Experience

GLASSLINE LIMITED

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Director

  • Jun 2022 - Present



Dorset Glass

• Sales Manager

  • Jun 2022 - Present



Ted Travel Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Sales Director and Founder

  • Oct 2021 - Present

  Corporate, strategy and team building expeditions for a small and medium size companies. Corporate, strategy and team building expeditions for a small and medium size companies.



Glassline Ltd

• Non-Executive Director and Management Consultant

  • Apr 2021 - Jun 2022



GLASSLINE LIMITED

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Director

  • Feb 2015 - Apr 2021

  Glassline are a leading glass (sealed unit) manufacturer, providing top quality products to BSEN1279 standards, targeting London and the South East. They offer a range of products including argon gas filled units and Low 'E' (Emissivity) glass to meet 'U' Value requirements. Recruited to turn the firms business development and aligned service levels round, swiftly transforming the businesses performance. Previous knowledge of the business enabled the end to end optimisation of customer and production systems, enhancing customer service whilst driving down cost and delivery times. ➢Determining company's strategic objectives and policies with the management team➢Enhancing systems and directly monitoring progress towards agreed objectives and policies➢Mentoring, leading and developing the senior management team ➢Directing all operations and developing new process to maximise productivity, quality and safety➢Leading the introduction of continuous improvements along with product & service optimisation ➢Conducting a route & branch review of financial data, controlling budgets to maximise company's profitability ➢Working closely with key clients and projects, developing and maintaining stronger customer relationships

• General Manager

  • Feb 2014 - Apr 2021

  Returned to Glassline, with the remit to bring the type of growth delivered at Clearview, along with up-skilling the teams to work with right first time systems. Initiated end to end measurement of the commercial processes employed, to help highlight opportunities for service enhancement. ➢ Leading and directing the senior management team to achieve goals, directions and priorities set for the company (Turned and previous years loss around, going onto return over half a million pounds in profit)➢Setting short and long term goals, policies and strategies for the company to drive sales and profitability➢Managing the allocation of resources more effectively, to achieve long term goals & the targeted ROI➢Building the company's brand & image, collaborating closely with customers, suppliers and employees➢Using enhanced MI, meeting and reporting to the Managing Director on a weekly basis to agree strategy➢Transformed quality metrics employing a customer centric work culture that empowered team members



DORSET GLASS COMPANY LIMITED(THE)

• United Kingdom
• Construction

• Management and Sales Consultant for Glass Supplies

  • Aug 2019 - Mar 2021

  Glass Supplies is a division of Dorset Glass Group, one of the largest glass merchants in south England, supplying Insulated Sealed Units to a local Customers. My role is to optimise and improve efficiency of the Company across the board, with main emphasis on operational effectiveness, mentoring current Management, as well as driving new sales into the business. Glass Supplies is a division of Dorset Glass Group, one of the largest glass merchants in south England, supplying Insulated Sealed Units to a local Customers. My role is to optimise and improve efficiency of the Company across the board, with main emphasis on operational effectiveness, mentoring current Management, as well as driving new sales into the business.



Clear View

• 1 - 100 Employee

• General Manager

  • Apr 2011 - Feb 2014

  Clear View Ltd is a well established, family owned glazed unit supplier and manufacturer targeting the South East of England. As a specialist supplier, units now comply with the BSEN1279 standard and with CE regulations. ➢ Planning, organising and supervising a new, more efficient company work flow➢ Negotiating business contracts and assisting in strengthening and widening the existing account base ➢ Dealing with customer queries, answering detailed technical questions & resolving problems proactively ➢ Optimising glass bulk orders and negotiating prices with the core glass and other suppliers targeted➢ Benchmarking, preparing and updating customers price lists to ensure the sales strategy is achieved ➢ Compiling monthly reports and management data to identify both potential opportunities and problems➢ Meeting with the Managing Director on a weekly basis to update on work progress and mitigate any concerns

• Customer Advisor (B2B & B2C)

  • Jul 2010 - Apr 2011

  ➢ advising customers on suitable products ➢ ast completion of quotations on a daily basis ➢ dealing with customer problems and complaints ➢ maintaining stock of sales literature



Glassline Ltd

• Customer Product Advisor (B2B & B2C)

  • Oct 2008 - Jul 2010

  Promoted to Customer Product Advisor, having increased repeat and referral sales in the previous role. ➢Advising existing and new customers on suitable product solutions, successfully up-selling where possible ➢Ensuring the swift completion of quotations to meet client needs, staying late to complete on schedule agreed➢Dealing with customer problems and complaints same day, and maintaining stock of promotional literature

• Sales Executive

  • Aug 2008 - Oct 2008

  ➢Processing sales enquiries from initial point of contact to payment & the specified follow up customer care calls➢Dealing with customer inquiry's, taking and processing orders over the phone➢Auditing and inputting the required data onto the company (CRM) database

• Office Administrator

  • Jul 2008 - Aug 2008

  ➢ Filing and all general office duties ➢ Updating an maintaining spreadsheets ➢ Faxing and emailing customer order confirmations

• Production Assistant (Glass Unit Fabrication)

  • Jun 2007 - Jul 2008

  ➢ working on production floor of double glazing units



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Cashier

  • Jun 2006 - Oct 2006

  ➢ Handling cash transactions ➢ Oversee all daily operations ➢ Handling cash transactions ➢ Oversee all daily operations