Robbie Knutson-Ratto
Chief Product Officer at Raydiant - Experience Platform- Claim this Profile
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Bio
Colin Greene - SPOC
As a manager, Robbie is the epitome of tough, but fair. She has exacting standards and expects (rightfully) professionalism, dedication, and hard work from her Product Managers. She is also keenly aware of the often-chaotic nature of software development and understands the limits of what we can and cannot control. In my career, I've known many people who have said it was alright to bring up problems, only to then turn around and use the one who raised the red flag as a scapegoat - but this isn't Robbie. She has a genuine interest in understanding the reality of a project, and has always been extremely helpful in addressing issues from a leadership role. Under Robbie, I feel confident in being able to step forward to let leadership know when something is going wrong, because I will get help to address it and move the project forward, and that's how it should be.
Ohad Jehassi
Robbie joined Lavu during a period of rapid growth at the company. She had a great mixture of fresh ideas, technical understanding, and business acumen that made her a great asset when it came time to rethink our product. More broadly, she was thoughtful about our customers’ experience with the product and the organization that builds it. I'm excited to see where she deploys her talents next.
Colin Greene - SPOC
As a manager, Robbie is the epitome of tough, but fair. She has exacting standards and expects (rightfully) professionalism, dedication, and hard work from her Product Managers. She is also keenly aware of the often-chaotic nature of software development and understands the limits of what we can and cannot control. In my career, I've known many people who have said it was alright to bring up problems, only to then turn around and use the one who raised the red flag as a scapegoat - but this isn't Robbie. She has a genuine interest in understanding the reality of a project, and has always been extremely helpful in addressing issues from a leadership role. Under Robbie, I feel confident in being able to step forward to let leadership know when something is going wrong, because I will get help to address it and move the project forward, and that's how it should be.
Ohad Jehassi
Robbie joined Lavu during a period of rapid growth at the company. She had a great mixture of fresh ideas, technical understanding, and business acumen that made her a great asset when it came time to rethink our product. More broadly, she was thoughtful about our customers’ experience with the product and the organization that builds it. I'm excited to see where she deploys her talents next.
Colin Greene - SPOC
As a manager, Robbie is the epitome of tough, but fair. She has exacting standards and expects (rightfully) professionalism, dedication, and hard work from her Product Managers. She is also keenly aware of the often-chaotic nature of software development and understands the limits of what we can and cannot control. In my career, I've known many people who have said it was alright to bring up problems, only to then turn around and use the one who raised the red flag as a scapegoat - but this isn't Robbie. She has a genuine interest in understanding the reality of a project, and has always been extremely helpful in addressing issues from a leadership role. Under Robbie, I feel confident in being able to step forward to let leadership know when something is going wrong, because I will get help to address it and move the project forward, and that's how it should be.
Ohad Jehassi
Robbie joined Lavu during a period of rapid growth at the company. She had a great mixture of fresh ideas, technical understanding, and business acumen that made her a great asset when it came time to rethink our product. More broadly, she was thoughtful about our customers’ experience with the product and the organization that builds it. I'm excited to see where she deploys her talents next.
Colin Greene - SPOC
As a manager, Robbie is the epitome of tough, but fair. She has exacting standards and expects (rightfully) professionalism, dedication, and hard work from her Product Managers. She is also keenly aware of the often-chaotic nature of software development and understands the limits of what we can and cannot control. In my career, I've known many people who have said it was alright to bring up problems, only to then turn around and use the one who raised the red flag as a scapegoat - but this isn't Robbie. She has a genuine interest in understanding the reality of a project, and has always been extremely helpful in addressing issues from a leadership role. Under Robbie, I feel confident in being able to step forward to let leadership know when something is going wrong, because I will get help to address it and move the project forward, and that's how it should be.
Ohad Jehassi
Robbie joined Lavu during a period of rapid growth at the company. She had a great mixture of fresh ideas, technical understanding, and business acumen that made her a great asset when it came time to rethink our product. More broadly, she was thoughtful about our customers’ experience with the product and the organization that builds it. I'm excited to see where she deploys her talents next.
Experience
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Raydiant
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United States
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Software Development
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1 - 100 Employee
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Chief Product Officer
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Jan 2022 - Present
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Appetize - Now Part of SpotOn
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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SVP Product
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Sep 2019 - Dec 2021
Appetize was acquired by SpotOn ($415M) - September 2021 Responsible for product strategy and execution across all products (POS, Kiosk, Online Ordering/Mobile, KDS, APIs). Leading the product, solutions architecture and design teams. Today, Appetize powers many well-known Fortune 500 companies and enterprises to process billions of dollars annually across multi-unit restaurants, sports and entertainment properties, education campuses, convention centers, theme parks, travel and… Show more Appetize was acquired by SpotOn ($415M) - September 2021 Responsible for product strategy and execution across all products (POS, Kiosk, Online Ordering/Mobile, KDS, APIs). Leading the product, solutions architecture and design teams. Today, Appetize powers many well-known Fortune 500 companies and enterprises to process billions of dollars annually across multi-unit restaurants, sports and entertainment properties, education campuses, convention centers, theme parks, travel and leisure sites, and more. Sports & Entertainment, Amusement Parks & Attractions, Education, Enterprise Food Service, Multi-Unit Restaurants, Professional Facilities Show less Appetize was acquired by SpotOn ($415M) - September 2021 Responsible for product strategy and execution across all products (POS, Kiosk, Online Ordering/Mobile, KDS, APIs). Leading the product, solutions architecture and design teams. Today, Appetize powers many well-known Fortune 500 companies and enterprises to process billions of dollars annually across multi-unit restaurants, sports and entertainment properties, education campuses, convention centers, theme parks, travel and… Show more Appetize was acquired by SpotOn ($415M) - September 2021 Responsible for product strategy and execution across all products (POS, Kiosk, Online Ordering/Mobile, KDS, APIs). Leading the product, solutions architecture and design teams. Today, Appetize powers many well-known Fortune 500 companies and enterprises to process billions of dollars annually across multi-unit restaurants, sports and entertainment properties, education campuses, convention centers, theme parks, travel and leisure sites, and more. Sports & Entertainment, Amusement Parks & Attractions, Education, Enterprise Food Service, Multi-Unit Restaurants, Professional Facilities Show less
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Xero
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New Zealand
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Software Development
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700 & Above Employee
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Global VP Product/GM - Business Adjacent Products
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Jan 2019 - Oct 2019
GM for Business Adjacent Products (Expenses, Mobile, Projects, Inventory, POs, Contacts/CRM, and Business Directory) across all global markets. Breaking out products previously part of our Accounting product and advancing them to drive significant incremental revenue. Acting GM for UK and US Payroll product lines. Xero made the decision to close the development center in San Francisco as of October 2019 and move all tech back to NZ/Australia.
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Global VP Product/GM - People Portfolio
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Jul 2017 - Mar 2019
GM for People Portfolio product line (Payroll, Expenses, Mobile) across all global markets leading an amazing team of 90+ (product, compliance and engineering) in the US and Australia. Launched new Expenses product that surpassed more than 100% of our planned run rate for the year. Xero uses AI and ML to handle daily tasks freeing up SMBs and Accountants & Bookkeepers to focus on growing their businesses.
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Software Product Consulting
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San Francisco Bay Area
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Executive Product Consultant
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Dec 2014 - Sep 2019
Helping companies build or improve their product management function to better address their customer's challenges. Includes product planning, process design, competitive and pricing analysis, team building and mentoring, strategy and roadmap development. Experience working with startups, SMB and Enterprise companies. Helping companies build or improve their product management function to better address their customer's challenges. Includes product planning, process design, competitive and pricing analysis, team building and mentoring, strategy and roadmap development. Experience working with startups, SMB and Enterprise companies.
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Lavu Inc.
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United States
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Software Development
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100 - 200 Employee
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Head of Product
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Aug 2016 - Jul 2017
Restaurant and Bar iPad POS system used in 80+ countries. Establishment of product management function, strategy and roadmap development, new product definition, product planning, process design, competitive analysis, partnership and acquisition evaluation/recommendations. Ownership for entire product offering (mobile apps, web application, software and hardware integrations, display systems). Restaurant and Bar iPad POS system used in 80+ countries. Establishment of product management function, strategy and roadmap development, new product definition, product planning, process design, competitive analysis, partnership and acquisition evaluation/recommendations. Ownership for entire product offering (mobile apps, web application, software and hardware integrations, display systems).
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Revel Systems
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United States
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Software Development
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300 - 400 Employee
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Vice President of Product Management
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Apr 2015 - Feb 2016
Led all things product (strategy, planning and execution) - Built product team (product managers, UI designers and technical writers) and instituted product management function for company - Initiated external Customer Advisory and internal Product Councils - Defined and drove new products, verticals and international markets for both enterprise and SMB customers. Instrumental in entering new fueling retail market with Royal Dutch Shell as primary customer. - Supported an… Show more Led all things product (strategy, planning and execution) - Built product team (product managers, UI designers and technical writers) and instituted product management function for company - Initiated external Customer Advisory and internal Product Councils - Defined and drove new products, verticals and international markets for both enterprise and SMB customers. Instrumental in entering new fueling retail market with Royal Dutch Shell as primary customer. - Supported an extensive technology partner program including Apple and Intuit (payments and QuickBooks integrations) Products: iPad POS app, web-based management console, mobile apps (B2B & B2C), display systems, kiosk, and e-commerce / online ordering Show less Led all things product (strategy, planning and execution) - Built product team (product managers, UI designers and technical writers) and instituted product management function for company - Initiated external Customer Advisory and internal Product Councils - Defined and drove new products, verticals and international markets for both enterprise and SMB customers. Instrumental in entering new fueling retail market with Royal Dutch Shell as primary customer. - Supported an… Show more Led all things product (strategy, planning and execution) - Built product team (product managers, UI designers and technical writers) and instituted product management function for company - Initiated external Customer Advisory and internal Product Councils - Defined and drove new products, verticals and international markets for both enterprise and SMB customers. Instrumental in entering new fueling retail market with Royal Dutch Shell as primary customer. - Supported an extensive technology partner program including Apple and Intuit (payments and QuickBooks integrations) Products: iPad POS app, web-based management console, mobile apps (B2B & B2C), display systems, kiosk, and e-commerce / online ordering Show less
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OpenEdge (formerly PayPros)
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Newark, CA
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Director, Technical Product Management and Product Marketing
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Dec 2011 - Dec 2014
Financial Services Industry Drove product strategy, roadmap planning and execution for Platform/Gateway, merchant applications, internal applications (extensive integration with Salesforce) and mobile products. Directed a team of product, marketing and project managers for cross company product delivery. Instituted and led the Product Council to set product direction. Key member of worldwide product leaders defining our international gateway strategy. Delivered new payments… Show more Financial Services Industry Drove product strategy, roadmap planning and execution for Platform/Gateway, merchant applications, internal applications (extensive integration with Salesforce) and mobile products. Directed a team of product, marketing and project managers for cross company product delivery. Instituted and led the Product Council to set product direction. Key member of worldwide product leaders defining our international gateway strategy. Delivered new payments gateway/platform and migrated 45K+ merchants. • PayPros was acquired by Global Payments Inc. in April 2014. Show less Financial Services Industry Drove product strategy, roadmap planning and execution for Platform/Gateway, merchant applications, internal applications (extensive integration with Salesforce) and mobile products. Directed a team of product, marketing and project managers for cross company product delivery. Instituted and led the Product Council to set product direction. Key member of worldwide product leaders defining our international gateway strategy. Delivered new payments… Show more Financial Services Industry Drove product strategy, roadmap planning and execution for Platform/Gateway, merchant applications, internal applications (extensive integration with Salesforce) and mobile products. Directed a team of product, marketing and project managers for cross company product delivery. Instituted and led the Product Council to set product direction. Key member of worldwide product leaders defining our international gateway strategy. Delivered new payments gateway/platform and migrated 45K+ merchants. • PayPros was acquired by Global Payments Inc. in April 2014. Show less
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SugarCRM
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United States
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Software Development
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300 - 400 Employee
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Director of Product Management
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Sep 2010 - Jun 2011
Led product management for social CRM product including all global product activities from concept/vision to strategic product planning as well as product definition and tactical execution for its SaaS and mobile products. Instituted formal project management for product releases. Initiated and led effort to bring product into 508 Compliance. Led product management for social CRM product including all global product activities from concept/vision to strategic product planning as well as product definition and tactical execution for its SaaS and mobile products. Instituted formal project management for product releases. Initiated and led effort to bring product into 508 Compliance.
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Independent Consultant
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San Francisco Bay Area
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Product Management Consulting
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Nov 2009 - Sep 2010
Product planning, process design, competitive and pricing analysis etc. for startup organizations. Product planning, process design, competitive and pricing analysis etc. for startup organizations.
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CA Technologies
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United States
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Software Development
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700 & Above Employee
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Vice President, Product Management
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2005 - Oct 2009
Drove end to end product strategy, roadmap definition and execution for industry leading product -- Clarity Project and Portfolio Manager (SaaS and On Premise). Built and managed diverse product teams (product managers - on and offshore, technical publications, development PMO, UI/UX design, localization, and content engineering). Partnered with cross-functional senior leadership to deliver on product and solution objectives. Solutions for enterprise and government IT organizations and… Show more Drove end to end product strategy, roadmap definition and execution for industry leading product -- Clarity Project and Portfolio Manager (SaaS and On Premise). Built and managed diverse product teams (product managers - on and offshore, technical publications, development PMO, UI/UX design, localization, and content engineering). Partnered with cross-functional senior leadership to deliver on product and solution objectives. Solutions for enterprise and government IT organizations and new product development teams. Show less Drove end to end product strategy, roadmap definition and execution for industry leading product -- Clarity Project and Portfolio Manager (SaaS and On Premise). Built and managed diverse product teams (product managers - on and offshore, technical publications, development PMO, UI/UX design, localization, and content engineering). Partnered with cross-functional senior leadership to deliver on product and solution objectives. Solutions for enterprise and government IT organizations and… Show more Drove end to end product strategy, roadmap definition and execution for industry leading product -- Clarity Project and Portfolio Manager (SaaS and On Premise). Built and managed diverse product teams (product managers - on and offshore, technical publications, development PMO, UI/UX design, localization, and content engineering). Partnered with cross-functional senior leadership to deliver on product and solution objectives. Solutions for enterprise and government IT organizations and new product development teams. Show less
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Niku
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Software Development
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1 - 100 Employee
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Senior Director, Product Management
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2004 - 2005
Led management of overall requirements and design from concept to market acceptance for entire product suite. Built and directed team of five product managers. Identified customer and market needs to secure product advancement opportunities. • Niku was acquired by CA Technologies in 2005 for $350M.
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Director, Product Management
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2003 - 2004
Managed overall requirements and design of product suite, including specifications written by engineers and UI Designers. Wrote PRDs and feature specifications.
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Director, North America Services Operations
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2002 - 2003
Managed all business operations including revenue forecasts, comp plans and scheduling for professional services and education teams (22 direct reports) for North America. • Requested by colleague to move into this role to help get the consulting organization back on track. • Consultants utilization rates consistently 80%+ • Helped bring company to first quarters of profitability.
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Senior Product Manager
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2001 - 2002
Defined strategy and detailed requirements for product financial management capabilities. Designed full multi-currency capabilities across the product suite. Also responsible for delivering new product module - Portfolio Management. Helped bring three product lines into one cohesive product.
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Project Manager
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2000 - 2001
Start-up that acquired Proamics (project accounting software) in 1999, went public in early 2000 and acquired ABT Corporation (project management software) in mid-2000. Planned and managed web-based project and portfolio management software pilots and implementations at multiple customer sites worldwide in various industries. • Often requested by management to take over projects where customers were struggling with their implementations to get them back on track.
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Education
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University of Colorado Boulder
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San Francisco State University
BS, Business Administration
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