David Denham Jr.
System Administrator at Town of Westerly Rhode Island- Claim this Profile
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Bio
Molly McNamee
I feel very fortunate to have been able to work along side David for as long as I did. He is a true professional and is always willing to help out a teammate. What amazes me the most about David is his ability and desire to keep learning. He often times spends his own free time learning new skills and products in order to provide world-class service to our clients. In addition to his tireless work ethic, Dave always exudes positivity and makes the workplace fun. I have learned a tremendous amount from David and I owe a lot of my own professional success to his willingness to help. Thank you, David!
Susan Harris
I have had the pleasure of knowing David for a few years now. He is a dedicated employee. He works for the customer and resolves issues with the knowledge he has gained from our company. David is an intelligent young man who would be an asset to any company. He has patience and the necessary skill to complete his job efficiently and effectively. I look forward to continuing my work relationship with David.
Molly McNamee
I feel very fortunate to have been able to work along side David for as long as I did. He is a true professional and is always willing to help out a teammate. What amazes me the most about David is his ability and desire to keep learning. He often times spends his own free time learning new skills and products in order to provide world-class service to our clients. In addition to his tireless work ethic, Dave always exudes positivity and makes the workplace fun. I have learned a tremendous amount from David and I owe a lot of my own professional success to his willingness to help. Thank you, David!
Susan Harris
I have had the pleasure of knowing David for a few years now. He is a dedicated employee. He works for the customer and resolves issues with the knowledge he has gained from our company. David is an intelligent young man who would be an asset to any company. He has patience and the necessary skill to complete his job efficiently and effectively. I look forward to continuing my work relationship with David.
Molly McNamee
I feel very fortunate to have been able to work along side David for as long as I did. He is a true professional and is always willing to help out a teammate. What amazes me the most about David is his ability and desire to keep learning. He often times spends his own free time learning new skills and products in order to provide world-class service to our clients. In addition to his tireless work ethic, Dave always exudes positivity and makes the workplace fun. I have learned a tremendous amount from David and I owe a lot of my own professional success to his willingness to help. Thank you, David!
Susan Harris
I have had the pleasure of knowing David for a few years now. He is a dedicated employee. He works for the customer and resolves issues with the knowledge he has gained from our company. David is an intelligent young man who would be an asset to any company. He has patience and the necessary skill to complete his job efficiently and effectively. I look forward to continuing my work relationship with David.
Molly McNamee
I feel very fortunate to have been able to work along side David for as long as I did. He is a true professional and is always willing to help out a teammate. What amazes me the most about David is his ability and desire to keep learning. He often times spends his own free time learning new skills and products in order to provide world-class service to our clients. In addition to his tireless work ethic, Dave always exudes positivity and makes the workplace fun. I have learned a tremendous amount from David and I owe a lot of my own professional success to his willingness to help. Thank you, David!
Susan Harris
I have had the pleasure of knowing David for a few years now. He is a dedicated employee. He works for the customer and resolves issues with the knowledge he has gained from our company. David is an intelligent young man who would be an asset to any company. He has patience and the necessary skill to complete his job efficiently and effectively. I look forward to continuing my work relationship with David.
Credentials
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VMware Certified Associate Data Center Virtualization
VMwareJan, 2015- Nov, 2024 -
edX Honor Code Certificate for Introduction to Linux
edX
Experience
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Town of Westerly Rhode Island
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United States
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Government Administration
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1 - 100 Employee
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System Administrator
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Jun 2022 - Present
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Carousel Industries
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Convergence Specialist
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Mar 2016 - Jun 2022
Responsible for monitoring all client related network activity and triaging, diagnosing and remediating escalated, voice, data and/or converged technology related problems. Work as a team with vendors, client personnel, various support teams and project personnel. Utilize existing tools to proactively recognize issues and trends. Work to provide timely and effective resolution of issues to meet business requirements and Service Level Agreements. Provide follow up to ensure proper problem and resolution management is being done to prevent recurring incidents.
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Convergence Technician (CSG - Internal Applications)
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Aug 2015 - Mar 2016
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Convergen Technician I (CSG-LV1)
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Mar 2014 - Aug 2015
Act as initial point of contact in incident/problem resolution in a call center environment. Enter accurate and poignant information into internal tracking systems and escalate through proper channels. Responsible for making decisions in resolving problems of a technical nature within pre-defined limits, referring anything of a more complex nature to team members/senior staff. Plan and organize own day to day tasks within the parameters set out by senior staff in line with service delivery. Maintain and develop knowledge of processes and technologies used by both Carousel and clientele.
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Customer Service Representative
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Mar 2013 - Mar 2014
Acting as first point of contact for customer inquiries via telephone and email provided support to Carousel Industries maintenance and time and material customers. Created accurate service requests and ensured proper resources were assigned. Worked directly with technicians to ensure work requested was completed on-time in compliance with customer expectations. Upon work completion followed up with requestor to ensure the details of the request were completed to customer's satisfaction.
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CDK Global
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United States
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Software Development
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700 & Above Employee
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Technical Client Analyst
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May 2010 - May 2012
• Provide customer service and assures customer satisfaction through direct day-to-day contact with customers through various forms of communication, primarily phone and email• Identify and analyze software and website problems• Recommend solutions and ensure timely follow-up action as needed• Manage client account administration on proprietary platforms • Provide training to clients in the use of our products, showing them how ADP can help in improving their bottom line• Building a positive relationship with our clients through effective technical support and providing unsurpassed customer service• Continually improving my own knowledge through training, teamwork, and use of ADP training tools and knowledge base
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Project Manager/Business Analyst
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Jun 2009 - Jan 2010
Manage communications of tasks, issues, and projects between internal employees and overseas team. Manage database (SQL) tasks, perform various look-ups and updates to databases. Set-up integration between Astonish and third party vendors (ie: lead providers). Manage and execute traditional mailings, and call broadcast campaigns. Send and monitor monthly and holiday email campaigns, correct issues related to this. Consult with development team on the needs and business requirements of system functionality.
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Client Integration and Systems Specialist
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Oct 2008 - Jun 2009
Assisting clients in integrating previous systems with Astonish Digital Marketing system, manage third party products, and training solutions. Develop processes, and systems to manage internal work flow and department training.
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Customer Service Manager
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Apr 2008 - Oct 2008
Direct Customer support. Responsible for all client communications, monthly metrics.
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BZ Results
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United States
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Advertising Services
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1 - 100 Employee
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Technical Client Analyst
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Aug 2006 - Apr 2008
Provide customer service and assures customer satisfaction through direct day-to-day contact with customers through various forms of communication, primarily phone and email• Identify and analyze software and website problems• Recommend solutions and ensure timely follow-up action as needed Provide customer service and assures customer satisfaction through direct day-to-day contact with customers through various forms of communication, primarily phone and email• Identify and analyze software and website problems• Recommend solutions and ensure timely follow-up action as needed
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Education
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2006 - 2006
Community College of Rhode Island
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Westerly High
Community
