Experience

Residence Inn

• Hospitality
• 700 & Above Employee

• Front Office

  • 2019 - Present



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • Oct 2017 - Present



Downtown Anchorage Marriott

• Front Office Supervisor

  • May 2016 - Oct 2017



International Cruise and Excursions

• Cruise Sales Specialist

  • Dec 2014 - May 2016

  Answered inbound calls and responded to client emails. Provided a variety of travel options to clients. Routinely found money-saving deals and cruise packages. Dealt with last-minute changes and other scheduling issues. Facilitated the resolution of customer service issues. Answered inbound calls and responded to client emails. Provided a variety of travel options to clients. Routinely found money-saving deals and cruise packages. Dealt with last-minute changes and other scheduling issues. Facilitated the resolution of customer service issues.



Quality Inn and Suites

• Accounts Payable/Front Desk

  • Dec 2013 - Dec 2014

  Reviewed and posted invoices and prepared disbursements and processed checks for the hotel. Assisted hotel with accounts payable and vendor issues. Welcome and register guests and offer them services and room rates. Handle guest check in and checkouts professionally. Verified that all updated reports had been run. Reviewed and posted invoices and prepared disbursements and processed checks for the hotel. Assisted hotel with accounts payable and vendor issues. Welcome and register guests and offer them services and room rates. Handle guest check in and checkouts professionally. Verified that all updated reports had been run.



Day’s Hotel

• Engineering Technician

  • Jul 2013 - Dec 2013

  Assisted guest and answered all queries. Maintained all records of the work orders and repairs done. Performed all preventative maintenance for the facility. Assisted guest and answered all queries. Maintained all records of the work orders and repairs done. Performed all preventative maintenance for the facility.



Camelback Sahara Hotel

• Assistant General Manager/ Head Housekeeper

  • Nov 2012 - Jul 2013

  Assisted General Manager to ensure high quality guest service provision. Schedule employees to ensure all stations are manned appropriately. Supervise hotel staff to ensure the provision of excellent customer services. Manage conflicts and resolve issues.Oversee daily accounting procedures Assisted General Manager to ensure high quality guest service provision. Schedule employees to ensure all stations are manned appropriately. Supervise hotel staff to ensure the provision of excellent customer services. Manage conflicts and resolve issues.Oversee daily accounting procedures



Pima Inn and Suites

• Night Audit Manager

  • Feb 2010 - Nov 2012

  Awarded Employee of the month following excellent service. Balanced and audited for accuracy in accounts. Completed and transmitted daily management and accounting reports.Resolved accounting discrepancies. Supervised hotel staff to ensure the provision of excellent customer service. Managed conflicts and resolved guest issues. Awarded Employee of the month following excellent service. Balanced and audited for accuracy in accounts. Completed and transmitted daily management and accounting reports.Resolved accounting discrepancies. Supervised hotel staff to ensure the provision of excellent customer service. Managed conflicts and resolved guest issues.