Senior Account Executive

• Mar 2023 - Present

Account Executive

• Jun 2021 - Mar 2023

CX Account Executive

• Nov 2015 - Jun 2020

During my time here I was responsible for a book of accounts, which included companies of all sizes. These included businesses from a diverse range of backgrounds, most recently retail, FMCG, high tech and professional services, with revenues from 0 to £50million. I established myself as a trusted advisor by demonstrating my expertise in marketing and the benefits Oracle's CX applications would bring to businesses that were either starting or strengthening their marketing activities. The conversations focused on some of the best in class marketing applications, Respnosys, Eloqua, Maxymiser and Commerce Cloud. This involved having regular meaningful conversations with key decision makers, ensuring I addressed all of their concerns and met their requirements. Through consultative selling I helped advise and shape digital strategies and challenged how businesses operate online. I was involved in educating & coaching other account executives within the EMEA region. I also worked on internal projects liaising with internal teams to ensure the continuous improvement of internal systems to help reps work more effectively. • Accurately forecasting & reporting • Prepare & deliver online demos • Deal negotiations • Develop successful sales campaigns • Outbound demand generation • Over achieving KPI’s • Territory management / planning • Solving customer issues • Collaboration - team members & partners • Help colleagues with their opportunities Show less

Marketing Intern

• Oct 2014 - Dec 2014

My responsibilities involved looking after the social media accounts and updating the website to help boost the company's awareness and increase number of inbound leads resulting in sales. This involved creating and posting relevant and specific content for the business's target audience, while also responding to all online enquiries. • Dealt with customer queries on a daily basis regarding products and orders. • Prepared and published relevant content, ran ads on Facebook • Updated and organised the customer database. Show less

Sales Assistant

• Jul 2011 - Dec 2014

• Sales assistant, responsible for opening and closing the shop. • Organised workflows and product displays. • Involved in training and supervising new staff. Working here has helped me further develop my communication, teamwork, interpersonal and leadership skills. • Sales assistant, responsible for opening and closing the shop. • Organised workflows and product displays. • Involved in training and supervising new staff. Working here has helped me further develop my communication, teamwork, interpersonal and leadership skills.

Volunteer

• Oct 2013 - Oct 2013

Customer Service

• Jan 2006 - Aug 2013

This company is a customer care centre that had a large contract with Toyota Ireland, to provide customer feedback on their cars and the after sales service provided by their dealerships. This company also had contracts with Volkswagen and Lexus. My responsibilities: • Involved contacting customers to obtain consumer information to update customer demographics. • Involved in hiring, training and monitoring new staff. • Supervised staff so that deadlines were met and calls completed efficiently and effectively. • Followed up on customer complaints. • Contacted different dealerships on the pretext of being a buyer to determine the level of service they provided customers that were considering purchasing new cars. I developed many skills working part time, the most significant was gaining experience in the workplace and confidence in my ability to work independently and as part of a team. Also, because it was a small company I was given many responsibilities, which improved my organisational, interpersonal and leadership skills. Show less

Beach Lifeguard

• Jun 2010 - Sep 2010

• Performed surveillance of the water and beach to ensure safety of the bathers. • Performed rescues, first aid and located lost children. I was responsible for a very busy beach section comprising 200 -300 people. Working on my own I developed my organisational, communication and leadership skills. Situations arose which developed my problem solving skills. • Performed surveillance of the water and beach to ensure safety of the bathers. • Performed rescues, first aid and located lost children. I was responsible for a very busy beach section comprising 200 -300 people. Working on my own I developed my organisational, communication and leadership skills. Situations arose which developed my problem solving skills.