James Chadwick PMP, PSM I
Project Manager at Agility Communications Group- Claim this Profile
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Bio
Liz Moore
I worked with James Chadwick for at least 8 years when he was employed with ManageWatch. Our church has used ManageWatch since before I came on board in 2007. James was always very professional and very helpful. He was not your typical IT person. And by that, I mean that you sometimes get IT people who show their frustration because you may not know what "they think" you should know. James was never like that. He transitioned through many roles over the years but he was always one of my go to guys when I needed help. I would highly recommend James not only for his work ethic, but more importantly for his character. He would be an asset to any company in my opinion.
Trevor Houston
I had the pleasure of meeting with James Chadwick recently and would highly recommend him as someone who is highly motivated, experienced and an all-around great guy to know. Very professional and would be an asset to any team.
Liz Moore
I worked with James Chadwick for at least 8 years when he was employed with ManageWatch. Our church has used ManageWatch since before I came on board in 2007. James was always very professional and very helpful. He was not your typical IT person. And by that, I mean that you sometimes get IT people who show their frustration because you may not know what "they think" you should know. James was never like that. He transitioned through many roles over the years but he was always one of my go to guys when I needed help. I would highly recommend James not only for his work ethic, but more importantly for his character. He would be an asset to any company in my opinion.
Trevor Houston
I had the pleasure of meeting with James Chadwick recently and would highly recommend him as someone who is highly motivated, experienced and an all-around great guy to know. Very professional and would be an asset to any team.
Liz Moore
I worked with James Chadwick for at least 8 years when he was employed with ManageWatch. Our church has used ManageWatch since before I came on board in 2007. James was always very professional and very helpful. He was not your typical IT person. And by that, I mean that you sometimes get IT people who show their frustration because you may not know what "they think" you should know. James was never like that. He transitioned through many roles over the years but he was always one of my go to guys when I needed help. I would highly recommend James not only for his work ethic, but more importantly for his character. He would be an asset to any company in my opinion.
Trevor Houston
I had the pleasure of meeting with James Chadwick recently and would highly recommend him as someone who is highly motivated, experienced and an all-around great guy to know. Very professional and would be an asset to any team.
Liz Moore
I worked with James Chadwick for at least 8 years when he was employed with ManageWatch. Our church has used ManageWatch since before I came on board in 2007. James was always very professional and very helpful. He was not your typical IT person. And by that, I mean that you sometimes get IT people who show their frustration because you may not know what "they think" you should know. James was never like that. He transitioned through many roles over the years but he was always one of my go to guys when I needed help. I would highly recommend James not only for his work ethic, but more importantly for his character. He would be an asset to any company in my opinion.
Trevor Houston
I had the pleasure of meeting with James Chadwick recently and would highly recommend him as someone who is highly motivated, experienced and an all-around great guy to know. Very professional and would be an asset to any team.
Credentials
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Project+
CompTIADec, 2018- Nov, 2024 -
ITIL Foundation, ITSM (IT Service Management)
EXIN your ICT competence partnerOct, 2018- Nov, 2024 -
COBIT 5
APMG International -
Lean Six Sigma Green Belt, LSSGB
IASSC International Association for Six Sigma Green Belts -
Microsoft Certified Professional
Microsoft -
Microsoft Certified Technology Specialist
Microsoft -
Professional Scrum Master I, PSM I (Agile)
Scrum.org -
Project Management Professional (PMP)
Project Management Institute
Experience
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Agility Communications Group
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United States
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Telecommunications
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1 - 100 Employee
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Project Manager
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Sep 2018 - Present
Planned, executed and monitored projects for Avaya IP Office cloud and on premise systems, Avaya Aura Communication Manager upgrades, and other 3rd party integrations through the project lifecycle. Coordinated between departments to ensure they were aligned with the deliverables and schedule for project completion. Engaged stakeholders on project status updates, setting expectations, and identifying and resolving issues. • Evaluated, selected and deployed project management tool to more effectively plan, execute and monitor projects for the organization. • Maintained customer Satisfaction scores of 9 to 10 for 100% of projects completed. • Redesigned and updated processes to improve the success of installations and enhance customer experience.
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Senior Account Manager - Project Manager
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Apr 2014 - Jan 2018
Developed trusted advisor relationships with customers to define IT strategy, architecture and design to align with business initiatives. Negotiated and managed contracts with key vendors, partners and customers to ensure service levels. Engaged stakeholders both internal and external on project status updates, setting expectations, change control, and analyzing risk.• Initiated, planned and executed cloud transformation project reducing the physical footprint 85% and increasing uptime to 99.99%• Planned and executed IT projects to ensure adherence to cost, quality, and schedule for 20% annual revenue.• Audited and on boarded 22 customers in complex hosting configuration in 60 days to realize a 20% increase in contract revenue.• Designed and implemented communications project to expedite delivery notifications across three business segments.• Conducted ongoing quarterly business reviews in order to assess customer’s technology health, disaster recovery strategy, and eliminate risk. Made recommendations for creative cloud-based projects gaining 25% in customer cloud transitions.
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Network Operations Manager - Project Manager
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Apr 2010 - Apr 2014
Provided strategic direction and leadership for IT Operations to set priorities, coordinate resources, and transform IT infrastructure. Directed installation, upgrade and administration of all remote IT systems, to include applications, servers, storage, databases, workstations and mobile devices. Provided team development through recruiting, mentoring, performance evaluation and personal improvement plans.• Coordinated concurrent IT projects to ensure budget, schedule and quality were met within the scope for 30% of annual revenue.• Restructured technical support workflow reducing customer escalations by 50%.• Consolidated monitoring and management systems recognizing a 40% reduction in tools cost.• Trained and developed global technology teams to provide 24/7 mission-critical support and meet service level agreements (SLAs.)
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Engineer / Tools Specialist
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Oct 2007 - Apr 2010
Audited, selected, and integrated platform solutions to optimize technology delivery. Provided Level I and Level II troubleshooting, installation, and testing of hardware and software. Created and updated process documentation, configurations, and knowledge base articles. Administered enterprise remote monitoring and reporting tools to optimize automation, schedule proactive maintenance, and define alert escalation profiles.• Reconfigured enterprise monitoring and management platforms to reduce alert escalation by 50%.• Systems Administration: Microsoft operating systems, Active Directory, Group Policy, Exchange, WAN technologies, virtual server technologies, and DHCP/DNS to provide a quality end user experience.• Utilized analytics to identify trends in services tickets, drive allocation, anti-virus, disaster recovery, and patch management to proactively identify and resolve problems.
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Education
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2008 - 2012
The University of Texas at Arlington
Bachelor of Business Administration - BBA, Information Systems
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