Experience

Endeavor Colombia

• Colombia
• Business Consulting and Services
• 1 - 100 Employee

• Mentor Endeavor

  • May 2021 - Present

  Mentoring startups on their way to growth. Business strategy, cultural issues, UX, marketing, and internationalization. Mentoring startups on their way to growth. Business strategy, cultural issues, UX, marketing, and internationalization.



Anuvu

• United States
• Telecommunications
• 500 - 600 Employee

• Head of Global Technology Services

  • Mar 2019 - Present

  Responsible for the Corporate IT organization: Enterprise Applications, Networking, Financial Solutions, Analytics, Data Solutions, Infrastructure, and IT Services. Responsible for the Corporate IT organization: Enterprise Applications, Networking, Financial Solutions, Analytics, Data Solutions, Infrastructure, and IT Services.



Global Eagle

• United States
• Airlines and Aviation
• 100 - 200 Employee

• Director of Engineering, Operations Solutions

  • Aug 2015 - Present

  masFlight has been acquired by Global Eagle Entertainment Inc. (Nasdaq:ENT) ("GEE"). GEE is a worldwide provider of aircraft connectivity systems, operations solutions and media content to the travel industry, masFlight will be the foundation of GEE’s new Operations Solutions platform. GEE is a leader in In-Flight Entertainment, Content, Connectivity and Digital solutions. The GEE Operations Solutions platform harnesses aircraft avionics data, transmits from air to ground using in-flight connectivity systems in real time and provides comprehensive operating data that helps airlines improve operational efficiency, operating costs, and passenger experience. Show less

• Managing Director, CoE Intelligence, Analytics and Data Platform, Product Development

  • Mar 2018 - Present

  Managing an integrated Center of Excellence which consolidates multiple Analytics and BI teams, as well as centralizes R&D activities for our platform products, including, but not limited to aviation and maritime.

• Managing Director of Technology, Operations Solutions

  • Aug 2016 - Present

  Leading technology to support the cloud platform for masFlight, including Business Intelligence, Big Data & Analytics solutions for the Aviation Industry.



masFlight

• Washington D.C. Metro Area

• CTO and co-founder

  • Oct 2010 - Jul 2015

  Co-founded a disruptive service for airlines operations. Cloud-based warehousing and query tools for external data sources. We collect, link and publish data with powerful analysis tools via the web (browser and web services) and mobile devices. Co-founded a disruptive service for airlines operations. Cloud-based warehousing and query tools for external data sources. We collect, link and publish data with powerful analysis tools via the web (browser and web services) and mobile devices.



Mqpons Inc.

• United States
• Wireless Services

• Director of Product Development and Co-Founder

  • Mar 2010 - Jun 2012

  Lead product strategy, solution design and related marketing aspects of MQPONS growing services portfolio. Lead the strategic planning and innovation of all product services, coordinated with Software Development team with respect to the company's Mobile Coupons solutions, Mobile Marketing and Mobile Advertising. Lead product strategy, solution design and related marketing aspects of MQPONS growing services portfolio. Lead the strategic planning and innovation of all product services, coordinated with Software Development team with respect to the company's Mobile Coupons solutions, Mobile Marketing and Mobile Advertising.



Sybase 365 (an SAP Company)

• Reston, VA

• Head of Messaging Platform Infrastructure and Sr. Manager of Production Operations

  • Aug 2005 - Oct 2010

  Responsible for Sybase 365’s SMS and MMS Infrastructure: including capacity planning, major updates, design review, application upgrades, middleware and platform stability, availability and performance. • Successfully stabilized and kept in optimal performance the largest text and picture messages platform in US, without any major incidents for 2 years, meeting and exceeding 99.999% uptime SLA requirements. • Responsible of analyzing the current application and systems capacity and determine how it is meeting current and future customer needs. • Managed the implementation of more than 60 technology projects, involving application, systems and network components. • Designed a proprietary forecasting model to estimate and track SMS and MMS messaging growth in the US market. • Responsible to present traffic forecast, capacity planning projects, major platform improvements initiatives and quarterly operation results to the major wireless carriers in the US (Verizon, AT&T, T-Mobile, Cricket, among others). • Responsible for the SwiftMQ (JMS) and IBM Websphere MQ Series middleware performance, part of the queuing layer for worldwide SMS Exchange platform. • Created a change culture and Implemented effective change management policies using ITIL methodology, to ensure maximum up time during ANY system or software change, test, upgrade, repair or customer maintenances. • Managed projects through cross-functional teams, interface with other departments and devise effective reporting tools. • Managed a NOC and Single User Issues (SUI) team, responsible for level 2 escalations and ticket management using SalesForce.com and Remedy (Magic) Incident Management. • Member of the Change Review Board (CAB) keeper of the ITIL methodology. • Redesigned procedures and motivated support team members resulting in a 300% efficiency and a dramatic MTTR reduction. Show less



Mobile 365

• Implementation Engineer

  • 2004 - 2005

  • Provided pre-sales support to the LATAM sales team for wireless messaging (SMS and MMS) projects with Latin America carriers in Mexico, Colombia, Central America, Peru, Brazil, Argentina, Chile, Venezuela and Ecuador. • Implemented the first MMS Interoperability capabilities between US carriers, including Verizon, Cingular, T-Mobile, Sprint, Nextel and US Cellular, among others (Owned the MM4 platform for more than 1 year) • Provided technical support to current customers. • Provided pre-sales support to the LATAM sales team for wireless messaging (SMS and MMS) projects with Latin America carriers in Mexico, Colombia, Central America, Peru, Brazil, Argentina, Chile, Venezuela and Ecuador. • Implemented the first MMS Interoperability capabilities between US carriers, including Verizon, Cingular, T-Mobile, Sprint, Nextel and US Cellular, among others (Owned the MM4 platform for more than 1 year) • Provided technical support to current customers.



Pepco Energy Services

• United States
• Oil and Gas
• 1 - 100 Employee

• Network Engineer

  • Jul 2002 - Jun 2004

  Network Administrator - Symantec AV Enterprise Server Administration - HP Insight Manager - Shavlik HFNetChk Pro Network Administrator - Symantec AV Enterprise Server Administration - HP Insight Manager - Shavlik HFNetChk Pro



McAfee

• United States
• Computer and Network Security
• 700 & Above Employee

• Sr. QA Engineer

  • Apr 2001 - Jun 2002

  Member of the AVERT Team (Anti-Virus Emergency Response Team), Helped to improve McAfee ePO (ePolicy Orchestrator), Member of the PGP Team. Member of the AVERT Team (Anti-Virus Emergency Response Team), Helped to improve McAfee ePO (ePolicy Orchestrator), Member of the PGP Team.



Indesoft Ltda

• Founder and CEO

  • Nov 1999 - Mar 2000

  Software Developent . Creator of Accounting, Payroll, POS and Business Administration applications. Software Developent . Creator of Accounting, Payroll, POS and Business Administration applications.