Experience

ATPCO

• United States
• Airlines and Aviation
• 400 - 500 Employee

• Principal Business Analyst

  • May 2022 - Present

• Sr. Business Analyst

  • Apr 2013 - Present

  Dulles, VA



Resolvit

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Sr. Requirements Analyst at the College Board

  • Oct 2012 - Jan 2013

  Reston, VA Use cases, activity flow diagrams, prototyping.



Neustar, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Jun 2008 - Nov 2012

  Sterling, VA - Product development and management Managed a cross-functional team of engineering, QA, and operational resources in the design, development, and implementation of a web-based directory listing solution from the point of conception to production. Researched, identified, and secured reliable data sources; established relationships with suppliers. Devised manual procedures for procuring diverse data elements from multiple sources and collating it for loading into the database, and then… Show more - Product development and management Managed a cross-functional team of engineering, QA, and operational resources in the design, development, and implementation of a web-based directory listing solution from the point of conception to production. Researched, identified, and secured reliable data sources; established relationships with suppliers. Devised manual procedures for procuring diverse data elements from multiple sources and collating it for loading into the database, and then directed the transition to automated methods, including script-driven jobs and interfaces with other systems. Developed test cases and conducted testing, packaged and scheduled releases, and communicated with customers. - Requirements management Elicited requirements using interviews, document analysis, business process descriptions, use cases, scenarios, task and work flow analysis. Distilled information from multiple sources into clear, discrete requirement statements. Contributed to design and implementation processes by providing analysis and recommendations to optimize usability. Validated development designs, test plans and test cases to ensure traceability. Managed changes to requirements; documented and tracked the resolution of open issues. - Release management Developed process for identifying and recording the details of upcoming releases and communicating the information to a diverse group of stakeholders. Worked with team members to determine risk factors and establish mitigation plans. Tracked the status of pre-release activities associated with trading partner connectivity, reference data procurement and preparation, billing and report setup, domain and user creation, inflight order handling, and other details. Established success indicators, documented and monitored unintended consequences, coordinated and reported on the release’s “lessons learned.”

• Sr. Business Requirements Analyst

  • Nov 2007 - May 2008

  Sterling, VA - Designed and wrote functional business requirement specifications for the implementation of PeopleSoft HR and PeopleSoft Financials. - Facilitated workshops with user group in the UK to identify their current system's functionalities, including data capture and edits, reporting, security, and integration with other applications.

• Sr. Technical Writer

  • Mar 2005 - Nov 2007

  Sterling, VA - Designed, created, and delivered print and online information products (user guides, API guides, online help, process flows and diagrams, release notes, glossaries, etc.) for the Ordering Solutions, Common Short Codes, Port Power Search, and SIP-IX product lines. Content ranged from finely tuned, task-based procedures to reference narratives. - Managed all phases of documentation development and delivery. - Proposed and facilitated corporate approval for the purchase of… Show more - Designed, created, and delivered print and online information products (user guides, API guides, online help, process flows and diagrams, release notes, glossaries, etc.) for the Ordering Solutions, Common Short Codes, Port Power Search, and SIP-IX product lines. Content ranged from finely tuned, task-based procedures to reference narratives. - Managed all phases of documentation development and delivery. - Proposed and facilitated corporate approval for the purchase of Author-it, an object-oriented, single-source document development and management system. Spearheaded the conversion of assets from Microsoft Word to Author-it; mentored team members; designed, created and maintained styles, templates, publishing profiles, and variables. The benefits of this investment included: a reduction in headcount from seven to two resources, while introducing two additional product lines and higher levels of document complexity, such as audience-specific user guides and multiple publishing outputs from a single source.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Sr. Technical Writer at Ericsson NetQual

  • Jan 2001 - Mar 2005

  Reston, VA - Designed, composed, and maintained user guides, online help, training guides, and FAQs for software products used by wireless operators to optimize the performance of their networks. - Drafted design documents and diagrams, in consultation with the development staff. - Conducted usability and quality testing.



Chase Manhattan Mortgage Corporation

• Technical Writer

  • Apr 1992 - Sep 2000

  Tampa, FL



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Compliance Analyst

  • Jan 1987 - Sep 1991

  New York, NY