Experience

INDEX Holding

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Application Support Engineer

  • Apr 2023 - Present

  Dubai, United Arab Emirates



AKSA-SDS

• Pakistan
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Engineer ( DIGICEL | MyCash, MonCash)

  • Jun 2022 - Mar 2023

  Islāmābād, Pakistan Besides PayMax, also worked on (MyCash & MonCash) application technical support along with maintaining a smooth flow of its operations. Major responsibilities include: • Logs monitoring and their troubleshooting on Admin Panel • Assisting in diagnosing and resolving various technical problems & issues along with providing complete end to end customer support • Resolving tickets on AKSA-CRM and ensuring to meet SLA & TAT mutually agreed upon with the client • Escalating and… Show more Besides PayMax, also worked on (MyCash & MonCash) application technical support along with maintaining a smooth flow of its operations. Major responsibilities include: • Logs monitoring and their troubleshooting on Admin Panel • Assisting in diagnosing and resolving various technical problems & issues along with providing complete end to end customer support • Resolving tickets on AKSA-CRM and ensuring to meet SLA & TAT mutually agreed upon with the client • Escalating and Resolving issues by client and third-party correspondence via emails and calls along with Inter-departmental coordination • Developing and maintaining procedures for (Incident , Change, Problem and RCA Management) • Creating and reviewing technical documentation such as procedural, instructional and operational guides • Planning and organizing meetings and preparing minutes • Conducting Activities and providing support in major/minor deployments in a close liaison with technical teams (PMO, QA, development, infrastructure)

• Technical Support Engineer ( CMPak ZONG | PayMax )

  • Mar 2022 - Mar 2023

  Islāmābād, Pakistan Worked in Operations department as a Technical Support Engineer in AKSA-SDS and was responsible for providing (PayMax) application technical support. Major responsibilities include: • Logs monitoring and their troubleshooting on Elastic Stack (ELK) • Monitoring application specific Services on Nagios to make sure they are up and running • Assisting in diagnosing and resolving various technical problems & issues along with providing complete end to end customer support. •… Show more Worked in Operations department as a Technical Support Engineer in AKSA-SDS and was responsible for providing (PayMax) application technical support. Major responsibilities include: • Logs monitoring and their troubleshooting on Elastic Stack (ELK) • Monitoring application specific Services on Nagios to make sure they are up and running • Assisting in diagnosing and resolving various technical problems & issues along with providing complete end to end customer support. • Resolving tickets on AKSA-CRM and ensuring to meet SLA & TAT mutually agreed upon with the client • Escalating and Resolving issues by client and third-party correspondence via emails and calls along with Inter-departmental coordination • Developing and maintaining procedures for (Incident , Change, Problem and RCA Management) • Creating and reviewing technical documentation such as procedural, instructional and operational guides • Planning and organizing meetings and preparing minutes • Conducting Activities and providing support in major/minor deployments in a close liaison with technical teams (PMO, QA, development, infrastructure)



MOL Pakistan Oil & Gas Co. B.V.

• Oil and Gas
• 700 & Above Employee

• IT & Corporate Affairs Assistant

  • Jun 2021 - Feb 2022

  Islāmābād, Pakistan Worked in IT department & mainly in Corporate Affairs directorate simultaneously in MOL Pakistan Oil and Gas CO. B.V. and was responsible for developing an understanding of Oil and Gas sector and day to day operations of the company along with: • Installing, configuring and maintaining user operating systems, equally being responsible for help desk operations • Facilitating the Corporate Communications department with internal Communication; such as campaigns and group messaging and… Show more Worked in IT department & mainly in Corporate Affairs directorate simultaneously in MOL Pakistan Oil and Gas CO. B.V. and was responsible for developing an understanding of Oil and Gas sector and day to day operations of the company along with: • Installing, configuring and maintaining user operating systems, equally being responsible for help desk operations • Facilitating the Corporate Communications department with internal Communication; such as campaigns and group messaging and external communication; such as media handling (press releases), public relations and external events participation • Assisting with setting up meetings and preparing minutes along with arranging and managing different inauguration ceremonies for donations and giveaways under the corporate social responsibility scheme • Leading Mobile Health Unit medical camps along with my team that provides basic health care services to the local communities of the area MOL Pakistan Oil and Gas Co. B.V. operates in • Writing and developing content for monthly newsletter along collaborating with Community Development department for developing smooth Community relations via communication & public dealing Show less



F.G Sir Syed Public School

• Computer Instructor

  • Feb 2021 - Apr 2021

  Rawalpindi, Punjab, Pakistan Worked as a Computer instructor in F.G Sir Syed Public School, Rawalpindi. Apart from teaching, I was also responsible for: • Administrative tasks: Handling student’s record • Student affairs: Handling student’s queries and their counselling