Gustavo Vera

Senior Project Manager at Sencinet
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Contact Information
us****@****om
(386) 825-5501
Location
Bogotá D.C. Metropolitan Area, CO
Languages
  • English Professional working proficiency
  • Spanish Native or bilingual proficiency
  • Portuguese Limited working proficiency
Skills

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Marbry Perez

Gustavo is a hard working and dedicated professional. He takes pride in his integrity and excellence, and strives to achieve it daily. Passionate about technology. Loving father. Outstanding individual.

Margot Palacios

Gustavo es una persona muy organizada, apegada al cumplimiento de las normas y con una capacidad excelente de manejar situaciones de estrés y sacar lo mejor de ellas. Altamente recomendado como profesional y persona.

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Credentials

  • EF SET English Certificate
    EF Education First
    Jan, 2021
    - Nov, 2024
  • Duolingo Proficiency Exam in English: Proficient
    Duolingo
    Feb, 2015
    - Nov, 2024
  • ITIL Version 3 - Operational Support and Analisys in IT Service Management
    Loyalist
    Dec, 2010
    - Nov, 2024
  • ITIL Version 3 - Foundation in IT Service Management
    Loyalist
    Apr, 2009
    - Nov, 2024
  • ITIL Version 2 - Practicioner in IT Service Management / Service Level
    EXIN
    Dec, 2007
    - Nov, 2024
  • ITIL Version 2 - Foundation in IT Service Management
    EXIN
    Sep, 2004
    - Nov, 2024

Experience

  • Sencinet
    • Brazil
    • Telecommunications
    • 300 - 400 Employee
    • Senior Project Manager
      • Oct 2020 - Present

  • BT Group
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Head Of Client Services, Hispanic Latam
      • Sep 2017 - Oct 2020

      Lead of all end2end Customer Service Management on region, including service delivery, service assurance, continuous service improvement planning, customer satisfaction & loyalty enablement.

    • Field Team Manager Andean (Venezuela, Colombia, Perú & Ecuador)
      • Apr 2015 - Sep 2017

      Field Services managing for Venezuela, Colombia, Perú & Ecuador; supporting customer sites and BT nodes.

    • Operations Manager
      • Mar 2011 - Mar 2015

      Network Operation Centre (NOC) Manager. Datacenter Manager.Accountant for service continuity (local and global customers within country) including sharing procurement and facilities management role.Incident, problem, change, security and business continuity manager role.

  • CANTV
    • Venezuela
    • Telecommunications
    • 700 & Above Employee
    • IT Operations Supervisor
      • Jul 1999 - Apr 2011

      - IT Project leader. - Application operation management with Citrix, Terminal Services, Oracle, SQL Server and HP Open Call technologies. - Service operations of ISP related applications: DNS, SMTP, DHCP, Microsoft IIS. - Coordinate an IT Field Services operation team covering two geographical regions within country. - IT Service operations among five nationwide elections process with CNE customer. - IT Project leader. - Application operation management with Citrix, Terminal Services, Oracle, SQL Server and HP Open Call technologies. - Service operations of ISP related applications: DNS, SMTP, DHCP, Microsoft IIS. - Coordinate an IT Field Services operation team covering two geographical regions within country. - IT Service operations among five nationwide elections process with CNE customer.

  • Netlago
    • Maracaibo, Venezuela.
    • Technical Support Chief
      • Feb 1997 - Jan 1999

      Manage technical support team of an ISP (Internet Service Provider) with 3000 customers. Many levels of attendance provided: physical presence, by phone and email support. Security and operational support role. Manage technical support team of an ISP (Internet Service Provider) with 3000 customers. Many levels of attendance provided: physical presence, by phone and email support. Security and operational support role.

Education

  • Universidad 'Alejandro de Humboldt'
    Information Technology
    2001 - 2012
  • Instituto Iberoamericano de Gerencia de Proyectos (IIGP)
    Project Management
    2009 - 2009
  • Nucleo Fotosensible
    Photography
    2005 - 2005
  • Instituto Universitario de Tecnología Pedro Emilio Coll
    Associate in Information Technology, Information Technology
    1989 - 1996

Community

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