Digital Communication Executive

• Oct 2022 - Present

Information Technology Specialist

• Dec 2021 - Jun 2022

• Assist to monitor and manage computer hardware, software, systems, networks, printers, and scanners and make needed upgrades and repairs. • Respond in a timely manner to service issues and requests via ticketing system • Provide technical support across the company • Administer Workspace (formerly G Suite) and company’s other systems and platforms • Ensure that all systems are operating correctly • Collect data in order to evaluate and optimize network and system performance • Train users. • Document security breaches and assess the damages. • Develop company-wide best practices for IT security. • Handle onboarding and offboarding of employees’ assets and tools. Show less

Research Analyst

• Sep 2021 - Feb 2022

• Business match-making between Korean IoT companies and Malaysian MDEC startups. • Generation of reports & analytics. • Business match-making between Korean IoT companies and Malaysian MDEC startups. • Generation of reports & analytics.

IT Support Technician

• Aug 2019 - Jun 2020

• Generating student/Staff access cards. • Handling the University's IT issues and assigning staff from support team to resolve the problem. • Managing the University's IT facilities. • IT equipment maintenance & repair. • Provide technical support across the University. • Computer/Printer set-up for new staff, exhibitions, events. • Monitor and manage borrowing of computer hardware by staff. • Generating student/Staff access cards. • Handling the University's IT issues and assigning staff from support team to resolve the problem. • Managing the University's IT facilities. • IT equipment maintenance & repair. • Provide technical support across the University. • Computer/Printer set-up for new staff, exhibitions, events. • Monitor and manage borrowing of computer hardware by staff.