Experience

SAFE FEDERAL CREDIT UNION

• United States
• Banking
• 1 - 100 Employee

• Teller

  • Aug 2022 - Present

  • Processed cash and check transactions, including deposits, withdrawals, and check cashing, while maintaining accuracy and adherence to policies. • Assisted customers with inquiries, account maintenance, and problem resolution, providing friendly and professional service. • Handled confidential customer information with utmost integrity and maintained strict confidentiality. • Promoted bank products, such as savings accounts, credit cards, and loans, based on customer needs and preferences. Show less



Santa Cruz Nutritionals

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Quality Control Technician 3rd Shift

  • Jun 2019 - Jul 2022

  • Analyzed test data, identified trends or anomalies, and generated detailed reports to communicate findings and recommend corrective actions. • Observe and monitor production operations and equipment to ensure conformance to specifications. • Collaborated with cross-functional teams, including production, engineering, and quality assurance, to address quality-related issues and implement process improvements. • Ensure operational compliance by making sure policies and procedures are followed. • Performed in-process inspections and tests at various stages of production to identify defects and deviations from quality standards. Show less



Sykes Enterprises

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Overnight Inbound Customer Service Representative

  • Jan 2019 - Jun 2019

  • Handled a high volume of customer inquiries via phone, email, and live chat, consistently maintaining a positive and professional demeanor. Maintained up-to-date knowledge of customer accounts. • Investigated and resolved billing discrepancies, ensuring accurate billing and prompt resolution of customer concerns. • Achieved a customer satisfaction rating of 95% through effective communication and problem-solving skills. • Handled a high volume of customer inquiries via phone, email, and live chat, consistently maintaining a positive and professional demeanor. Maintained up-to-date knowledge of customer accounts. • Investigated and resolved billing discrepancies, ensuring accurate billing and prompt resolution of customer concerns. • Achieved a customer satisfaction rating of 95% through effective communication and problem-solving skills.