Experience

Anam Cara Parental and Sibling Bereavement Support

• Ireland
• Non-profit Organization Management
• 1 - 100 Employee

• Support Services Manager

  • Jan 2022 - Present

• CEO

  • Jun 2010 - Sep 2022

  Strategic planning, implementing quality systems to ensure consistency across the organisation, risk management, marketing and public relations, compliance with corporate governance, human resources, management of volunteer and professional teams at 9 centres, implement of training & supervisory programmes, drafting and review of policies and protocols, development of operational procedures for key functions, fiscal planning, implementing effective communication systems, recruitment and setting up specific task teams, cooperation with strategic partnerships, scheduling and event management.Key Achievements:• Established robust and sustainable national organisation• Working with key stakeholders has consistently achieved key strategic goals s• Built solid partnerships to ensure the best use of resources and funding• Addressed the shortfall in support and information for service users• Instigated the set-up of an European Bereavement Network (FBNE) Show less



Vard Retail Development

• Ireland

• Principle Consultant

  • 1998 - 2010

  Specialising in designing and implementing tailored training programmes for management teams and staff working in the front line in their business, including retail and hospitality sectors. Marketing and PR, designing & developing training programmes for a diverse range of clients, advising and mentoring management teams to develop and grow their business, facilitated management and staff development programmes including Train the Trainer, Completed EFQM audits and assessments evaluating businesses performance, delivered appraisal training and conflict management training programmes. Key Achievements: • Successful Training and Consultancy business with a number of high profile clients • Working with senior management teams to achieve their European Foundation for Quality Management accreditation • Conducting EFQM audits on behalf of Failte Ireland • Worked as an external consultant with IMI, Irish Times Training, PDL Show less



The Body Shop

• Ireland

• Management

  • Aug 1995 - Dec 1997

  Staff training & development, recruitment, staff management, CRM, employee appraisals, stock control, ordering, budget management, merchandising, introducing EPOS to stores, staff motivation, administration, setting standards, product promotions, Human Resources, development and delivery of training programmes for management and staff throughout Ireland. • Consistently exceeded targets, through effective management practices • Developed Trainee Management programmes • Part of the team to introduce the CSR programme • Coaching and mentoring of new Management teams • Designed, developed and implemented training and development programmes for management and staff at all Body Shop stores Show less



Esprit

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Area Manager

  • Aug 1992 - Jul 1995

  Leading and motivating teams, customer relationship management, developing and implementing management & staff training programmes throughout the London area, agreeing budgets and Forecasts with management teams, stock control, merchandising, PR/Marketing, recruitment, staff Retention, management appraisals, HR, administration, store audits. • Achieved store targets through proactive approach to sales and marketing • Promoted from Store Manager to Area Manager within 9 month period of joining company • Responsible for 7 Stores in London Area – Built effective motivated teams • Designed and developed an internal training programme for management & staff - Programme delivered to all Esprit stand-alone and concession units. Show less