Experience

Applied Healthcare Solutions Inc.
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Administrative Assistant

  • Aug 2022 - Present


Mullaney Tire & Car Care Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• SERVICE WRITER/ ADVISOR

  • May 2022 - Jun 2022

  Provide excellent customer service to customers by preparing repair order for their service requests, transact and order necessary parts with various suppliers. Answering phone and system queries, plotting repairs in the system and to technicians. Creates estimates of the repair for approval of customer, Balancing cash and receipts transactions every end of shift. Provide excellent customer service to customers by preparing repair order for their service requests, transact and order necessary parts with various suppliers. Answering phone and system queries, plotting repairs in the system and to technicians. Creates estimates of the repair for approval of customer, Balancing cash and receipts transactions every end of shift.



Hyundai Motor Group

• South Korea
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Service Team Manager

  • May 2021 - Feb 2022

  • Plan, create and implement strategies to increase profit and lessens expenses and customer concerns.• Keeps track of the weekly, month, quarterly and annual sales performance of the department. • Monitor daily service operating costs, budgets and resources• Review and prepare annual business financial statement activity for the past 5 years. • Evaluate employee performance and identify hiring and training needs• Suggest service training programs and techniques• Coach and support new and existing service department personnel.• Communicate with suppliers and evaluate customer needs. • Process and execute orders for service supplies. • Analyze consumer behavior and adjust product positioning• Handle complaints from customers• Research emerging products and services and use information to update the operations of after-sales department.• Create reports analyze and interpret data, like revenues, expenses and competition. • Make sure all employees adhere to company’s policies and guidelines• Creating strategic plans and programs that would be of benefit to the company based on the data gathered and data analysis. • Conduct regular audits to ensure the personnel functional and presentable and follow standard processes of receiving. Show less

• Senior Service Admin

  • May 2016 - Apr 2021

  • Studying the Dealer’s Current condition in terms of Performance and Service Process flow• Analyzing income and cost of service department.• Reviewing, processing and monitoring of insurance claim of service customers. • Creating and processing of contactor’s claim payment.• Assist in planning, creating and implementing strategies to increase profit and lessens expenses and customer concerns.• Keeps track of the weekly, month, quarterly and annual sales performance of the department. • Monitor daily service operating costs, budgets and resources• Review and prepare annual business financial statement activity for the past 5 years. Show less

• Service Admin Staff/Hyundai After-Sales Program Admin/Dealer Enhancement Program Coordinator

  • Aug 2015 - May 2016

  • Developing countermeasures on the gathered findings and results• Implement and monitoring of approved action plans• Standardize effective countermeasures (Creation of Standard Operating Procedure)• Responsible to the Dealership on the attainment of the highest overall passing score for the Service Department and the compliance of service commitment and programs to address Key Improvements Areas, thru coordinated efforts by service department to ensure targets, standards and commitments to HARI are adequately accomplished within prescribed timelines• Responsible for providing administrative and clerical services in order to ensure effective and efficient service administration operations. Show less