Amy Carroll

Head Of Relationship Management UK/I, MM & Enterprise at Intercom
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin, IE
Languages
  • French -
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Executive Coach
    AoEC - The Academy of Executive Coaching
    Dec, 2021
    - Nov, 2024
  • HubSpot Certification
    HubSpot
    Feb, 2014
    - Nov, 2024
  • Inbound Certification
    HubSpot
    Jan, 2014
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 700 & Above Employee
    • Head Of Relationship Management UK/I, MM & Enterprise
      • Apr 2022 - Present

    • United States
    • Software Development
    • 700 & Above Employee
    • Principal Corporate Sales Manager
      • Apr 2020 - Apr 2022

    • Senior Corporate Sales Manager
      • Jan 2019 - Apr 2022

    • Senior Sales Manager Southern Europe
      • Jan 2018 - Apr 2022

    • Sales Manager Southern Europe (France, Iberia)
      • Jan 2017 - Apr 2022

    • Principal Inbound Marketing Specialist EMEA | Education Industry
      • Jan 2016 - Jan 2017

      Started HubSpot's first industry vertical in EMEA growing our customer base in the Education industry. Increased Education sales by 3x, Customer retention at 125%. Worked with management to evolve the program to focus specifically on HigherEd and language schools in EMEA. Speaker at Social Savvy Ireland conference for Higher Education Marketers: How to Increase Admissions and Reduce Marketing Costs with Inbound Marketing Lecture delivered to IESE Business School Marketing MBA class 2016:… Show more Started HubSpot's first industry vertical in EMEA growing our customer base in the Education industry. Increased Education sales by 3x, Customer retention at 125%. Worked with management to evolve the program to focus specifically on HigherEd and language schools in EMEA. Speaker at Social Savvy Ireland conference for Higher Education Marketers: How to Increase Admissions and Reduce Marketing Costs with Inbound Marketing Lecture delivered to IESE Business School Marketing MBA class 2016: How to Build an Inbound Campaign

    • Senior Inbound Marketing Specialist
      • Jan 2014 - Dec 2015

      Identified opportunities to increase lead generation in SMB companies in UK and Ireland, working with key stakeholders across Sales and Marketing Achieved 138% of annual quota Nominated to attend Inbound 2015 conference in Boston HubSpot President's Club member 2015 Speaker at GMAC European Conference 2015: Increasing Admissions with Inbound Marketing

    • Ireland
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Account Manager
      • Jun 2012 - Jan 2014

      Business development through lead generation and cold calling. Account management, ensuring all aspects of clients’ accounts are managed effectively to maximise their return on investment. Attend regular client face to face meetings/presentations. Effectively manage revenue pipeline and forecasting to ensure that monthly and quarterly sales targets are reached. Consultative selling of online advertising campaigns Ad-hoc marketing/social media management duties. Business development through lead generation and cold calling. Account management, ensuring all aspects of clients’ accounts are managed effectively to maximise their return on investment. Attend regular client face to face meetings/presentations. Effectively manage revenue pipeline and forecasting to ensure that monthly and quarterly sales targets are reached. Consultative selling of online advertising campaigns Ad-hoc marketing/social media management duties.

    • Italy
    • Apparel & Fashion
    • 500 - 600 Employee
    • Sales Consultant
      • Dec 2010 - Jun 2012

      Meet weekly and monthly sales targets. Developed and maintained a loyal client database for a high fashion label new to Ireland. Represented the Dublin Pinko store at international roadshows where sales and marketing strategies were discussed. In-store event co-ordination Meet weekly and monthly sales targets. Developed and maintained a loyal client database for a high fashion label new to Ireland. Represented the Dublin Pinko store at international roadshows where sales and marketing strategies were discussed. In-store event co-ordination

    • Ireland
    • Higher Education
    • 700 & Above Employee
    • M. Phil in Comparative Literature
      • Sep 2010 - Sep 2011

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Team Leader
      • Sep 2009 - Oct 2010

      Supervisor to a team of 14-20 tele-sales agents operating in a sales and customer service capacity for a telephone services company. KPI’s included 60 calls/day, data quality targets, data quantity targets. Implement team building and motivation strategies. QA role for leading insurance company. Supervisor to a team of 14-20 tele-sales agents operating in a sales and customer service capacity for a telephone services company. KPI’s included 60 calls/day, data quality targets, data quantity targets. Implement team building and motivation strategies. QA role for leading insurance company.

    • Ireland
    • Higher Education
    • 700 & Above Employee
    • B.A. in Music and French
      • Sep 2005 - May 2009

    • Erasmus Student
      • Sep 2006 - Jun 2007

Education

  • Trinity College, Dublin
    M. Phil, Comparative Literature
    2010 - 2011
  • Digital Marketing Institute
    Professional Diploma, Digital Marketing
    2013 - 2013
  • Maynooth University
    B.A, Music, French
    2005 - 2009
  • Université Jean Monnet Saint-Etienne
    Bachelor of Arts (B.A.), French Language and Literature and Music
    2005 - 2006
  • UCD Michael Smurfit Graduate Business School
    Leading for High Impact and Results Executive Diploma, Leadership
    2017 - 2017
  • Harvard Extension School
    Managing Yourself and Leading Others, Organizational Leadership
  • Massachusetts Institute of Technology - Sloan School of Management
    Maximizing Your Personal Productivity, Organizational Leadership
  • AoEC - The Academy of Executive Coaching
    Practitioner Diploma in Executive Coaching, Executive Coaching, Performance Coaching
    2021 - 2021

Community

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