Experience

Globalstar/SPOT Inc

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Western Regional Sales Manager for North America

  • Jan 2023 - Present

  Louisiana, United States – Western Regional Sales Manager for North America managing 500 active accounts over 11 states and Canada. Examples: REI, West Marine, Sportsmans Warehouse, Cabelas, Bass Pro – Trained team members in successful strategies to meet operational and sales targets Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers – Strengthened merchandising and promotional strategies to drive customer engagement and boost sales –… Show more – Western Regional Sales Manager for North America managing 500 active accounts over 11 states and Canada. Examples: REI, West Marine, Sportsmans Warehouse, Cabelas, Bass Pro – Trained team members in successful strategies to meet operational and sales targets Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers – Strengthened merchandising and promotional strategies to drive customer engagement and boost sales – Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products – Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives – Created reports for senior management to aid in business decision-making and planning – Developed relationships with key partners - Daily us with Oracle NetSuite CRM and 2 year experience with Dynamics 365. Show less



DirtFish

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing and Vinyl Operations

  • Oct 2020 - Feb 2023

  Snoqualmie, Washington, United States Now recognized for its mastery of performance driving, specialized training, education and all-out commitment to rally, DirtFish was first born for our founder’s nostalgia of British rally roads. In June 2010, Snoqualmie Mill Ventures purchased the property and created DirtFish with the vision of becoming the premier rally school in the United States. Beyond rally, DirtFish is a frontier for speed, agility and skill, with a profound enthusiasm for the dirt foundation on which it plays. In… Show more Now recognized for its mastery of performance driving, specialized training, education and all-out commitment to rally, DirtFish was first born for our founder’s nostalgia of British rally roads. In June 2010, Snoqualmie Mill Ventures purchased the property and created DirtFish with the vision of becoming the premier rally school in the United States. Beyond rally, DirtFish is a frontier for speed, agility and skill, with a profound enthusiasm for the dirt foundation on which it plays. In homage to the kids camping on the side of stage roads with only the hope of being showered in gravel by one of the greats… rally on.

• Marketing and Events Manager

  • Jan 2022 - Jan 2023

  Snoqualmie, Washington, United States

• Western Regional Sales Manager

  • Jan 2018 - Apr 2021

  Covington, Louisiana – Regional Sales Manager for the PNW Region managing 290 active accounts over 9 states. REI, West Marine, Sportsmans Warehouse, Cabelas, Bass Pro – Trained team members in successful strategies to meet operational and sales targets Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers – Strengthened merchandising and promotional strategies to drive customer engagement and boost sales – Exceeded sales goals and… Show more – Regional Sales Manager for the PNW Region managing 290 active accounts over 9 states. REI, West Marine, Sportsmans Warehouse, Cabelas, Bass Pro – Trained team members in successful strategies to meet operational and sales targets Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers – Strengthened merchandising and promotional strategies to drive customer engagement and boost sales – Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products – Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives – Created reports for senior management to aid in business decision-making and planning – Developed relationships with key partners Show less



Northwest MINI & BMW Northwest

• Product Genius

  • Mar 2015 - Jan 2018

  Tacoma – Maintaining an up to date product knowledge to properly support our staff. The role is to ensure the highest level of customer satisfaction – Customer follow-up within 10-20 days post sale as the primary resource to help ensure their success with their new MINI – In my time at NW MINI, I have taken us from a 30% adoption rate to over 80% of our new and certified pre-owned customers participating in this post sale loyalty program – Monitored social media and online sources for… Show more – Maintaining an up to date product knowledge to properly support our staff. The role is to ensure the highest level of customer satisfaction – Customer follow-up within 10-20 days post sale as the primary resource to help ensure their success with their new MINI – In my time at NW MINI, I have taken us from a 30% adoption rate to over 80% of our new and certified pre-owned customers participating in this post sale loyalty program – Monitored social media and online sources for industry trends Show less



Northwest MINI

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Motoring Advisor

  • Mar 2015 - Jul 2015

  Fife Washington



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Retail Sales Specialist & Team Mentor

  • Jun 2014 - Mar 2015

  Greater Seattle Area – Skilled with uncovering customers’ needs, then following through with enlightening solutions – Specialists, create the energy and excitement around Apple products, providing solutions and getting products into customers' hands – Always curious, you stay on top of news about products and initiatives, ready to apply your expertise in customer interactions – Kept on top of changes to store products and promotions to maintain strong sales Supported loss prevention goals by maintaining… Show more – Skilled with uncovering customers’ needs, then following through with enlightening solutions – Specialists, create the energy and excitement around Apple products, providing solutions and getting products into customers' hands – Always curious, you stay on top of news about products and initiatives, ready to apply your expertise in customer interactions – Kept on top of changes to store products and promotions to maintain strong sales Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior – Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions with attention to visual merchandising Show less



WD-40 BIKE

• Field Operations Manager

  • Jun 2012 - May 2014

  USA – Field Operations managers duties included: event management, team sponsorship, product education and development, staff logistics and social media – In the first 14 months, designed and developed a targeted field marketing approach to escalate the sales of WD-40 BIKE products – This was implemented around a careful plan to educate the public on how to properly maintain their bicycles through hands-on efforts in the field. Via events or through training videos



Rapha-FOCUS Professional Cyclocross

• Road Manager & Mechanic

  • Sep 2009 - Feb 2012

  Global – Field operations & team manager for a professional cycling program – Managed logistics for 3 riders, 4 staff members and all equipment – Lead mechanic for a 2012 USA National Champion – Under 23 – Managed professional relationships with team sponsors and race promoters – In charged with running the day to day operations of a professional cycling program which included managing logistics for 2 riders, 3 staff members, a sprinter van and 15 FOCUS cyclocross demo… Show more – Field operations & team manager for a professional cycling program – Managed logistics for 3 riders, 4 staff members and all equipment – Lead mechanic for a 2012 USA National Champion – Under 23 – Managed professional relationships with team sponsors and race promoters – In charged with running the day to day operations of a professional cycling program which included managing logistics for 2 riders, 3 staff members, a sprinter van and 15 FOCUS cyclocross demo bikes – Implemented a field marketing strategy to facilitate the FOCUS Bikes Demo Program Show less



Focus Bicycles USA

• Technical Field Sales Representative

  • Sep 2009 - Dec 2011

  Colorado - As the Technical Sales and Field Marketing representative, I was in charge of developing and implementing a technical training program to be used to instruct new dealers, sales representatives as well as create and implement an on-line technical knowledge base to be used on the web and in the field. - I traveled most of the country giving in-depth seminars relating to all technical aspects of the FOCUS brand and specific mechanical requirements to properly sell the brand. - My primary… Show more - As the Technical Sales and Field Marketing representative, I was in charge of developing and implementing a technical training program to be used to instruct new dealers, sales representatives as well as create and implement an on-line technical knowledge base to be used on the web and in the field. - I traveled most of the country giving in-depth seminars relating to all technical aspects of the FOCUS brand and specific mechanical requirements to properly sell the brand. - My primary job was to develop a marketing plan, create an event calendar and execute our field marketing strategy. - I worked in conjunction with our marketing consultant to help design and facilitate a profession marketing presence at all events. Show less



Pearl Izumi

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Dealer Service

  • Sep 2008 - Sep 2009

  I was one of two dealer service representatives managing all aspects of our customer’s accounts for most of the US. In addition to my dealer service responsibilities, I implemented a short term outreach project at local cycling events. Its task was to bring our loyal customers in closer contact with Pearl Izumi. PI supported numerous cycling and running events and would allow us to gain face time with our customers.



ValueAct Capital Pro Cycling

• Technical Director

  • Mar 2008 - Sep 2008

  I am currently the head mechanic and assistant director for ValueAct Capital pro women’s cycling road team. I manage the day to day operations and equipment for 10 riders. On a day to day basis I work closely with product engineering from each of the teams sponsors to provide equipment feedback from the racers.



Mavic USA

• United States
• Travel Arrangements

• Special Service Course

  • Jan 2008 - Sep 2008

  A member of the elite Mavic Special Service Course that travels to the larger cycling events in the US and France to provide neutral support.



KBS Medifast Pro Cycling Team

• Head Mechanic

  • Jan 2007 - Mar 2008

  Sole mechanic for KBS pro cycling road team. Managed day to day operations and equipment for 15 riders with an allotment of 2 road bikes and 1 TT bikes for each rider. Worked with product engineering with regards to equipment feedback from racers for SRAM, Bontrager, Lemond and Michelin.



Shoreline Cycles

• United States
• Sporting Goods Manufacturing

• Owner

  • Sep 2003 - Sep 2006

  Ventura, CA - Owner and chief operating office of a bicycle retail location in Southern California. - I designed and developed a retail location from the ground up with a modest operating budget. - Responsible for the day-to-day operations including, lead mechanic, employee management, financial and inventory management, web design, marketing strategies, brand management, public relations and project management.



Lance Armstrong Foundation

• United States

• Director - Heath and Sports Expo

  • May 2001 - Sep 2002

  Austin, Texas Area - The Lance Armstrong Foundation based in Austin Texas holds an annual event called Ride for the Roses where 10,000 people converge in Austin to help raise funds and awareness to fight cancer. - From 2001 to 2003 I was the director of the Ride for the Roses Health and Sports Expo showcasing 70 to 100 vendors from the cancer and cycling industries. - The duties included management of vendors, location infrastructure and managing a team of 4-6 volunteers.



Annuncio

• United States
• Advertising Services

• Marketing Programs Manager

  • Nov 1999 - Jan 2001

  Event Management and Product Demostrations



Edify Corp

• Professional Services

  • 1998 - 1999

  Client Services Engineer



Ventana Mountain Bikes

• Sporting Goods Manufacturing

• Inside Sales / Trade Show Manager

  • Sep 1997 - Oct 1998

  Sacramento, California Area - I was the sole inside sales manager for Ventana and managed the day-to-day sales acquisition and fulfillment. - Was director of the MTB race program and in charge of trade show management.



City Bicycle Works

• United States
• Sporting Goods
• 1 - 100 Employee

• Store Manager / Head Buyer

  • Jan 1993 - Sep 1997

  Sacramento, California Area - Store manager for a multi-location bicycle shop in the Sacramento metropolitan area. - Overseeing over 40+ employees as well as buying responsibilities for 2 locations. - Developed and implements new inventory control measures. Senior implementer of our sales and marketing programs for all locations.