Experience

Dayco Products Co

• United States
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• IBM I System Administrator - Power8/Power7

  • Jul 2018 - Present

  Duties include the administration of IBM I Power 8/Power 7 systems - 14 LPARS, Replication of five instances with the software of Mimix for IBM I; backup and recovery; disaster recovery, user support, 24 by 7 on-call support. Duties include the administration of IBM I Power 8/Power 7 systems - 14 LPARS, Replication of five instances with the software of Mimix for IBM I; backup and recovery; disaster recovery, user support, 24 by 7 on-call support.



Sterling Bank & Trust, FSB

• Banking
• 100 - 200 Employee

• Computer Operations Team Lead

  • Jul 2013 - Oct 2017

  Day to day operational work and help desk support. I have planned and performed Cume & Group PTF upgrades to both IBM I systems and version upgrades (from V7R1 to V7R3) . Desktop support, Active Directory, Shoretel telephone support, imaging system, etc. Day to day operational work and help desk support. I have planned and performed Cume & Group PTF upgrades to both IBM I systems and version upgrades (from V7R1 to V7R3) . Desktop support, Active Directory, Shoretel telephone support, imaging system, etc.



Unify

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Access Management Specialist

  • Jan 2013 - Jun 2013

  Developing SharePoint site for the Access Administration team. Working to enhance processes, procedures, and documentation. Developing training plans. Conducting audits on security access granted to users. Technical liazon to other IT groups. Developing SharePoint site for the Access Administration team. Working to enhance processes, procedures, and documentation. Developing training plans. Conducting audits on security access granted to users. Technical liazon to other IT groups.



Carhartt

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Service Center Team Lead

  • Jan 2010 - Nov 2012

  Maintaining business and operating production schedules on the I-Series (AS/400) system, Operations team (work schedules in 24 by 7 environment; mentoring, training, and team building which resulted in a 50% reduction in the number of after-hours/weekend calls to the on-call IT Support teams at Carhartt; lead ITIL processes including change, problem and event management for the Operations team; Crafted and implemented 24 by 7 operations work schedule and implemented in March of 2011; I-Series (AS/400) system administration, BRMS data/system backups, Automation solutions including cleanup strategies and file/library reorg’s for disk space, LPAR management, and Firmware upgrades on HMC’s and tape drives; worked with the programming staff to solve their technical issues on the I-Series (AS/400) system. Monitor all WAN & LAN devices creating incidents and escalating alerts; network backups, Help Desk coverage; attended ITIL TAB Meetings and Cross Functional meetings as representative for operations and help desk teams; provided the following training for Carhartt employees: Windows 7 and Office 10 training and new user training. My first full year as the Team Lead of the Operations team for Carhartt (2011) I was able to reduce by 50% the amount of after-hours and weekends calls to the staff members that are on-call. The manager of the legacy systems application team stated to me very enthusiastically, "that is was less than one phone call a week". The amount of calls to his team for the year was 48. I was able to accomplish this feat, with the help of the Operations team, by providing guidance and training to the operations staff on the issues they were working on and the areas in which they did not have good knowledge. Also by working with the different teams (network, e-commerce, business intelligence, and applications) to resolve on-going problems and understanding of the criticality of their respective areas. Show less



O/E Learning

• United States
• Education Management
• 1 - 100 Employee

• Computer Instructor

  • Mar 2008 - May 2010

  Instructed classes for UAW retirees ranging from introduction to Windows classes, Microsoft Word and Excel, Printmaster, and Digital Photography. Classes were conducted at the UAW Region One offices in Warren, MI and the Local 400 in Shelby Township, MI. Instructed classes for UAW retirees ranging from introduction to Windows classes, Microsoft Word and Excel, Printmaster, and Digital Photography. Classes were conducted at the UAW Region One offices in Warren, MI and the Local 400 in Shelby Township, MI.



TI Automotive

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• IT Operations Manager

  • Jul 1995 - May 2003

  I-Series (AS/400) Systems Administration: LIC, OS/400. PTF’s, Hiper’s and Cumulative upgrades; 3rd party application upgrades; Performance tuning and capacity planning, including interactive/batch performance monitoring; Maintaining and cleaning disk space with file/library reorganizations; OS/400 and application security; Data & system backups/restores including incremental and full backups/IPL’s; Disaster recovery plan – creation, maintenance and testing; Maintaining manufacturing production schedule and operating schedules; Installation/upgrades and support of hardware/software 3rd party products such as scanners & bar code printers; Installation/upgrades and support of hardware/software 3rd party products such as scanners & bar code printers; Maintenance contracts for AS/400 systems hardware/software including 3rd party applications; Cisc to Risc conversion – hardware & software perspectives. Day to day support including after hours and weekends; Off-site data management and retention; Data Center Infrastructure: Power Management – UPS system and natural gas generator. Air conditioning systems, Cabling network including punch downs, patch panels, and switches. Managed staff members for Operations, PC Support, and Help Desk departments, work schedules, training, performance reviews, Mentoring, training and team building, Network Administration: security officer, Websense administrator, network backups/restores, and WAN management to 40 facilities in U.S, Canada, and Mexico with 3 different carrier conversions. QS/9000 coordinator – developing, maintaining, proof-reading, and storing IT documentation. Development and instruction of in-house IT training courses. Budgeting and capital expenditure Show less



Campbell-Ewald Advertising

• Technical Support Administrator

  • Mar 1990 - Jun 1995

  Daily operations and operating system support on three mid-range computer systems AS/400 Model D60 & D35 and the IBM RISC 6000 Model 58H); managed backup systems with a third party product Robot/Save on the AS/400 systems; managed operating system with Robot/Console and Robot Page; performed PTF maintenance and operating system upgrades on OS/400; LAN/WAN backup and restorations; help desk support for end-users on the mid-range systems, LAN/WAN and data communications; Novell SAA400 Gateway Support; disaster recovery coordination and testing for the mid-range systems; administration of maintenance contracts on the mid-range systems. Show less



Proctor Homer Warren, Inc

• Computer Operator

  • Jan 1987 - Mar 1990

  Daily operations of an IBM System 38 and then an AS/400 system in1988. Included monitoring systems, running reports, and distributing reports. I performed basic system administration such as creating user profiles, output queues, job queues, and maintaining daily system performance. Daily operations of an IBM System 38 and then an AS/400 system in1988. Included monitoring systems, running reports, and distributing reports. I performed basic system administration such as creating user profiles, output queues, job queues, and maintaining daily system performance.