training protocol Managed fitness center budget Developed and led group fitness classes for diverse audience focused on strength training, flexibility, and endurance Performed fitness assessments on members; analyzed and communicate results with participants Created exercise programs for clients of all fitness levels Conducted goal oriented one-on-one personal training Developed shared print materials to be published for all NIFS sites Show less Completed and assessed monthly report Managed risk assessment and emergency procedures protocols Coordinated and implemented on-site health education programs, and evaluated programs for effectiveness Trained and supervised NIFS coverage staff on exercise programming and personal training protocol Managed fitness center budget Developed and led group fitness classes for diverse audience focused on strength training, flexibility, and endurance Performed fitness assessments… Show more Completed and assessed monthly report Managed risk assessment and emergency procedures protocols Coordinated and implemented on-site health education programs, and evaluated programs for effectiveness Trained and supervised NIFS coverage staff on exercise programming and personal training protocol Managed fitness center budget Developed and led group fitness classes for diverse audience focused on strength training, flexibility, and endurance Performed fitness assessments on members; analyzed and communicate results with participants Created exercise programs for clients of all fitness levels Conducted goal oriented one-on-one personal training Developed shared print materials to be published for all NIFS sites Show less