Consulting and Educational Manager

• Jul 2020 - Present

Strategic Consultant

• Aug 2019 - Jun 2020

. Responsável pelos processos E2E (end to end) das mentorias e consultorias de E-commerce e Marketplace, com foco em ganho de eficiência e ajuste de processos.. Organizar e Acompanhar mentorias e consultorias presenciais e on-line.. Orientar os clientes para o sucesso de maneira simples e eficaz.. Ajudar os sellers na execução de seu plano de ação, respondendo e ajudando com dúvidas comerciais e técnicas. . Garantir alinhamento com o time interno para assegurar um alto nível de serviço e atendimento.. Estruturar relatórios e follow ups para dar visibilidade dos status de todos os processos e envolvidos.. Identificar oportunidade de melhoria contínua junto ao processo do cliente.

Head of E-commerce

• Sep 2013 - Present

• Responsible for the start-up of e-commerce: project and planning, implementation of the online store (including processes, payment methods, logistics, integrations). • Management of e-commerce platform and its evolution through projects of improvement and constant inclusion of new funcionalities, improvement of usability (desktop and mobile). • Integrations with anti-fraud partners, payment methods, marketplaces (Netshoes, Dafiti, C-Nova, BW2 etc.), chat services, etc. • Management of e-commerce: planning and execution of marketing plan and communication; content management; analysis of results and key performance indicators (KPIs) to present to investor-partners.

Analyst of Product (Product Owner)

• Aug 2010 - Aug 2013

• Product analyst for technology platforms (systems) that promote connectivity between pharmaceutical industry, manufacturers, distributors, retailers, etc.• Planning and development of new products, new functionalities and project follow up with technical areas, development and infrastructure using Team Services, applying Scrum• Requirements gathering and necessary information with IT and business area; planning and management of Product Backlog and prioritization in Sprint Planning Meetings, adjusting the resources allocations, integrating all process and parts involved in a project, at all stages until post-deployment.• Following-up the market trend to create new web and mobile software solutions; monitoring and evolution of products and technological platforms; tracking and monitoring of competition for benchmarking.• Training to account executives, field teams and internal departments on products supplied by the company; creation of training materials and presentation of products.

Analyst of Operation

• Mar 2009 - Sep 2010

• Responsible for the traffic of more than 10 thousand B2B orders/day, delegating tasks for the team (10 people); process management to enable capturing orders 24x7; relationship with distributors (technical approval, acting in projects or solving integration problems), implementation of new projects registration)

IT Assistant

• Jul 2006 - Feb 2009

• Support to internal and external customers on the use of company systems; support on computers administration (hardware e software).

Free Lancer

• Jan 2005 - Jul 2013

. Criação de peças publicitárias para as principais revistas de ciclismo/bicicletas; projeto e criação de catálogos para uso da equipe de campo; produção de fotos e tratamento para uso em catálogos, anúncios e site; elaboração de banners e pop-ups e e-mail marketing. . Criação de peças publicitárias para as principais revistas de ciclismo/bicicletas; projeto e criação de catálogos para uso da equipe de campo; produção de fotos e tratamento para uso em catálogos, anúncios e site; elaboração de banners e pop-ups e e-mail marketing.