Demand Planner

• Oct 2021 - Present

Demand Planner

• Jul 2019 - Oct 2021

Product Manager

• Jan 2015 - Jun 2019

Managing custom frame moulding assortment, both wood and metal.Working with designers to create high-end wood and metal custom moulding based on interior design trends.Sourcing wood moulding from various vendors worldwide. Making frequent trips to our TN plant to work on new metal moulding development.Helping to develop, manage and grow Tier 1 accounts, including marketing and business plan creation and execution.Assessing individual customer account needs to define and present the best product and brand packages that matched their retail concepts.Creating and implementing market-specific pricing and promotional programs; created goals and incentives to promote product volume.Managing Nielsen Bainbridge’s Social Media accounts to further market our custom framing division.Training our Key Account Managers to use the ACT CRM interface. Show less

Sales Coordinator

• 2010 - Jan 2015

Analyzing POS for profit, performance metrics and trends to strategize sales and marketing plans.Communicating with buyers regarding product availability, promotions, and day-to-day selling execution.Assessing product costs based on retailer and vendor cost margin percentages.Managed e-commerce accounts from infancy, effectively helping to build the accounts from $0 to over $8M.Attaining and uploading associated product photos.Writing accurate and thorough product descriptions. Assessing product sell-through to determine best sellers by account.Assisting product managers in developing products specifically for ecommerce.Communicating daily with our operations team to make sure all POs and shipments are handled correctly.Fighting chargebacks with various vendors using detailed notes and photos from our shipping department.Creating PowerPoint presentations to effectively sell products to prospective buyers.Attending retailer trade shows to further promote brand recognition. Show less

Front End Auditor

• Oct 2008 - Dec 2011

Responsible for day to day business operations including accounting, auditing procedures, cash control, investigation of financial discrepancies and management reporting. Made independent determinations on resolving credit card disputes including ticket retrievals Contacted members regarding various payment issues, included cancelled checks. Balanced and analyzed cash-over and short accounts. Ran weekly salvage report for reconciliation and worked with corporate for final reports. Show less

Tasting Room Manager

• Jan 2008 - Aug 2008

Training new tasting room employees in tasting room hospitality and procedures. Greeting all visitors to the Tasting Room, pouring wine tastings, discussing wine and responding to customer questions as appropriate. Effectively describing wines, winemaking techniques and winery history Promoting and selling wine and Wine Club memberships to customers. Handling routine purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts. Maintaining knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments. Working with shipping department, facilitating shipping of wine to customers via Shipping Director Participating and assisting with special hospitality events. Assisting with display and pricing of retail items and wines as needed. Show less

Office Manager

• Aug 2006 - Oct 2007

Effectively beginning a recycling program throughout the office Handling efficient running of the office making sure all equipment ran effectively. Purchasing and organizing all office and brake room supplies Distributing mail and recording all costs associated with the office. Preparing spreadsheets for the CFO. Constructing PowerPoint presentations for the CEO and CFO. Arranging travel for the CFO and CEO including booking flights and hotel reservations. Organizing meetings at hotels and in-office. Posting new positions and scheduling associated interviews Show less

Wine Club Concierge

• Aug 2005 - Jul 2007

Answered member's calls, helping update their contact and billing information. Contacted customers who had cancelled their memberships to reinstate them. Created monthly Wine Club Newsletters including information about the wines of the month, recipes that paired well with each wine, and events happening at the winery. Assisted at various Wine Club events. Answered member's calls, helping update their contact and billing information. Contacted customers who had cancelled their memberships to reinstate them. Created monthly Wine Club Newsletters including information about the wines of the month, recipes that paired well with each wine, and events happening at the winery. Assisted at various Wine Club events.