Stacey Clarke

Director Customer Care at Verastar
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Contact Information
us****@****om
(386) 825-5501

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5.0

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LinkedIn User

Stacey is a highly articulate Customer Service focused leader whose professionalism and inclusive approach enables her to engage at all levels thus building strong stakeholder and SME relationships based upon mutual trust and respect. Stacey’s diligent and thorough approach ensures transformational change is delivered successfully in a practical and coherent manner. Stacey is a major asset to any organisation and i would have no hesitation in recommending her

Phil Stewart

Stacey is quite simply the best senior leader of Customer Service I've worked with. Immensely capable, calm, assured, robust and reflective. Stacey will succesfully deliver on any appropriate programme, task, challenge or complex problem. High integrity, passion and consistency. Stacey is an asset to any organisation fortunate enough to employ her expertise.

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Experience

    • United Kingdom
    • Utilities
    • 300 - 400 Employee
    • Director Customer Care
      • Sep 2021 - Present

      Verastar – the UK’s leading multi-service provider to small businesses, offering telecoms, utilities, insurance and payments all under one roof. Verastar – the UK’s leading multi-service provider to small businesses, offering telecoms, utilities, insurance and payments all under one roof.

    • Information Services
    • 700 & Above Employee
    • Director Of Service Operations
      • Mar 2019 - Sep 2021

      Leading Experian's EMEA Service Operations teams with 7 multilingual service desks across 11 geographical areas. Creating Experian’s EMEA Service Strategy, creating the digital agenda delivering process automations, robotics enhancing the client experience & delivering efficiencies. Delivering shared services across the region including Major Incident Management, Change Management, Problem Management and Small Delivery Change.Driving both relationship and transactional NPS improvements across EMEA and placing the client experience at the heart of Service Operations. Managing EMEAs Service Operations financial budgets and continually looking for ways to improve our operating model by challenging the way we work, building new capabilities, and leveraging best practice across the Experian global footprint.

    • Head of Customer Service & Support Operations
      • May 2017 - Mar 2019

      Leading the Experian EMEA Service Management and Support Operations including the following teams;Service Transition Incident Management Problem Management Strategic Service Management Service DesignSupporting our EMEA client base at both a market and regional level.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Head of Customer Relationship Management
      • Mar 2016 - May 2017

      Responsible for Service Relationship & Customer Strategy for Virgin Media Business UK. Leading a specialised service team for customers with both complex solutions and service requirements.Currently leading for a diverse operation across the UK including the following teams; Managed Service Relationship Management, Service Onboarding, Analyst Support, and Bill to Pay Managers. Responsible for Service Relationship & Customer Strategy for Virgin Media Business UK. Leading a specialised service team for customers with both complex solutions and service requirements.Currently leading for a diverse operation across the UK including the following teams; Managed Service Relationship Management, Service Onboarding, Analyst Support, and Bill to Pay Managers.

    • United Kingdom
    • Telecommunications
    • 500 - 600 Employee
    • Head of National Customer Service & Operations
      • Feb 2009 - May 2017

      Responsible for Customer Service & Operations across our UK customer base of Corporate, Public Sector and Partner Markets organisations.Leading a diverse operation across 3 sites including the following groups; Service Desk, Desktop Service Management, Inbound Sales, Sales Support, Analyst Support and Customer Resolution Specialists. Responsible for Customer Service & Operations across our UK customer base of Corporate, Public Sector and Partner Markets organisations.Leading a diverse operation across 3 sites including the following groups; Service Desk, Desktop Service Management, Inbound Sales, Sales Support, Analyst Support and Customer Resolution Specialists.

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Head of Customer Service & Operations
      • 2013 - 2013

    • Customer Service Management
      • Mar 2002 - Feb 2009

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