Experience

Northern Commerce

• Canada
• Advertising Services
• 100 - 200 Employee

• CX Manager

  • May 2022 - Present

• Client Experience (CX) Coordinator

  • Jan 2021 - May 2022



Digital Echidna

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Coordinator

  • Mar 2019 - May 2022



Hydro One

• Utilities
• 700 & Above Employee

• Customer Care Team Agent

  • Sep 2015 - Feb 2016

  Central to this position was the ability to work very quickly, effectively and accurately. This position was mainly inbound call center support for a wide variety of issues. In this environment I was able to master the ability to perform multiple tasks in various software simultaneously, effectively manage multiple contact points at once, deescalate very high-energy and stressful scenarios while keeping thorough records. While being employed within this field, at a historic time in the industry, I adapted the required set of skills to stay current in an ever-changing environment and a constantly evolving position.



MacTop Publishing

• Customer Service Representative

  • May 2013 - Sep 2015

  As the only customer service representative on staff for a local printing company, with a number of large, multinational corporate customers, I was the front line. My main priorities included answering any and all phone calls, answering customer inquiries and processing orders. Above and beyond that I was in charge of setting the wheels in motion for all major projects, delegating tasks, and ensuring that, as a team, we stay within our allotted time frame. Secondary and tertiary duties included maintaining an online agenda-oriented database of large projects, keeping meticulous records of all orders, and filing them, I also oversaw all artistic work and approved of it prior to it being viewed by clients. Above and beyond the aforementioned tasks, punctuality, motivation, attention to detail, organization and exceptional customer service are required to be successful within my position. I was able to both complete all tasks required of me, as well as learn and complete tasks and duties of my workplace peers including accounting tasks, shipping and receiving and IT related duties.



Stream Global Services

• Dell Technical Support Representative

  • Feb 2010 - Sep 2010



McDonald's

• Crew Member

  • Sep 2003 - Jun 2007