Experience

Neural Technology Solutions

• Dominican Republic
• IT Services and IT Consulting
• 1 - 100 Employee

• Gerente de Operaciones / Operations Manager

  • Jul 2021 - Present

  Encargado de la dirección, planificación e implementación de los procesos en la organización. Formulación de estrategias para mejoras de rendimiento, así como la adquisición de recursos que aseguren el cumplimiento de los objetivos internos y externos. In charge of the Direction, planning and implementation of the processes in the organization. Formulation of strategies for performance improvements, as well as the acquisition of resources that ensure compliance with internal and external objectives. Show less



TrueShore

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Operations Manager

  • Dec 2019 - Jul 2022

  In charge of overall operations for client campaigns. Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Assist HR with recruiting when necessary. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team. Show less



Self

• Dominican Republic

• Independent Consultant | Contractor

  • Aug 2019 - Dec 2019

  Management | ERP | BPO | IT PM | Business Consulting Improve team's performance Optimise corporate processes Improve control over costs Organizational Change Management IT Planning Call center implementation Resource Allocation ERP | CRM Consulting Process Documentation Training Management | ERP | BPO | IT PM | Business Consulting Improve team's performance Optimise corporate processes Improve control over costs Organizational Change Management IT Planning Call center implementation Resource Allocation ERP | CRM Consulting Process Documentation Training



GBH

• Dominican Republic
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Delivery Specialist | Project Manager

  • Apr 2019 - Aug 2019

  Managed Development and QA Teams covering design, development, deployment, and operation, delivering working software for clients. Responsibilities: 1. Activity and resource planning 2. Organizing and motivating Assigned teams 3. Controlling time management Define activity Sequence activity Estimate the duration of activity Develop and maintain a schedule 4. Ensuring customer satisfaction Constant communication with the product owner and stakeholders 5. Analyzing and managing project risk 6. Monitoring progress Daily monitoring using Agile Methodology with Scrum Framework and Kanban Board 7. Managing reports and necessary documentation Daily scrum Daily Metrics Daily Outcomes Project Billability Weekly Status Report Sprint Planning Sprint Retro Show less



TrueShore

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Account Director

  • Dec 2018 - Apr 2019

  TrueShore was born out of the need from its founding company eliteHealth to decrease operating costs and increase efficiencies by virtualizing medical front and back-office operations through outsourcing to the Dominican Republic. Responsible for overall activities and operations, managing multiple teams/Campaigns. Responsibilities also include day-to-day communication and management with stakeholders and clients. increasing skills of the supervisors, team leaders and front line representatives driving performance metrics to exceed client expectations. Provide/ facilitate training and coaching tactics in a team environment, recruiting skilled resources, Follow up on training process, getting those working in the contact center engaged; building the best team to drive up performance and reduce costs. Show less



Instituto Tecnológico de Santo Domingo

• Dominican Republic
• Higher Education
• 400 - 500 Employee

• IT Project Manager / Gerente de Proyectos

  • Aug 2012 - Nov 2018

  Responsabilidades: •Gestionar todos los proyectos tecnológicos que incluían planes operativos y de negocios de toda la organización • Participación/ Coordinación /Levantamiento procesos/ Entrenamiento ERP institucional. Detalle: • Entrenador, traductor / Gestor Proyecto por areas / Soporte primario, secundario y de desarrollo para modulos del ERP institucional, módulos como: ▪ Financiero: ▪ Cuentas por pagar/Cuentas por cobrar/Activos Fijos /Presupuesto/Libro Mayor (General Ledger) ▪ Administrativo: ▪ Módulo de compras ( requisiciones/Ordenes compra/Ruta de aprobación, otros ) ▪ Académico ▪ Servicio Estudiantil / Admisiones / Registro / Manejo de Aulas / Portal Web /Consejería / Herramienta Anti-plagio académica • Colaboración en la planificación de propuestas de proyectos solicitados por las áreas internas de la institución • Participar en el soporte, en el proceso de configuración / adopción de los sistemas, con la implementación ERP. • Proveer asesoría tecnológica y de negocios a nuestros clientes internos en las soluciones asociadas a los requerimientos del proyecto incluyendo nuevos aplicativos como: sistema de tickets / CRM / Evaluación Desempeño / otros • Monitoreo de la ejecución del presupuesto departamental • Planificación, Ejecución, monitoreo, control de proyectos tecnológicos • Evaluación del progreso y cumplimiento de los proyectos • Elaboración de reportes internos/externos estadísticos y gerenciales de los proyectos solicitados a tecnología. Frecuencia semanal, mensual, trimestral y anual • Realizar otras tareas relacionadas y complementarias a las anteriores a petición de nuestro Director de Tecnología • Otras Actividades Delegadas a discrecion de la Direccion Show less

• Consultor Tecnología de la Información - ERP

  • Oct 2011 - Aug 2012

  - Consultor para implementación proyecto ERP - INTEC- Formación - Capacitación Usuarios todos los Niveles ERP- Documentación procesos ERP- Traduccion Documentación de procesos- Contacto Primario con Jenzabar HQ- Traductor presencial en actividades relacionadas al Sistema - Soporte primario a los usuarios en el proceso de implantación- Actividades de soporte, proceso de configuración, adecuación de sistemas en implementación ERP Académico-Financiero- Manejo de proyectos online - offline Areas TIC- Otras actividades Show less



YellowPepper, A Visa Solution

• United States
• Financial Services
• 1 - 100 Employee

• Project Manager Haiti & Dominican Republic

  • Apr 2011 - Aug 2011

  - Oversee all of operational and business plans throughout the organization and to translate business strategies into operational plans. - Measure the efficiency and effectiveness of the project in hand. - Inform the progress of projects and keep track of changes. - Develop a project plan with all of stakeholders. - Maintain follow up meetings with stakeholders. - Develop strategies to improve a lean business process. - Record keeping of meetings and follow up tasks. - Oversee all of operational and business plans throughout the organization and to translate business strategies into operational plans. - Measure the efficiency and effectiveness of the project in hand. - Inform the progress of projects and keep track of changes. - Develop a project plan with all of stakeholders. - Maintain follow up meetings with stakeholders. - Develop strategies to improve a lean business process. - Record keeping of meetings and follow up tasks.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• DR Director of Operations - Verizon Business

  • Aug 2009 - Nov 2010

  - In charge of overall operations of software development team.- Global Support Center - Performance Testing- Quality Assurance teams - Software Development teams.- Marketing Teams - Project Management- Operations Management

• Operations Manager

  • 2003 - 2010

  -GSS Supervisor-Verizon IT Sr Supervisor-GSS Manager-Verizon IT Operations Manager

• Help Desk Operations Manager - Verizon Business

  • Nov 2007 - Aug 2009

  -In charge of overall operations for one of the teams in Software Develompment Team. - Overall E2E Technical support for major telecomunications company.- Tier 1- Tier 2 - Tier 2.5- Quality Team



Barcelo Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Suplidor y Asesor

  • 1992 - 2000