Experience

Guideline

• United States
• Financial Services
• 200 - 300 Employee

• Offboarding Manager

  • Nov 2022 - Present

• Senior Operations Associate

  • Jun 2022 - Nov 2022

• Operations Associate

  • Jan 2022 - Jun 2022

• Senior Operations Analyst

  • Apr 2021 - Dec 2021

• Customer Success Associate

  • Aug 2019 - Apr 2021

  •Contribute to Customer Success team and work with participants of 401(k) plans with average satisfaction rate of 90% over 18 months•Work with Customer Success Managers and Director to review feedback and improve 401(k) product.•Complete trainings in IRS regulations, Operational processes, and general knowledge of the Financial sector•Train team as Subject Matter Expert for Stop Payments and Corrections completed by Operations team•Transitioned to Operations team starting April 2021 Show less



Clean Air Council

• United States
• Environmental Services
• 1 - 100 Employee

• Transportation Outreach Coordinator

  • Aug 2017 - Jul 2019

  • Promote sustainable transportation and TDM in Philadelphia. • Garnered $1,500 for pedestrian safety project with grant from America Walks. • Organize events to promote pedestrian advocacy and street safety • Curate content for Facebook, Twitter, monthly newsletters and website. • Increase Facebook reach by 48% and Twitter reach by 437% over two years. • Promote sustainable transportation and TDM in Philadelphia. • Garnered $1,500 for pedestrian safety project with grant from America Walks. • Organize events to promote pedestrian advocacy and street safety • Curate content for Facebook, Twitter, monthly newsletters and website. • Increase Facebook reach by 48% and Twitter reach by 437% over two years.



Building Impact

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Coordinator, Volunteer Engagement and Marketing

  • Jun 2016 - Jul 2017

  • Work as part of dynamic team of seven people to provide volunteer programming to over 20 commercial and residential buildings. • Execute all aspects of communication campaign for annual fundraiser event NonGala including social media scheduling and day-of live tweeting. • Lead Salesforce Database management to monitor event and contact entries, reporting and best practices. • Design, execute and print 10 major print and digital marketing campaigns throughout the year for over 20 corporate partners, as well as design event promotion materials. • Facilitate volunteer events with corporate groups to provide resources for Nonprofit partners, as well as increase awareness of larger social issues. Show less



Associates of Cape Cod, Inc.

• United States
• Biotechnology Research
• 100 - 200 Employee

• Quality Control Assistant

  • Jan 2016 - Apr 2016

  • Act as primary copy editor for technical reports. • Draft and format Quality Control Reports and Stability Studies with data trending graphs and pivot charts • Act as primary copy editor for technical reports. • Draft and format Quality Control Reports and Stability Studies with data trending graphs and pivot charts



YW Boston

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Fund Development Associate

  • Jun 2015 - Dec 2015

  Originally contracted until October and extended to December • Supported the President and CEO; Director of Development; Marketing and Communications Manager; and Special Events Manager by mailing packets, conducting research, and managing complex spreadsheets during the planning of a pivotal 150th Anniversary Campaign. • Managed Raiser’s Edge database input and output including processing payments, running financial and event management reports, and maintaining constituent records. Originally contracted until October and extended to December • Supported the President and CEO; Director of Development; Marketing and Communications Manager; and Special Events Manager by mailing packets, conducting research, and managing complex spreadsheets during the planning of a pivotal 150th Anniversary Campaign. • Managed Raiser’s Edge database input and output including processing payments, running financial and event management reports, and maintaining constituent records.



Boys & Girls Clubs of America

• United States
• Non-profit Organizations
• 700 & Above Employee

• Front Desk Manager

  • Nov 2014 - Jun 2015

  • Provided administrative support as part of after-school program. • Provided administrative support as part of after-school program.



Forest Foundation

• Boston, MA

• Fellow

  • Jun 2014 - Aug 2014

  • Wrote grant proposal with four fellows that garnered $6,000 for FamilyAid Boston’s operating costs. • Presented grant proposal to 38 fellows and Forest Foundation’s Board of Directors with one teammate. • Completed nonprofit leadership, philanthropy, and grant writing workshops. • Wrote grant proposal with four fellows that garnered $6,000 for FamilyAid Boston’s operating costs. • Presented grant proposal to 38 fellows and Forest Foundation’s Board of Directors with one teammate. • Completed nonprofit leadership, philanthropy, and grant writing workshops.



Artists For Humanity

• United States
• Design
• 1 - 100 Employee

• Communication Intern

  • Jun 2014 - Aug 2014

  • Conducted research using online journals and surveys on brand perception and website redesign, which resulted in a white papers report. • Collaborated with senior management team to develop new communication strategy. • Conducted research using online journals and surveys on brand perception and website redesign, which resulted in a white papers report. • Collaborated with senior management team to develop new communication strategy.



Slippery Rock University of Pennsylvania

• United States
• Higher Education
• 700 & Above Employee

• Center for Student Involvement and Leadership (CSIL) Volunteer Programs student worker

  • Aug 2012 - May 2014

  Create publication material for volunteering programs Conduct consistent communication with SRU students, on and off organizations, faculty and staff Create and implement new programs Completed 300+ community service hours Create publication material for volunteering programs Conduct consistent communication with SRU students, on and off organizations, faculty and staff Create and implement new programs Completed 300+ community service hours