Student

• Sep 2022 - Present

Auto Liabilty Adjuster Trainee

• Apr 2021 - Sep 2022

Customer Service Representative

• Sep 2020 - Apr 2021

Estimator and Sales Associate

• Apr 2012 - Apr 2020

In this time, I floated between five Reeb locations, settling in the Syracuse branch. I generated quality estimates for customers to provide them the best option for their application. Worked with customers to stay on target with budgets, meet code requirements and desired design. Served as a resource for outside sales team members to establish gross profits, product availability and warranty information.

Lead Service Coordinator

• Mar 2008 - Apr 2012

Developed communication between providers to pool together their experience to help solve service concerns. Service appointments were scheduled directly with customers, contractors, and end consumers. Managed the flow of materials and billing for several service providers. I trained two additional service coordinators.

Inside Sales Representative

• Jan 2004 - Mar 2008

Developed a deeper understanding of the product offerings to take orders and quotes from customers. With that knowledge, it allowed me to become an asset to the outside sales team and a resource for homeowners looking for additional information. Created the base of a training program that was used with the first generation of Rhode Island inside sales.

Shop Scheduler / Dispatcher

• Dec 2002 - Jan 2004

Maintained wood and steel shop building schedule. That included keeping the build minutes in check, prioritizing work, and working with inside sales to deliver the product our customers were expecting. Dispatching involved being in contact with drivers consistently to support their needs. Delivery paperwork was reviewed, and any issues were processed to resolve as quickly as possible.