Geraldine Galinet
Specialist - Project Manager at Verizon Enterprise Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
John Cox/Owner of Junkalanche Junk Removal LLC
I have had the pleasure of working with Gerry as her Verizon client from FCA for 20+ years. Gerry has a number of strengths I would like to share, Telecom (Verizon) cloud manipulation, network reporting, VOIP, ECR platforms, RCA, UAT, IVR change requests, Disaster Recovery procedures and project management. She is the best in the industry!
Frank Bowdon
I worked for many years with Gerry at MCI and BTNA. In all that time, I found her to be a reliable, intelligent and willing team member. Her attitude was exemplary and it was a pleasure to interact with her on a daily basis. I found that customers also reacted to this positivity and, as a result, less issues were escalated. I would also characterize her as pro-active. There is a sixth sense that comes with working closely with customers and projects for this amount of time and Gerry has that. I highly recommend Gerry.
John Cox/Owner of Junkalanche Junk Removal LLC
I have had the pleasure of working with Gerry as her Verizon client from FCA for 20+ years. Gerry has a number of strengths I would like to share, Telecom (Verizon) cloud manipulation, network reporting, VOIP, ECR platforms, RCA, UAT, IVR change requests, Disaster Recovery procedures and project management. She is the best in the industry!
Frank Bowdon
I worked for many years with Gerry at MCI and BTNA. In all that time, I found her to be a reliable, intelligent and willing team member. Her attitude was exemplary and it was a pleasure to interact with her on a daily basis. I found that customers also reacted to this positivity and, as a result, less issues were escalated. I would also characterize her as pro-active. There is a sixth sense that comes with working closely with customers and projects for this amount of time and Gerry has that. I highly recommend Gerry.
John Cox/Owner of Junkalanche Junk Removal LLC
I have had the pleasure of working with Gerry as her Verizon client from FCA for 20+ years. Gerry has a number of strengths I would like to share, Telecom (Verizon) cloud manipulation, network reporting, VOIP, ECR platforms, RCA, UAT, IVR change requests, Disaster Recovery procedures and project management. She is the best in the industry!
Frank Bowdon
I worked for many years with Gerry at MCI and BTNA. In all that time, I found her to be a reliable, intelligent and willing team member. Her attitude was exemplary and it was a pleasure to interact with her on a daily basis. I found that customers also reacted to this positivity and, as a result, less issues were escalated. I would also characterize her as pro-active. There is a sixth sense that comes with working closely with customers and projects for this amount of time and Gerry has that. I highly recommend Gerry.
John Cox/Owner of Junkalanche Junk Removal LLC
I have had the pleasure of working with Gerry as her Verizon client from FCA for 20+ years. Gerry has a number of strengths I would like to share, Telecom (Verizon) cloud manipulation, network reporting, VOIP, ECR platforms, RCA, UAT, IVR change requests, Disaster Recovery procedures and project management. She is the best in the industry!
Frank Bowdon
I worked for many years with Gerry at MCI and BTNA. In all that time, I found her to be a reliable, intelligent and willing team member. Her attitude was exemplary and it was a pleasure to interact with her on a daily basis. I found that customers also reacted to this positivity and, as a result, less issues were escalated. I would also characterize her as pro-active. There is a sixth sense that comes with working closely with customers and projects for this amount of time and Gerry has that. I highly recommend Gerry.
Credentials
-
ITIL Intermediate - Release, Control and Validation
AXELOS Global Best PracticeMar, 2015- Oct, 2024 -
ITIL Intermediate - Service Offerings and Agreements
Loyalist Certification ServicesJul, 2013- Oct, 2024 -
ITIL V.3 FOUNDATION
AXELOS Global Best PracticeOct, 2010- Oct, 2024 -
Project Management Professional
Project Management InstituteMar, 2012- Oct, 2024
Experience
-
Verizon Enterprise Services
-
United States
-
Computer and Network Security
-
1 - 100 Employee
-
Specialist - Project Manager
-
Aug 2021 - Present
-
-
-
Verizon Business
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Lead Specialist - Project Manager
-
Sep 1990 - Jun 2018
As a a Certified PMP professional served as Lead Project Management Specialist managed and oversaw Verizon activities for assigned customer accounts (JetBlue, Bank of America and Fiat) and project assigments. Managing delivery commitments and resources to ensure customer satisfaction and contractual commitments are met. * Responsible for all aspects of the development & implementation of more than one large project and provides a single point of contact for those projects - original concept thru final implementation. * Responsible for delivery of services within statement of work or contractual commitment. * Accountable for ensuring the overall client solution is supportable within the Verizon framework of services and service level agreements. * Coordination and hosting of meetings with customer, vendors and account team. * Engagement and management of internal/external resources required to complete tasks associated with fulfillment requests. * Responsible for review, triage, acceptance, tracking, and submission of customer requests. Owner from conception through validation and internal approval. * Coordination of activities related to the installation of all services to the customer. Tracks request milestones from Order Management acceptance to close to bill. * Document required site preparation requirements and work with Verizon's global engineering to communicate requirements to customer. * Communicate status of implementation/project phases and track necessary Verizon deliverables. * Accountable for the Service Relationship and the overall clients’ satisfaction with Verizon * Maintain a working knowledge of the clients’ operations, and have the ability to work through business challenges by collaborating and leading project teams. Show less
-
-
Community
