Experience

The Kingswood Company

• United States
• Consumer Goods
• 1 - 100 Employee

• Account Manager

  • Jul 2020 - Present

  -Managing assigned customer relationship and driving new business development.-Completing Outbound and Inbound sales call as assigned and directed.-Assist in resolving Customer Service Issues, as appropriate.-Assist with creating and implementing new process to develop our sales team. -Contribute to team effort by accomplishing related results as needed. -Supporting other sales team members through collaboration and teamwork.-Assist in Product Development, Quality Control, and Safety Data sheet review.-Prepare samples to review, scheduling sample and proposal review.-Preparing proposals, leading proposal review calls.



Rexel

• France
• Wholesale
• 700 & Above Employee

• Inside Sales Representative

  • Mar 2015 - Nov 2017

  •Responsible for up selling by offering additional materials and produced nearly a million in 2017•Maintained client relationships by learning their business operations and identifying business needs.•Actively prospected for new client accounts and business opportunities via cold calling email and in person. •Proactively followed up on quotes and orders all the way through completion including updating customer with any delivery changes or product availability. • Nominated to serve as the Safety Officer to conduct monthly safety meetings and record safety check list.•Elected to handle all accounting activities including balancing daily bank deposits for the branch.



Lapine Associates

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2012 - Jan 2015

  • Responsible for full cycle management of 100 orders on average. Responsible for maintaining accurate order status, timely shipments and returns processing.• Managed EDI workflow and updated data as necessary allowing for efficient and timely order processing. • Maintained Sales Representative informed of EDI errors and followed up based on resolution expectations with goal to eliminate delays and improve customer satisfaction. • First point of contact for timely status updates from vendors, direct customers, and carriers to monitor, measure, and escalate issues to improve in-stock and vendor performance. • Partnered with Finance department to ensure a quick order to invoice process. • Daily reporting on current status of open POs to drive continuous improvement of merchandising efforts.• Weekly reporting of trends and status updates with root cause analysis to drive away delays and build repeatable business processes.



US Data Capture

• Financial Services
• 1 - 100 Employee

• Inside Sales Representative

  • May 2005 - Aug 2012

  • Actively cold called 20-40 small to medium business per day.• Responsible for prospecting new merchants for credit card services and continually building relationships by being present, listening to merchants needs and recommending best solutions.• First point of contact for annual savings analysis and negotiations related to fees and rates. Prevented liability risks by identifying and monitoring fraudulent transactions through deviation analysis and average high-ticket reporting.• Directly coached and supervised technical support team, monitored call volumes, and service follow-up.Customer Service Representative (December 2005 – December 2007)• Promoted “single call” resolution by handling escalated customer grievances related to bank deposits, chargebacks, statement reconciliation, check conversion, credit card, and gift card transactions.• Trained clients through online payment reporting tools such as Clientline and Resource Online.• Managed merchant Payment Card Industry (PCI) compliance records following: Visa, MasterCard, Discover, and American Express business standards, rules, and regulations.